Totango

MAY 20, 2020

Earlier this year we launched the SuccessBLOC marketplace to make finding best practices and templates easier. Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. Save your spot . Have a wonderful safe week, Ravit .

APIs 62

APIs CRM Best practices Accountability 62

aircall

MAY 28, 2021

With best practices for text messaging, your customer-facing teams will provide better service, while your sales and marketing teams can better interact with leads on a more personalized scale to more efficiently close deals. Why Use Text Messaging Best Practices. SMS Marketing: Text Messaging Marketing Best Practices.

Best practices 62

Best practices Sales Wireless Marketing 62

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. You can choose from various FMs from Amazon and leading AI startups such as AI21 Labs, Anthropic, Cohere, and Stability AI to find the model that’s best suited for your use case.

APIs 131

APIs Big data Accountability Enterprise 131

AWS Machine Learning

NOVEMBER 6, 2023

In addition, we discuss the benefits of Custom Queries and share best practices for effectively using this feature. Refer to Best Practices for Queries to draft queries applicable to your use case. Adapters can be created via the console or programmatically via the API. MICR line format). Who is the payee?

APIs 108

APIs Best practices Banking Accountability 108

CSM Magazine

JUNE 16, 2022

That’s why every ecommerce business must incorporate practices that will improve the customer service experience. Here are five best practices to improve the customer service experience. The API architecture gives business owners great ability to tailor-made their eCommerce system. They do not replace them entirely.

Best practices 52

Best practices Customer Service Feedback APIs 52

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 97

APIs Construction Analytics Enterprise 97

AWS Machine Learning

OCTOBER 19, 2023

In this post, we discuss how to use the Custom Moderation feature in Amazon Rekognition to enhance the accuracy of your pre-trained content moderation API. The unique ID of the trained adapter can be provided to the existing DetectModerationLabels API operation to process images using this adapter.

APIs 115

APIs Best practices Advertising Accountability 115

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 93

APIs Customer Service Construction Analytics 93

AWS Machine Learning

NOVEMBER 2, 2023

Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces. The solution also uses the grammatical error correction API and the paraphrase API from AI21 to recommend word and sentence corrections.

APIs 111

APIs Education Transportation Accountability 111

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. Lastly, we share some best practices for using this feature. You can also use location information to redact personally identifiable information (PII) in a document.

APIs 86

APIs Best practices Banking Enterprise 86

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 106

APIs Construction Engineering Analytics 106

CSM Magazine

NOVEMBER 7, 2023

APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically. Integrations and APIs Salesforce’s REST and SOAP APIs allow you to connect with external systems and access Salesforce data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

AWS Machine Learning

NOVEMBER 17, 2023

In this post, we explain the common practice of live stream visual moderation with a solution that uses the Amazon Rekognition Image API to moderate live streams. There are charges for Amazon S3 storage, Amazon S3 API calls that Amazon IVS makes on behalf of the customer, and serving the stored video to viewers.

APIs 95

APIs Engineering Advertising Accountability 95

Expivia

FEBRUARY 15, 2024

By learning from your data and emulating the best practices of your top agents, Autopilot can handle a wide range of customer inquiries, providing consistent, high-quality responses and freeing up human agents for more complex issues.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 128

Best practices Government Engineering Accountability 128

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 101

APIs Metrics Consulting Consulting 101

AWS Machine Learning

OCTOBER 4, 2023

Amazon API Gateway invokes the Patient View Hooks AWS Lambda function. API Gateway invokes the Coverage Requirements Hooks Lambda function. The cards returned from the API indicate that the patient has a sinus infection health condition and the doctor may need to order a prescription.

Healthcare 97

Healthcare APIs Transportation Education 97

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 80

APIs Benchmark Best practices Engineering 80

TechSee

JUNE 29, 2023

Like agents, the LLM must have visibility into system outage statuses and training on the latest agent guidance or best practices. These integrations will encompass primary API data syncs and AI-to-AI integrations between the service AI and the various AI solutions provided by each platform.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

JivoChat

JANUARY 17, 2023

You will also build more than 10 projects, putting what you learn into practice and also building a portfolio. . You will learn the best practices to write performant, and bug-free code, build rich front-end applications, use NodeJs to write server-side Javascript, create Full Stack applications that scale, and much more.

APIs 75

APIs Best practices Scripts Marketing 75

TechSee

SEPTEMBER 21, 2023

This allows Sophie AI’s applications to naturally and organically assist agents, engineers, and customers in their context, using your best practices and operating procedures to guide them to full resolution. You can also use these visual AI models within your own applications via our secure APIs.

Engineering 109

Engineering Enterprise Chatbots Self service 109

JivoChat

JUNE 20, 2022

You will understand how to use Java best practices, advanced Java concepts, and acquire important skills to be a web or Android developer, for instance. You will learn the best practices and coding conventions for writing Java code, and how to program using Java 8 constructs like Lambdas and Streams. Data and time API.

APIs 75

APIs Benchmark Best practices Construction 75

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. How long does it take to deploy an AI chatbot? A slow testing phase.

Chatbots 140

Chatbots APIs Construction Best practices 140

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. This helps you avoid throttling limits on API calls due to polling the Get* APIs.

APIs 100

APIs Metrics Enterprise Benchmark 100

AWS Machine Learning

MAY 19, 2023

The DescribeForMe web app invokes the backend AI services by sending the Amazon S3 object Key in the payload to Amazon API Gateway Amazon API Gateway instantiates an AWS Step Functions workflow. A pre-signed URL with the location of the audio file stored in Amazon S3 is sent back to the user’s browser through Amazon API Gateway.

APIs 94

APIs Scripts Engineering Best practices 94

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs.

APIs 78

APIs Construction Accountability Best practices 78

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 71

APIs Accountability Analytics Entertainment 71

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 89

APIs Accountability Enterprise Transportation 89

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS.

Best practices 90

Best practices Metrics Feedback Enterprise 90

NobelBiz

APRIL 2, 2024

RELATED ARTICLE How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center Workforce Management Tools Sophisticated workforce management tools optimize agent scheduling, forecasting, and performance tracking, ensuring optimal resource utilization and productivity.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Cisco - Contact Center

JANUARY 10, 2023

Cloverhound is skilled in delivering solutions with the best of innovation and simplicity. Accelerated Digital Transformation Framework. Fundamentally, does your organization have the digital-ready foundation in place to accomplish business goals?

Banking 145

Banking Enterprise APIs Contact Center 145

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases.

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

MARCH 1, 2024

Lambda receives the iterative transcripts from EventBridge, determines when a conversation is complete, and invokes the Transcript API within Genesys Cloud and drops the full transcript in an S3 bucket. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript. Choose Add Client.

Chatbots 101

Chatbots APIs Self service Contact Center 101

AWS Machine Learning

OCTOBER 27, 2022

To achieve these operational benefits, they implemented a number of best practice processes, including a fast data iteration and testing cycle, and parallel testing to find optimal data combinations. We can then call a Forecast API to create a dataset group and import data from the processed S3 bucket.

APIs 98

APIs Best practices Metrics Government 98

AWS Machine Learning

JULY 24, 2023

If the model changes on the server side, the client has to know and change its API call to the new endpoint accordingly. In this post, we share best practices to deploy deep learning models with FastAPI on AWS Inferentia NeuronCores. Neuron compilation explained The Neuron SDK’s API closely resembles the PyTorch Python API.

Scripts 79

Scripts APIs Engineering Best practices 79

AWS Machine Learning

APRIL 24, 2023

In this post, we explore how AWS customer Pro360 used the Amazon Comprehend custom classification API , which enables you to easily build custom text classification models using your business-specific labels without requiring you to learn machine learning (ML), to improve customer experience and reduce operational costs.

APIs 65

APIs Customer Experience Feedback Chatbots 65

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.

Best practices 112

Best practices Engineering Chatbots Enterprise 112