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Digital Transformation, Healthcare and the Contact Center

Altivon

Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. He then introduced our keynote for the Webinar, Subject Matter Expert Steve Leaden, President of Leaden Associates, an independent Communications and IT consulting firm. External Drivers.

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Managing Real-time Changes to Customer and Operational Needs

NICE inContact

Access our webinar: Delivering True Operational Agility in Times of Crisis. In the webinar, Delivering True Operational Agility in Times of Crisi s , 211 LA County COO Amy Latzer describes how critical agility and scalability are to the organization. In crisis and in calm, 211 LA County helps over 1.4

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Keeping your Video on the Down Low

Enghouse Interactive

Best Practices for Securing Video Calls. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Recommended Best Practices. Governments focusing on confidential treatment of all sensitive policy and program development information.

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Getting CEM Buy-In at Large-Sized Businesses: 3 Tips from those in the Know

Clarabridge

We looked to three Customer Experience (CX) professionals for tips on how to get buy-in at larger companies: Kim Zieroth, Senior Customer Loyalty Manager at GE Healthcare; Cheryl Cargill, Customer Insights and Text Analytics Leader at GE Power and Water; and Mason Nelder, Director of Social Media and Digital Strategy at Verizon.

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Web Experience is Having a Comeback

The Petrova Experience

Airports continue to speak to passengers using the CDC tone of voice by pasting carbon copies of healthcare guidelines. And healthcare web experience continues to confuse patients. Last year, we hosted a webinar for US airports. This is the best practice that will lead your web visitor on a digital journey.

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The Essential Guide to Use Chatbots for Lead Generation

REVE Chat Blog

Vainu , a data analytics service, engaged its users with rich conversations without the need for form fill up. An appointment booking is something that’s a requirement for B2B businesses, hospitals, and healthcare who have a lot of meeting-related requests. You can deliver hybrid support by giving the best experience of both worlds. .

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Wish you were at SaaStr this year? Us too…

ClientSuccess

This post is a change from our normal content on customer success best practices. Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . Dave Kellogg, Ex-CEO @Host Analytics. Watch the video here.

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