VirtualPBX

AUGUST 5, 2021

For example, if your sales team misses a call, you could instantly trigger a text message to be sent to the prospect. Best of all, your support can manage all the conversations in one place while utilizing the company line to keep their private telephone number discreet. Appointment Reminders. Contact us today !

APIs 98

APIs CRM Sales Feedback 98

Jive

JUNE 11, 2018

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. But there’s a point when simply managing these applications and toggling between them becomes a job by itself.

APIs 75

APIs Enterprise CRM Management 75

AWS Machine Learning

MARCH 29, 2024

For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank). If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex. Solution overview The following diagram illustrates the solution architecture.

Cloud contact 91

Cloud contact Chatbots Contact Center APIs 91

AWS Machine Learning

AUGUST 29, 2022

You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Customers are increasingly adopting multi-account architectures for deploying and managing machine learning (ML) workflows with SageMaker Pipelines.

Accountability 82

Accountability APIs Management Engineering 82

JustCall

JANUARY 23, 2024

In this guide, we will look at seven WhatsApp tools for businesses to manage—and monitor—their business campaigns optimally. Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Can it connect with third-party APIs for added functionality? Let’s go! What is WhatsApp Marketing Software?

Management 52

Management APIs CRM Chatbots 52

Nexmo

NOVEMBER 14, 2019

These articles show you how to get started with Nexmo APIs like SMS, Voice and Verify, so feel free to refer back to them as you go, or in case you’d like to add another functionality. Go to your dashboard to find your API key and secret and make a note of them. Your Nexmo API key, shown in your account overview.

APIs 89

APIs Accountability Call flow Personalization 89

VirtualPBX

DECEMBER 1, 2020

Or you can attach inbound text messages to Zapier workflows to automate their receipt and your company notifications, use the VirtualPBX API to return your messages through a third-party program like Airtable, and set up Zapier to ask for feedback through a followup SMS after customers fulfill a goal in your CRM.

CRM 75

CRM APIs Enterprise Feedback 75

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). For example, consider the following query: What is the cost of the book " " on ? You have the option to override it to use either hybrid or semantic search in the API.

APIs 107

APIs Finance Chatbots Enterprise 107

Nexmo

JUNE 13, 2019

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Adding our API credentials.

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

JUNE 13, 2019

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Adding our API credentials.

APIs 73

APIs Accountability Entertainment Personalization 73

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition includes a simple, easy-to-use API that can quickly analyze any image or video file that’s stored in Amazon Simple Storage Service (Amazon S3). Let’s look at a moderation label detection example for the following image. for example: {"source-ref": "s3://MY-INPUT-BUCKET/1.jpg"} Graphic Violence L2 92.6%

APIs 104

APIs Advertising Enterprise Technology 104

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon. With fully managed agents, you don’t have to worry about provisioning or managing infrastructure. The following diagram depicts the agent structure.

APIs 85

APIs Customer Service Construction Analytics 85

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. For example, you can use legal documents with similar terms for different contexts, or movies that have a similar plot released in different years.

APIs 103

APIs Construction Chatbots Accountability 103

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure.

APIs 123

APIs Big data Accountability Enterprise 123

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. For details about Amazon IVS costs, refer to Costs (Low-Latency Streaming).

APIs 87

APIs Engineering Advertising Accountability 87

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. To enable effective retrieval from private data, a common practice is to first split these documents into manageable chunks. Choose Next. Choose Next.

APIs 112

APIs Healthcare Scripts Enterprise 112

AWS Machine Learning

AUGUST 4, 2023

Although we use a specific algorithm to train the model in our example, you can use any algorithm that you find appropriate for your use case. When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer.

APIs 77

APIs Scripts Management Accountability 77

AWS Machine Learning

NOVEMBER 26, 2023

Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 101

Personalization Customer Experience APIs Entertainment 101

AWS Machine Learning

NOVEMBER 2, 2023

Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces. The solution also uses the grammatical error correction API and the paraphrase API from AI21 to recommend word and sentence corrections.

APIs 102

APIs Education Transportation Accountability 102

SmartAction

MARCH 1, 2022

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” When it comes to configuring and managing the software, you are very much on your own.

Management 74

Management SaaS Virtual Agent Automotive 74

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

Management 86

Management Schedule adherence Coaching Contact Center 86

AWS Machine Learning

MARCH 10, 2023

The same architecture applies if you use Amazon Managed Streaming for Apache Kafka (Amazon MSK) as a data streaming service. Example use cases for this could be payment processing or high-volume account creation. The source of the data could be a system that generates these transactions—for example, ecommerce or banking.

APIs 113

APIs Banking Accountability Analytics 113

AWS Machine Learning

MAY 5, 2023

Specifically, we use the example of architecture diagrams for complex images due to their incorporation of numerous different visual icons and text. For example, if a user tried to search for a specific type of blue bottle, results of many different types of blue bottles will be displayed.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

FEBRUARY 7, 2024

Solution overview We use Amazon Fraud Detector, a fully managed fraud detection service, to automate the detection of fraudulent activities. Deploy the API to make predictions. On the Create IAM role page, enter the name of the S3 bucket with your example data and choose Create role. Select your options and train the model.

APIs 106

APIs Accountability Metrics Engineering 106

AWS Machine Learning

MARCH 22, 2023

For example, Rekognition Custom Labels can find your logo in social media posts, identify your products on store shelves, classify machine parts in an assembly line, distinguish healthy and infected plants, or detect animated characters in videos. API Gateway forwards the user’s inference request to AWS Lambda.

APIs 79

APIs Metrics Engineering Feedback 79

AWS Machine Learning

SEPTEMBER 6, 2023

With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support. These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. For this example, we use train.cc_casebooks.jsonl.xz

Enterprise 94

Enterprise APIs Real estate Construction 94

Help Scout

APRIL 27, 2021

Understanding and managing the power of the queue is critical to a sustainable customer service organization. Why “manage the support queue” at all? That certainly would appear fair and effective, but a well-managed queue can do more than that for you and your team. 14 ways to manage your support queue. Add helpful notes.

Management 117

Management Self service Technical Support APIs 117

AWS Machine Learning

MAY 23, 2023

JumpStart also provides solution templates that set up infrastructure for common use cases, and executable example notebooks for ML with Amazon SageMaker. You can access the pre-trained models, solution templates, and examples through the JumpStart landing page in Amazon SageMaker Studio. Clone and set up the AWS CDK application.

APIs 91

APIs Accountability Construction Management 91

AWS Machine Learning

APRIL 18, 2024

When you’re done, you’ll wonder how you ever managed without it! Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. It’s straightforward to deploy in your AWS account.

APIs 107

APIs Accountability Analytics Entertainment 107

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. AWS CodeBuild is a fully managed continuous integration service in the cloud. DynamoDB is used to store the pet attributes.

APIs 93

APIs Metrics Consulting Consulting 93

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 79

APIs Best practices Banking Enterprise 79

AWS Machine Learning

OCTOBER 19, 2023

Many companies currently depend on human moderators or respond reactively to user complaints to manage inappropriate user-generated content. In this post, we discuss how to use the Custom Moderation feature in Amazon Rekognition to enhance the accuracy of your pre-trained content moderation API.

APIs 106

APIs Best practices Advertising Accountability 106

AWS Machine Learning

NOVEMBER 21, 2022

In the following sections, we review the new capabilities and their benefits in more detail with some examples. The following are some examples of the new labels: Popular landmarks – Brooklyn Bridge, Colosseum, Eiffel Tower, Machu Picchu, Taj Mahal, etc. Let’s look at a label detection example for the Brooklyn Bridge.

APIs 67

APIs Advertising Automotive Personalization 67

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Landing page builder, Facebook ads management, deal tracking, and customer insights are some of the tools offered by Brevo that make it stand out for the quality of its services.

APIs 75

APIs Sales Analytics CRM 75