Nicereply

MAY 6, 2021

Emailing promoters to ask for a testimonial or case study. Include these new use-cases when you’re creating new SEO content, setting up product pages, or writing case studies. With Nicereply’s API , you can add each customer’s response to their contact record in your CRM. Segment customers.

Marketing 98

Marketing Surveys APIs Advertising 98

Fonolo

FEBRUARY 27, 2018

The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. Here are some ways their influence is going to be felt: New functions: When new functionality appears in Twilio or Amazon APIs, we can expect the overlying products to make it available soon after.

Call Center 99

Call Center APIs Contact Center SaaS 99

JivoChat

JANUARY 31, 2023

You will learn how to work with text files, obtain real-time information from an API with a simple script, and create pie, bar, line, area, histogram, scatter, regression, and combo charts. It also provides you with multiple practical exercises and data case studies. Workload: 20.5

Analytics 75

Analytics APIs Scripts Big data 75

Fonolo

NOVEMBER 13, 2018

This event showcases practical takeaways for contact center professionals via case studies from well-known companies; exclusive tours of local contact centers; and seven key learning tracks that allow you to pay attention to topics most relevant to your business. He leads product management for Nexmo, the Vonage API Platform.

Customer Service 108

Customer Service Contact Center Engineering Education 108

NobelBiz

APRIL 23, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. To collect client tales, case studies, and testimonials, customer success teams collaborate with marketing.

APIs 52

APIs Accountability SaaS Marketing 52

AWS Machine Learning

AUGUST 1, 2023

See the following case study to learn more about a real-world use case. Furthermore, proprietary models typically come with user-friendly APIs and SDKs, streamlining the integration process with your existing systems and applications. It offers an easy-to-use API and Python SDK, balancing quality and affordability.

Healthcare 74

Healthcare APIs Scripts Engineering 74

AWS Machine Learning

JUNE 13, 2023

API implementations, so we can eventually provide customized search pages to our employees to improve their experience. Conclusion In this post, we presented a case study of Amazon Kendra for knowledge sharing and an example of a chatbot implementation using Lambda to propagate the mechanism.

Chatbots 77

Chatbots Engineering Enterprise APIs 77

AWS Machine Learning

NOVEMBER 22, 2023

By reading this post, you will learn about the Operational Excellence pillar in the Well-Architected Framework with the IDP case study. Logging API calls with AWS CloudTrail – With AWS CloudTrail , you can gain visibility into API call history and user activity, crucial for operational monitoring and swift incident response.

Best practices 83

Best practices Metrics Feedback Enterprise 83

JustCall

APRIL 5, 2023

Key features Provides customer information like health scores and profiles Allows for customer monitoring and surveys Reporting and dashboards API and integrations Tools to import and export data Workflow Data security Customizable and scalable Notifications Features to manage users and access G2 rating: 4.4 out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement. Rewind it Back Let's take a look back to 2005 when "Web 2.0"

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Clarabridge

JUNE 13, 2017

And they drove investment in technology platforms to better understand our consumers — breaking down silos, replacing aging technology, and providing a toolbox of agile and API-connected systems (yes, Clarabridge included!). Check out the case study here ! What was it like before the change?

Benchmark 40

Benchmark APIs Sales Call Center 40

JivoChat

JULY 14, 2021

Case studies : this type of self-customer service asset is significant for B2B industries weighing up their options. Companies making a large investment want to see a company’s track record providing tangible results with your product or service in a similar use case that might apply to their own business.

Self service 52

Self service Chatbots B2B Customer centricity 52

AWS Machine Learning

MAY 1, 2024

As quoted in the Swindon Borough Council case study : “The council ran small-scale trials with the main digital translation providers that can support the different languages spoken by Swindon’s citizens. For interacting with AWS services, the AWS Amplify JS library for React simplifies the authentication, security, and API requests.

APIs 98

APIs Construction Best practices Technology 98

AWS Machine Learning

DECEMBER 1, 2022

Using SageMaker geospatial increased the efficiency of our geospatial work by more than 50%, through the use of pre-built APIs that accelerate and simplify our preprocessing and modeling steps for ML.

Scripts 76

Scripts APIs Management Technology 76

Natalie Petouhof

MAY 27, 2016

Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. •

CRM 40

CRM Automotive Analytics Big data 40

NobelBiz

MAY 25, 2023

To assess the ease of integration, it’s helpful to inquire about the vendor’s experience working with similar systems and to request case studies or customer testimonials. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

delighted

DECEMBER 10, 2019

NPS) present a unique case for a CX program in itself — how do you know if your customers are loyal without a CX program in place that measures sentiment? Our customers have found that measuring operational metrics alone isn’t enough (read the case study ). Build your own CX ROI model.

Customer Experience 40

Customer Experience Metrics Finance industry standards 40

Callminer

JULY 15, 2019

Join leading smart home service provider Vivint’s Ben Austin and Jacob Miller for an enlightening session on how they have designed and utilized automated speech analytics to extract KPI targeted scores and route those critical insights through an API to their own customized dashboard to track and coach on agent scoring/behaviors.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

JUNE 20, 2022

The Amazon API Gateway instance Appointments. Edit API Gateway route: Go to the API Gateway console. Replace and with your API ID (accessible under the ID column of the API Gateway Console ) and the region of your deployed resources in the following lines: 103, 168, 310, 397, 438, 453. OutboundContactLambdaRole.

APIs 74

APIs Accountability Self service Scripts 74

Balto

NOVEMBER 2, 2023

It starts with a simple server API server request, and since most softphone systems offer native APIs or features, we’re able to customize the integrations for your enterprise. In just one day, you can get up and running with Balto without disrupting your ecosystem.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

AWS Machine Learning

NOVEMBER 22, 2023

By reading this post, you will learn about the Reliability pillar in the Well-Architected Framework with the IDP case study. There are service limits (or quotas) for these services to avoid over-provisioning and to limit request rates on API operations, protecting the services from abuse. import boto3 client = boto3.client('textract')

Best practices 80

Best practices APIs Accountability Enterprise 80

AWS Machine Learning

NOVEMBER 22, 2023

By reading this post, you will learn about the Cost Optimization pillar in the Well-Architected Framework with the IDP case study. Split documents into single pages for specific FeatureType processing – FeatureType is a parameter for the Document Analysis API calls (both synchronous and asynchronous ) in Amazon Textract.

Finance 81

Finance Best practices APIs Accountability 81

AWS Machine Learning

JUNE 24, 2022

The data used to train ML models and the data used as an inference input for trained models is made available from the different data lakes through a set of well-defined APIs using Amazon API Gateway , a service to create, publish, maintain, monitor, and secure APIs at scale.

APIs 63

APIs Engineering Accountability Metrics 63

AWS Machine Learning

JUNE 7, 2023

LLM training on SageMaker SageMaker is a collection of managed APIs for developing, training, tuning, and hosting machine learning (ML) models, including LLMs. TII used transient clusters provided by the SageMaker Training API to train the Falcon LLM, up to 48 ml.p4d.24xlarge 24xlarge instances, cumulating in 384 NVIDIA A100 GPUs.

Technology 90

Technology APIs Engineering Education 90

LiveChat

AUGUST 26, 2019

Chats that were well received and helped to sell a product are always a good case study to learn from. Use API to create custom reports and make those in charge happy. If you have to show a person in charge that LiveChat brings you revenue, or… you are that person yourself, I encourage you to use our API. Take a look!

Customer Service 57

Customer Service Management APIs Telemarketing 57

SmartKarrot

FEBRUARY 9, 2022

Ensure the customers drive maximum value from their investment in the platform by utilizing key features, APIs, and products that drive business outcomes. Persuade customer participation in Advisory Boards, case studies, testimonials. Network within accounts and help customers achieve their business objectives.

Enterprise 3

Enterprise Customer retention APIs Accountability 3

CafeX

FEBRUARY 24, 2023

In this case study Key lessons from deploying CafeX at the Healthcare Solution Provider 1. The Composite API unifies and rationalizes access across multiple systems and states, which makes understanding an incoming claim more intuitive for agents.

Healthcare 62

Healthcare Management APIs Personalization 62

pindrop

SEPTEMBER 26, 2021

VeriCall® Technology, delivered through an API, can receive call metadata and produce a score in under 60 milliseconds. To learn more about how ANI Validation has helped top US banks and telecommunications companies , visit our Case Studies. . The process does not require the caller’s active participation.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

TechSee

AUGUST 11, 2022

Download our Telco Visual Intelligence case study here. Furthermore, VI’s APIs make these AI insights instantly available across any business application. Similarly, a Telco automating job verification needs to know specifically how each cable in a panel is set up. This level of insight requires highly customized modeling.

Enterprise 109

Enterprise Engineering Self service APIs 109

CustomerSuccessBox

JULY 29, 2020

Customers always don’t need free stuff and sometimes customers need other things (like extra licenses, seats, API usage, credits etc) which we try to provide and in turn learn a lot from the customers. Puneet suggested that a customer success playbook shouldn’t be built in a silo but in collaboration with customers.

Upselling 52

Upselling Metrics SaaS APIs 52

AWS Machine Learning

AUGUST 18, 2022

Before diving into the Amazon Search case study, for those who aren’t familiar we would like to give some background on SageMaker’s distributed data parallel library. For PyTorch Lightning, generally speaking, there should be little-to-no code changes to simply run these APIs on SageMaker Training.

Scripts 76

Scripts APIs Benchmark Engineering 76

AWS Machine Learning

JUNE 9, 2022

We chose Amazon Polly because its APIs and web services support our goal of automating processes and making things easy for our clients. Additionally, Amazon Polly offers a responsive API and powerful SSML support. The experience was expensive and time-consuming, and the user experience wasn’t as engaging as it could be.

Scripts 73

Scripts APIs Education Technology 73

AWS Machine Learning

SEPTEMBER 29, 2023

The SDK provides a Python client to Planet’s APIs, as well as a no-code command line interface (CLI) solution, making it easy to incorporate satellite imagery and geospatial data into Python workflows. In our case, a recall value of 0.73 This example uses the Python client to identify and download imagery needed for the analysis.

Engineering 111

Engineering Metrics APIs Surveys 111

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). Read our case study to learn how international retailer VidaXL used babelforce to cut AHT, wait times and abandonment rates.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52

Fonolo

FEBRUARY 13, 2019

. “Integrating disparate applications into a coherent contact center technology architecture remains the number one challenge … [exacerbated by] … chronic shortage of IT and telecom resources … elevating the appeal of single vendor solutions as well as leveraging open platforms and APIs.”. Successful Case Studies.

Contact Center 57

Contact Center Call Center APIs Technology 57

AWS Machine Learning

JANUARY 13, 2023

It also offers diverse algorithmic research with flexible and generic API design and comprehensive reference baseline implementations (optimizer, models, and datasets). Please review the presentation at re:MARS 2022 focused on “ Managed Federated Learning on AWS: A case study for healthcare ” for a detailed walkthrough of this solution.

Analytics 73

Analytics Healthcare Engineering Government 73