AWS Machine Learning

DECEMBER 21, 2022

Depending on the design of your feature groups and their scale, you can experience training query performance improvements of 10x to 100x by using this new capability. SageMaker Feature Store automatically builds an AWS Glue Data Catalog during feature group creation. Creating feature groups using Iceberg table format.

Scripts 73

Scripts Engineering APIs Big data 73

Inbenta

JULY 3, 2020

This way, you can easily search through your contacts and keep them grouped and organized. Statistics – WhatsApp for Business lets you access key metrics like how many of your messages were sent, delivered, and read. WhatsApp Business offers an API (Application Programming Interface). WhatsApp Business chatbots.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. He is passionate about technology and the impact it can make on healthcare.

Healthcare 98

Healthcare APIs Enterprise Engineering 98

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 69

APIs Construction Metrics Technology 69

The Northridge Group

MAY 2, 2023

Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3, then GPT-3.5, This technology equips ChatGPT to hold conversations about almost anything without any prior programming or configuration.

Contact Center 67

Contact Center B2C Chatbots B2B 67

AWS Machine Learning

NOVEMBER 15, 2023

On the other hand, similar instances are identified separately, and we may be interested in grouping similar objects (panoptic vs. instance segmentation). For example, we can use an API chain to call an API and invoke an LLM to answer the question based on the API response.

Engineering 92

Engineering APIs Automotive Entertainment 92

AWS Machine Learning

MARCH 28, 2024

You can scrape the filings from EDGAR directly, or use APIs in Amazon SageMaker with a few lines of code, for any period of time and for a large number of tickers (i.e., In certain circumstances, developers may prefer models delivering better performance on a group of in-domain tasks rather than a domain-generic model.

Finance 99

Finance Metrics Banking Engineering 99

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 69

Analytics Engineering APIs Metrics 69

Aspect

JULY 15, 2020

Contact center employe r s need to have the technology tools to make employees fully mobile. For example, employees should be able to work in the office on Tuesday but work from home on Wednesday without any technology barriers. Aspect delivers on that need in W orkforce Optimization Version 20. . Many others, especially in AQM .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

AWS Machine Learning

OCTOBER 2, 2023

For this we use AWS Step Functions , a serverless workflow service that provides us with API integrations to quickly orchestrate and visualize the steps in our workflow. Finally, the labels are stored in a feature group in SageMaker Feature Store. After the images are labeled, we do a quality check using a label verification job.

Scripts 95

Scripts Construction Engineering APIs 95

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Within the success group, 50% use omnichannel. Consumer preferences and technology change rapidly. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Help Scout

APRIL 27, 2021

Here are two of my favorites: “The support queue is like 25,000 Jack Russell terriers with their heads stuck in paper sacks.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. Identify and fix root causes. Skill-based assignment.

Management 117

Management Self service Technical Support APIs 117

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Within the success group, 50% use omnichannel. Consumer preferences and technology change rapidly. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

AWS Machine Learning

NOVEMBER 16, 2022

In this post, we discuss some of the newer cross-account features to Amazon SageMaker that allow you to better share and manage model groups as well as manage model versions. Upon a new model version registration, someone with the authority to approve the model based on the metrics should approve or reject the model.

Accountability 82

Accountability Best practices Scripts Engineering 82

Select VoiceCom Blog

APRIL 17, 2023

Execute This step involves implementing the process changes identified while modelling—the team creates a proof of concept by testing the new BPM system with a limited group of users. Integration-centric This BPM type aims to streamline business processes by implementing different systems and technologies.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

aircall

APRIL 2, 2021

Voice calling is an important part of your business , as a virtual phone system enhances communications between internal and external teams using the latest technology. An open API technology. An open API technology is also referred to as public API. It’s easy to scale your call center.

voip 62

voip Interactive Voice Response virtual call center CRM 62

NobelBiz

FEBRUARY 22, 2023

The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Internal Dimension: Group and one-on-one sessions for guiding or training Time spent without handling clients. However, you should know that no matter what you do, or what cutting-edge technology you have, you can’t avoid all causes of shrinkage.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

SharpenCX

MARCH 2, 2021

Look at metrics to identify customer demographics and behaviors. Each persona represents a specific type of customer that fits into one of your customer demographic groups. Do my systems have APIs so our teams can build custom integrations if we need to? Create an RFP for new technology.

Customer Experience 67

Customer Experience Coaching Call Center Contact Center 67

aircall

DECEMBER 19, 2022

Vonage’s platform has been around since the start of IP telephone technology, giving it time to scale itself to challenging heights. Virtual assistants and ring groups. Business VoIP phone providers may approach the same solution differently, with the inclusion of ring groups. . Initial setup headaches.

voip 62

voip Analytics APIs Interactive Voice Response 62

AWS Machine Learning

OCTOBER 5, 2022

The decision tree provided the cut-offs for each metric, which we included as rules-based logic in the streaming application. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics. Alexander Egorov is a Principal Streaming Architect, specializing in streaming technologies.

Calibration 92

Calibration Engineering Automotive Analytics 92

AWS Machine Learning

OCTOBER 13, 2022

AWS offers a pre-trained and fully managed AWS AI service called Amazon Rekognition that can be integrated into computer vision applications using API calls and require no ML experience. You just have to provide an image to the Amazon Rekognition API and it can identify the required objects according to pre-defined labels.

Healthcare 70

Healthcare APIs Automotive Consulting 70

NobelBiz

OCTOBER 18, 2021

The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Internal Dimension: Group and one-on-one sessions for guiding or training Time spent without handling clients. However, you should know that no matter what you do, or what cutting-edge technology you have, you can’t avoid all causes of shrinkage.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

AWS Machine Learning

APRIL 24, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon using a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 111

APIs Engineering Metrics Management 111

delighted

DECEMBER 10, 2019

According to John Maxwell, who leads PwC’s Global Consumer Markets industry sector : “Traditional return on investment (ROI) metrics are no longer sufficient on their own to determine your company’s success. Taking this CX data and correlating it to your operational business metrics is how you’ll drive the point home.

Customer Experience 40

Customer Experience Metrics Finance industry standards 40

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Within the success group, 50% use omnichannel. Consumer preferences and technology change rapidly. You can also build your own custom integrations using our APIs.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

AWS Machine Learning

NOVEMBER 14, 2023

In the era of big data and AI, companies are continually seeking ways to use these technologies to gain a competitive edge. During fine-tuning, we integrate SageMaker Experiments Plus with the Transformers API to automatically log metrics like gradient, loss, etc. Training LLMs can be a slow, expensive, and iterative process.

Management 92

Management APIs Best practices Calibration 92

Amity

SEPTEMBER 25, 2017

I knew from the beginning that I loved working with Customers and I loved the entire process whether it was with supply chain or technology which is where I’m at now. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. What metrics do you watch closely?

B2C 0

B2C SaaS Accountability B2B 0

Amity

JULY 28, 2014

The probability of selling to a new prospect is 5-20% – Marketing Metrics. This includes your vision, goals, customer data, metrics, timetable, journey map etc. — By organizing your customers into targeted groups, you can ensure that each customer receives the right level of information and attention at the right time.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

AWS Machine Learning

NOVEMBER 21, 2023

Layout extends Amazon Textract’s word and line detection by automatically grouping the text into these layout elements and sequencing them according to human reading patterns. The LAYOUT feature of AnalyzeDocument API can now detect up to ten different layout elements in a document’s page. Returned as LAYOUT_SECTION_HEADER block type.

APIs 88

APIs Construction Metrics Education 88

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 70

APIs Government Accountability Scripts 70

AWS Machine Learning

FEBRUARY 14, 2023

After specifying the metrics that you want to track, you can identify which campaigns and recommenders are most impactful and understand the impact of recommendations on your business metrics. All customers want to track the metric that is most important for their business.

Personalization 71

Personalization Metrics APIs Management 71

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 104

Analytics APIs Engineering Construction 104

AWS Machine Learning

APRIL 8, 2024

Transformers-NeuronX backend The updated release of NeuronX included in the LMI NeuronX DLC now supports models that feature the grouped-query attention mechanism, such as Mistral-7B and LLama2-70B. The following figure illustrates multi-head, grouped-query, and multi-query attention methods ( source ).

Engineering 87

Engineering Calibration APIs Enterprise 87

AWS Machine Learning

SEPTEMBER 28, 2023

A Generative AI Gateway can help large enterprises control, standardize, and govern FM consumption from services such as Amazon Bedrock , Amazon SageMaker JumpStart , third-party model providers (such as Anthropic and their APIs), and other model providers outside of the AWS ecosystem. What is a Generative AI Gateway?

APIs 99

APIs Government Enterprise Engineering 99

JustCall

JANUARY 23, 2024

Use WhatsApp Business Groups for Customer Support WhatsApp Business Groups can be an excellent platform for community support. You can create groups based on common interests or issues faced by customers. Pro Tip: It is crucial to moderate these groups actively. WhatsApp Business provides insights into various metrics.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

AWS Machine Learning

NOVEMBER 23, 2022

This technology enables organizations to deliver telehealth solutions, which monitor and detect conditions that can put patient health at risk. You can create and manage a Timestream database via the AWS Management Console , from the AWS Command Line Interface (AWS CLI), or via API calls. User groups. User groups.

Technology 72

Technology Healthcare APIs Management 72