COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI.

Technology 76

Technology Customer Experience APIs Consulting 76

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. You can choose from various FMs from Amazon and leading AI startups such as AI21 Labs, Anthropic, Cohere, and Stability AI to find the model that’s best suited for your use case.

APIs 124

APIs Big data Accountability Enterprise 124

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

APIs 109

APIs Scripts Technology Best practices 109

CSM Magazine

JUNE 16, 2022

That’s why every ecommerce business must incorporate practices that will improve the customer service experience. Here are five best practices to improve the customer service experience. That’s through the use of standard technologies that are available in the market. They do not replace them entirely.

Best practices 52

Best practices Customer Service Feedback APIs 52

AWS Machine Learning

NOVEMBER 6, 2023

In addition, we discuss the benefits of Custom Queries and share best practices for effectively using this feature. Refer to Best Practices for Queries to draft queries applicable to your use case. Adapters can be created via the console or programmatically via the API. MICR line format). Who is the payee?

APIs 101

APIs Best practices Banking Accountability 101

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 98

APIs Construction Engineering Analytics 98

AWS Machine Learning

NOVEMBER 9, 2022

In this post, we discuss SageMaker multi-variant endpoints and best practices for optimization. Your application simply needs to include an API call with the target model to this endpoint to achieve low-latency, high-throughput inference. Best practices for multi-variant endpoints.

Best practices 52

Best practices Construction Metrics Enterprise 52

TechSee

JUNE 29, 2023

Like agents, the LLM must have visibility into system outage statuses and training on the latest agent guidance or best practices. Text-to-speech and speech-to-text technology continuously improve, and recent advances approach human-level clarity and intonation. Adapt your LLM to suit each channel and audience.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

DMG Consulting

MAY 2, 2024

Leveling Up Bots Intelligent self-service applications are based on several AI technologies, including machine learning, advanced speech technologies (e.g., The technology needed to support these capabilities more fully is just becoming available, although the market has been close to getting there for the past few years.

Self service 59

Self service Virtual Agent Contact Center CRM 59

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 86

APIs Customer Service Construction Analytics 86

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 90

APIs Construction Analytics Enterprise 90

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 122

Best practices Government Engineering Accountability 122

TechSee

SEPTEMBER 21, 2023

This allows Sophie AI’s applications to naturally and organically assist agents, engineers, and customers in their context, using your best practices and operating procedures to guide them to full resolution. Furthermore, Sophie AI is built on state-of-the-art LLM management and optimization technology.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

NOVEMBER 17, 2023

In this post, we explain the common practice of live stream visual moderation with a solution that uses the Amazon Rekognition Image API to moderate live streams. There are charges for Amazon S3 storage, Amazon S3 API calls that Amazon IVS makes on behalf of the customer, and serving the stored video to viewers.

APIs 88

APIs Engineering Advertising Accountability 88

NobelBiz

APRIL 9, 2024

In this comprehensive article, we delve into the details of call center compliance , exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence. Table of Contents What is Call Center Compliance and Why is it Important? HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Telemarketing Healthcare Government 104

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Leveraging cloud-based technology and extensive integrations, Five9 offers a flexible and scalable platform tailored to the unique needs of enterprise clients.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 94

APIs Metrics Consulting Consulting 94

customer sure

MARCH 12, 2024

We had a brilliant day talking to current and future clients, and we’re excited to share what we’ve learned (Sharing best practice is step 5 in the collaborative model we use when working alongside our clients to improve their VOC programme!) Can AI really better-inform the actions we should be taking as a result of customer feedback?

Customer Service 62

Customer Service Best practices Feedback APIs 62

AWS Machine Learning

OCTOBER 4, 2023

Amazon API Gateway invokes the Patient View Hooks AWS Lambda function. API Gateway invokes the Coverage Requirements Hooks Lambda function. The cards returned from the API indicate that the patient has a sinus infection health condition and the doctor may need to order a prescription.

Healthcare 90

Healthcare APIs Transportation Education 90

AWS Machine Learning

MAY 19, 2023

At the 2022 AWS re:Invent conference in Las Vegas, we demonstrated “Describe for Me” at the AWS Builders’ Fair, a website which helps the visually impaired understand images through image caption, facial recognition, and text-to-speech, a technology we refer to as “Image to Speech.” It’s also good for search engine optimization (SEO).

APIs 89

APIs Scripts Engineering Best practices 89

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. Project instances that change along the way. A slow testing phase.

Chatbots 140

Chatbots APIs Construction Best practices 140

AWS Machine Learning

JUNE 15, 2023

So far, D2L has been adopted by more than 400 universities around the world, such as the University of Cambridge, Stanford University, the Massachusetts Institute of Technology, Carnegie Mellon University, and Tsinghua University. Then we build Jupyter notebooks in SageMaker to run the translation process using Amazon Translate public APIs.

APIs 74

APIs Benchmark Best practices Engineering 74

Cincom

MAY 8, 2024

As the pioneer of CPQ technology, Cincom offers industry-leading solutions that enhance sales capabilities while solving common pain points. Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more.

Enterprise 52

Enterprise Sales CRM Engineering 52

JustCall

JANUARY 23, 2024

Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. This API allows for integration with customer relationship management (CRM) systems. Pro Tip: It is crucial to moderate these groups actively. Make sure that the conversation remains positive and helpful.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

JivoChat

JUNE 20, 2022

You will understand how to use Java best practices, advanced Java concepts, and acquire important skills to be a web or Android developer, for instance. You will learn the best practices and coding conventions for writing Java code, and how to program using Java 8 constructs like Lambdas and Streams. Data and time API.

APIs 75

APIs Benchmark Best practices Construction 75

CSM Magazine

APRIL 26, 2024

Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting. These technologies can predict trends, suggest relevant data points, and even automate complex data analysis tasks. This eliminates data entry and decreases the likelihood of errors.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs.

APIs 72

APIs Construction Accountability Best practices 72

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 108

APIs Accountability Analytics Entertainment 108

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. This helps you avoid throttling limits on API calls due to polling the Get* APIs.

APIs 93

APIs Metrics Enterprise Benchmark 93

AWS Machine Learning

NOVEMBER 22, 2023

Design principles The Security Pillar encompasses the ability of an IDP solution to protect input documents, document processing systems, and output assets, taking advantage of AWS technologies to improve security while processing documents intelligently. This parameter allows you to specify the S3 bucket for storing the output.

APIs 83

APIs Accountability Enterprise Transportation 83

TechSee

JUNE 9, 2022

This new solution combines TechSee’s video support for contact centers , using Web-RTC technology and KDDI Evolva’s know-how and experience in building, operating, and improving contact centers for major Japanese companies. Following is the original, translated Press Release. *. According to Terilogy research.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript. Choose Save.

Chatbots 94

Chatbots APIs Self service Contact Center 94

AWS Machine Learning

SEPTEMBER 27, 2022

Amazon Textract now has higher service quotas for several asynchronous and synchronous APIs in multiple major AWS Regions. The following table summarizes the before and after default quota numbers for each of these Regions for the respective synchronous and asynchronous APIs. Increased default service quotas for Amazon Textract.

Self service 71

Self service APIs Management Accountability 71

AWS Machine Learning

JUNE 14, 2022

With the simplification of access to advanced IT technologies thanks to low-code and no-code (LCNC) tools, an even bigger number of people must be enabled to access resources, without impacting security. However, this isn’t a best practice and it’s not advised for production workloads. Calling the API with this information.

APIs 76

APIs Best practices Accountability Management 76

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS.

Best practices 84

Best practices Metrics Feedback Enterprise 84