Myra Golden Media

APRIL 11, 2023

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. These tools analyze historical data to predict and detect fraudulent activities.

Contact Center 52

Contact Center Engineering Education Banking 52

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Natalie Petouhof

OCTOBER 20, 2015

Teradata Aster® Analytics on Hadoop make it possible to intelligently listen in real-time and then use analytics to see the distinctive patterns in massive streams of IoT data. Why the Internet of Analytics? Data propagated to Hadoop® can be analyzed at scale with Teradata Aster Analytics on Hadoop. These were 1.

Analytics 40

Analytics Big data Self service Healthcare 40

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!

Wait times

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 42

contact center solutions Self service Quality management APIs 42

Enghouse Interactive

SEPTEMBER 3, 2021

As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings. Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66