Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. The topics de jour were web services, service orientated architectures (SOA), Computer Telephony Integration (CTI), SIP was coming of age, and analytics for the sake of analytics. technologies were first emerging.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

JivoChat

JULY 14, 2021

Case studies : this type of self-customer service asset is significant for B2B industries weighing up their options. Companies making a large investment want to see a company’s track record providing tangible results with your product or service in a similar use case that might apply to their own business.

Self service 52

Self service Chatbots B2B Customer centricity 52

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

NobelBiz

MAY 25, 2023

To assess the ease of integration, it’s helpful to inquire about the vendor’s experience working with similar systems and to request case studies or customer testimonials. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management. Reference. [1]

Analytics 73

Analytics Healthcare Engineering Government 73

Balto

NOVEMBER 2, 2023

AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. In addition to operational data, predictive analytics also acquire valuable customer information such as demographics, lifestyle, and interests.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

AWS Machine Learning

JUNE 24, 2022

The data used to train ML models and the data used as an inference input for trained models is made available from the different data lakes through a set of well-defined APIs using Amazon API Gateway , a service to create, publish, maintain, monitor, and secure APIs at scale.

APIs 64

APIs Engineering Accountability Metrics 64

AWS Machine Learning

NOVEMBER 18, 2022

This workshop takes you through a computer vision case study in assessing unwanted bias—follow along during the workshop with a Jupyter notebook. AIM402-R (LVL 400) Extract AI-driven customer insights using Post-Call Analytics. Reserve your seat now! Monday November 28 | 4:00 PM – 6:00 PM PST. Reserve your seat now!

Contact Center 77

Contact Center Engineering Analytics APIs 77

Infinity

FEBRUARY 13, 2020

Analytics 360. Infinity's API made this a simple process, rapidly delivering real, measurable results. ”. Feel free to peruse our case study library here. Infinity has live integrations with a thriving ecosystem of platforms to give you clarity and control needed to deliver world class performance with your PPC activity.

Advertising 52

Advertising APIs Healthcare Analytics 52

RichCall

SEPTEMBER 13, 2017

To make the business model of IoT work, companies must keep a close eye on emerging IoT ecosystem components, networking protocols, security, data models, and analytics to connect with contact center solutions and act on the received triggers. Speech Analytics. Kate Legett. Darren Prine. Shep Hyken.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

FEBRUARY 7, 2018

Does the vendor have case studies of companies like yours who’ve used their software? Does the vendor have an existing and growing API system to best integrate with other technologies? Does the social media software vendor provide analytics that measure the effectiveness of a campaign? Checking Integration Capacities.

CRM 41

CRM Multichannel Marketing Accountability 41

pindrop

OCTOBER 21, 2021

Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Goal : Leveraging data, analytics and AI to automate and optimize agent training and onboarding processes Analytics – Interaction analytics, real-time decisioning and business intelligence for superior agent performance.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

AWS Machine Learning

NOVEMBER 28, 2022

Amazon Transcribe Call Analytics for improved end-user experiences. Amazon Transcribe , an automatic speech recognition (ASR) service that makes it easy for developers to add speech-to-text capabilities to their applications, now supports call analytics to provide real-time conversation insights.

Healthcare 83

Healthcare Analytics Banking Enterprise 83