The Northridge Group

NOVEMBER 10, 2023

Patient acquisition has long been one of the greatest challenges facing hospitals and healthcare organizations. When patients have seemingly limitless options, it is difficult for healthcare organizations to differentiate themselves from the competition. The healthcare data analytics market has been growing at a 1 5.3%

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Analytics Healthcare Marketing Consulting 76

Zappix

JANUARY 3, 2024

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Big Data, and more. The post Sales Manager (Healthcare) appeared first on Zappix.

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Healthcare Sales Management Big data 52

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Healthcare is no exception.

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Healthcare Analytics Personalization Biotechnology 59

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. says Nisheet Goenka, VP of Engineering at MDaudit.

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JustCall

OCTOBER 22, 2023

Seeing this trend, healthcare providers are discovering ways to imbibe a patient-centric outlook to deliver to expectations. Among the various facets of healthcare undergoing transformation, workflows relating to availability and accessibility are experiencing the greatest paradigm shift. Here’s looking at its role and importance.

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call center software Healthcare Call Center Interactive Voice Response 52

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. Today, we’ll explore the cutting-edge techniques and strategies at the intersection of big data analytics and call center operations. Understanding big data analytics in call centers First off, what is big data analytics?

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The Northridge Group

AUGUST 23, 2022

Quality Monitoring needs vary by industry, but one industry with very specific and complex Quality Monitoring needs is the healthcare industry. Healthcare Quality Monitoring. Data analytics allow us to assess how the internal associates are performing benchmarked against the performance of the outsourcing partner’s associates.

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Nuance

SEPTEMBER 21, 2020

The COVID-19 pandemic has accelerated a shift in data analytics. The post How data analytics helps achieve better outcomes for patient and healthcare providers appeared first on What’s next. For example, there’s a greater need [.] For example, there’s a greater need [.] This is a summary.

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Healthcare Analytics 72

ConvergeOne

JANUARY 23, 2024

With customer experience at the core of its mission, Press Ganey set out to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.

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Healthcare Engineering Self service Analytics 93

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Regulations in the healthcare industry call for especially rigorous data governance.

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Healthcare Government Engineering APIs 90

Concentrix

APRIL 20, 2023

Ensure healthcare payment integrity and control costs with Concentrix Payment Integrity Analytics.

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Analytics Healthcare 62

JustCall

OCTOBER 16, 2023

Improving healthcare support is a priority for hospitals and healthcare institutions across the board. Unsurprisingly, data predicts that augmented reality and virtual reality in the healthcare market will reach USD 11.3 But the twist is that this ongoing process is increasingly becoming virtual. billion by 2030.

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Healthcare Interactive Voice Response Wait times Abandon Call 52

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

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Analytics Customer Experience Management Surveys 83

AWS Machine Learning

MAY 9, 2023

Healthcare data is complex and siloed, and exists in various formats. We store the final output in Fast Healthcare Interoperability Resources (FHIR) compatible format in Amazon HealthLake , making it available for downstream analytics. Users can create meaningful analyses and run interactive analytics using Amazon Athena.

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Healthcare Enterprise Analytics Construction 70

LiveVox

JUNE 12, 2023

Unlike traditional cloud platforms, industry clouds provide tailored solutions and templates designed specifically for sectors like finance, healthcare, and retail.

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Analytics Finance Healthcare 84

Concentrix

SEPTEMBER 26, 2023

Discover why it’s time for a change in payment integrity in healthcare—and how you can identify and stop more improper payments.

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Healthcare Analytics 62

Calltools

MAY 17, 2023

Managing a successful healthcare contact center is essential to providing an optimal patient experience. If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry.

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Healthcare Call Center Abandon rate CRM 52

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. Healthcare is one of the fastest-growing industries. This blog discusses six ways to improve customer experience in healthcare. Providing the best medical experience is a challenge for all healthcare providers.

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Healthcare Customer Experience Chatbots Consulting 52

aircall

OCTOBER 12, 2022

In an announcement from UK Secretary of State for Health and Social Care Thérèse Coffey, she shared a new plan to help healthcare providers see more patients more quickly by investing in cloud-based phone systems. . Aircall: The #1 Phone System for Healthcare Providers in the UK. Why Cloud-Based Phone Systems Can Help.

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Healthcare Wait times Analytics Metrics 71

HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Undeniably, the healthcare compliance list is long, and a moving target.

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JustCall

DECEMBER 13, 2022

Healthcare is one industry that has transformed the most in the past few years. Although the industry was a reluctant adapter for change, circumstances during and post the COVID-19 pandemic have made it imperative for healthcare to embrace the modern world. The answer: by adopting an advanced and efficient phone system.

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voip Healthcare Transportation CRM 52

Nuance

JULY 18, 2021

Diagnostic imaging administrators and care teams continue to look for new ways to solve critical issues like failed follow-up, inefficiency and burnout, and a rapidly evolving healthcare landscape. The post Solving the issues – Part 1: Quality analytics – Revealing actionable insights to deliver value appeared first on What’s next.

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Analytics Healthcare Technology 97

Callminer

MAY 31, 2016

If there’s any industry that’s in the midst of a transformation, it’s healthcare. The post 5 Ways Speech Analytics Helps Improve the Patient Experience appeared first on CallMiner.

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Analytics Healthcare Best practices Contact Center 140

ConvergeOne

JULY 26, 2022

Much of the development and improvements we’ve seen in the healthcare industry today as compared to 20, 10, or even five years ago, have been a direct result of technological innovation. Utilizing AI technologies in healthcare settings focused on patient treatment and care can help reduce this number. What can AI do?

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Healthcare Government Technology Chatbots 88

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

ShepHyken

NOVEMBER 6, 2023

Feedback devices can be especially beneficial for retail, healthcare, and industries where customer experience directly impacts revenue. He is an entrepreneurial business strategist who has a deep understanding of data analytics and its application in various industries, especially customer service and CX.

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LiveVox

AUGUST 26, 2020

They work with clients from a wide range of industries, from Retail and Financial Services to Healthcare, Education, and more. The post The Office Gurus: A BPO innovating with speech analytics to drive results for their clients appeared first on Livevox. As a result of this highly varied client base, contact center agents […].

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AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

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Analytics APIs Healthcare Big data 76

Zappix

FEBRUARY 14, 2024

This resulted in a transformative experience for both healthcare providers and their patients through increased operational efficiency, improved patient access, and optimized engagement. These remarkable results demonstrate our unwavering commitment to transforming the healthcare experience for both providers and patients.”

Healthcare 52

Healthcare Analytics Surveys Marketing 52

ProProfs Blog

APRIL 8, 2019

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries. Around 1 in 20 searches on Google are health-related topics.

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Healthcare Customer Service Customer Support Consulting 74

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

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Hodusoft

APRIL 22, 2021

This outbreak has affected almost all the industries and healthcare is among one of them. The way people used to access healthcare facilities has changed drastically. Now, communication has become an essential part of healthcare services, especially in large, multi-department healthcare facilities.

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Contact center software Healthcare Contact Center contact center solutions 52

Nuance

DECEMBER 2, 2021

But the field of AI-driven analytics is often new to radiologists and their organizations. In my last post, we explained the technical terms that anyone shopping for a clinical analytics solution must understand to make [.]

Analytics 84

Analytics Healthcare 84

ProProfs Blog

APRIL 8, 2019

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries. Around 1 in 20 searches on Google are health-related topics.

Healthcare 60

Healthcare Customer Service Customer Support Consulting 60

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The current inflection point comes as massive-scale predictive analytics becomes a reality, and the implications of this are both far and wide reaching. Think healthcare and medicine, military, markets, travel and beyond.

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Analytics Customer Experience B2C Healthcare 77

Up Your Service

AUGUST 26, 2015

In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Healthcare organizations must partner more closely with their patients, with organizations in the public sector, and with each other, to deal with the new challenges and expectations. What’s happening in the industry?

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