AWS Machine Learning

FEBRUARY 29, 2024

Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. He has helped companies in many industries, including insurance, financial services, media and entertainment, healthcare, utilities, and manufacturing. Nihir Chadderwala is a Sr.

APIs 112

APIs Healthcare Scripts Enterprise 112

CSM Magazine

JUNE 25, 2020

The study includes results from leaders across retail, financial services, utilities, distribution, airlines and healthcare. Mission-Critical Analytics: Looking ahead, 90% of managers are confident their use of analytics-based technology and insights will increase, as will cross-department demand for contact centre intelligence.

Airlines 52

Airlines Analytics Healthcare Surveys 52

CSM Magazine

JUNE 12, 2023

Fraud Analytics and Machine Learning Fraud analytics tools employ powerful AI and machine learning algorithms to identify and prevent contact center fraud. Industry Collaboration Collaboration among financial institutions, banks, healthcare centers and other industries plays a crucial role in curbing contact center fraud.

Contact Center 52

Contact Center Engineering Education Banking 52

GetFeedback

SEPTEMBER 24, 2019

For example, AI-powered speech analytics can help analyze sales interactions to highlight improvement opportunities like reps talking too much or discussing pricing too early in the call. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

Education 60

Education Sales Feedback Healthcare 60

Clarabridge

AUGUST 26, 2015

We looked to three Customer Experience (CX) professionals for tips on how to get buy-in at larger companies: Kim Zieroth, Senior Customer Loyalty Manager at GE Healthcare; Cheryl Cargill, Customer Insights and Text Analytics Leader at GE Power and Water; and Mason Nelder, Director of Social Media and Digital Strategy at Verizon.

Education 70

Education Healthcare Engineering Best practices 70

Totango

SEPTEMBER 11, 2020

Going beyond the simple tracking of analytics, data-based customer engagement enables companies to use customer data insights to categorize behavior patterns in order to solve problems, anticipate needs, and ultimately improve the customer relationship. Explore How Data-Driven Customer Engagement Software Can Improve Your Enterprise.

Upselling 81

Upselling Enterprise Healthcare Metrics 81

Enghouse Interactive

MAY 25, 2020

To learn more about video security, attend our webinar Video on the Down Low: Keeping your online Chats Private & Secure on Wednesday, May 27 at 1:00 pm EDT. Governments focusing on confidential treatment of all sensitive policy and program development information. Using it the right way, makes all the difference.

Healthcare 40

Healthcare Best practices Government Enterprise 40

The Petrova Experience

FEBRUARY 17, 2021

Airports continue to speak to passengers using the CDC tone of voice by pasting carbon copies of healthcare guidelines. And healthcare web experience continues to confuse patients. Last year, we hosted a webinar for US airports. Human Centered Web Experience Starts with Messaging.

Healthcare 59

Healthcare Feedback Upselling Engineering 59

REVE Chat Blog

APRIL 29, 2020

Vainu , a data analytics service, engaged its users with rich conversations without the need for form fill up. An appointment booking is something that’s a requirement for B2B businesses, hospitals, and healthcare who have a lot of meeting-related requests. They created Vain aBout. Schedule appointments 24×7 with lead bots.

Chatbots 119

Chatbots Education Real estate Healthcare 119

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

Verint

AUGUST 31, 2017

CRMXchange Webinar: What Is the Future of Customer Service? September 14; Webinar. Verint’s Jenni Palocsik, senior director, global solutions marketing, and Eric Roussos, workforce management coordinator, Crystal Run Healthcare, will present “Why QM Needs WFM—And How They’re Better Together” on the 19 th at 1:30 p.m.

Customer Service 27

Customer Service Employee engagement Healthcare Chatbots 27

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . Dave Kellogg, Ex-CEO @Host Analytics. Charting a Path for Healthcare. We’ve seen an amazing outpouring of support from the SaaS community.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . Dave Kellogg, Ex-CEO @Host Analytics. Charting a Path for Healthcare. We’ve seen an amazing outpouring of support from the SaaS community.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Nicereply

MAY 12, 2020

Analytics dashboards and internal wiki. Payroll, 401K, and healthcare portal logins. Demo the product and attend related webinars to get up to speed. Below, you’ll find a quick checklist of accounts that the new employee should have before the start date : Work email. Slack, or any internal chat application your company uses.

Accountability 52

Accountability Healthcare Technology Analytics 52

NobelBiz

JUNE 26, 2023

These systems help route calls to the appropriate agents, track customer interactions, manage customer data, and provide analytics for monitoring and improving performance. If your human resources department is lagging behind, we encourage you to watch two webinar episodes that can take your game to the next level.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

CSM Magazine

APRIL 13, 2023

Advanced analytics and automation bridge gaps for improved business outcomes. The key to cloud success is a cloud-native toolset that provides a single source of truth across data sources and enables advanced analytics and automation,” said Dave Rennyson, CEO of SuccessKPI. SuccessKPI, Inc., Learn more at www.successkpi.com.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Natalie Petouhof

OCTOBER 20, 2015

Teradata Aster® Analytics on Hadoop make it possible to intelligently listen in real-time and then use analytics to see the distinctive patterns in massive streams of IoT data. Why the Internet of Analytics? Data propagated to Hadoop® can be analyzed at scale with Teradata Aster Analytics on Hadoop. These were 1.

Analytics 40

Analytics Big data Self service Healthcare 40

Serenova

AUGUST 23, 2019

In healthcare, it’s enrollment periods. Here’s a summary of webinar highlights. In the webinar, Shelia shared that when she speaks to businesses that have moved from on-premises contact centers to the cloud, the ability to support at-home agents is often cited among the most important benefits. For retail, it’s holiday shopping.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. To learn more about the Provectus ML infrastructure and MLOps, visit Machine Learning Infrastructure and watch the webinar for more practical advice.

Engineering 94

Engineering APIs Scripts Entertainment 94

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 42

contact center solutions Self service Quality management APIs 42

Enghouse Interactive

SEPTEMBER 3, 2021

Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. Register Now. Amanda Binns.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NICE inContact

NOVEMBER 8, 2019

link to blog article to be published for October webinar with Swisslog “5 KPIs You Can Improve By Integrating Your Contact Center and CRM”]. When Swisslog Healthcare implemented NICE inContact CXone Agent for Salesforce, they reduced their wait times by 30%! Easy-to-use, integrated agent desktop delivers productivity. Want proof?

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10