Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Analytics 83

Analytics Feedback Marketing Metrics 83

CSM Magazine

JULY 11, 2023

Sign up for this free webinar from Calabrio to learn about AI and how to use your data to drive a better customer experience. Calabrio accelerates the use and value of AI analytics, because we understand its potential to achieve so much more. In this webinar, we will cover: What is AI and what is the latest with this technology?

Analytics 40

Analytics Customer Experience Surveys Technology 40

Concentrix

FEBRUARY 23, 2024

Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.

Analytics 62

Analytics 62

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 83

Analytics Customer Experience Management Surveys 83

CX Global Media

SEPTEMBER 22, 2017

But, there is a way to right the ship and course correct your speech analytics program. They will discuss the initial launch, how to overcome internal challenges and ongoing utilization of speech analytics to drive sustainable success in the modern contact center. How to sustain momentum to achieve your evolving speech analytics goals.

Analytics 136

Analytics Contact Center Coaching Call Center 136

LiveVox

JUNE 16, 2020

On-Demand Webinar: Strengthen Compliance and Optimize the Customer Experience with Speech Analytics Full Transcript Lindsay (01:40): Good morning, everyone. Thank you for joining today’s webinar, Strengthen Compliance, and Optimize the Customer Experience with Speech Analytics. This is Lindsay with LiveVox.

Analytics 52

Analytics Customer Experience 52

CX Global Media

NOVEMBER 6, 2019

Finding the right Speech Analytics Solution starts with knowing the right questions to ask. It’s also important to know that avoiding Speech Analytics mistakes requires you to know the questions not worth asking. Speech Analytics Mistake #1 : Being driven by misconceptions. Roger Lee : Yeah thanks Jim great question.

Analytics 136

Analytics Contact Center Coaching Call Center 136

Cisco - Contact Center

FEBRUARY 1, 2021

Regardless of the source of the idea, in our upcoming February 3 rd webinar I’m going to help transport attendees ahead into 2024 by sharing how the realities of the last 12 months have changed the trajectory of contact center investment in a significant way. Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics.

Contact Center 122

Contact Center Transportation Customer Experience Wireless 122

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 168

Analytics Upselling Banking CRM 168

Concentrix

FEBRUARY 23, 2024

Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix

Analytics 62

Analytics 62

LiveVox

MAY 20, 2020

In this short webinar, you’ll hear about the performance analytics and metrics that can help you understand the bigger picture of how your business outcomes and strategies are being impacted by. The post On-Demand Webinar: Key Metrics You Should Be Watching to Evaluate Your WFH Performance appeared first on Livevox.

Metrics 93

Metrics Analytics 93

Customercount

JUNE 10, 2020

Customer Feedback Management Platform CustomerCount® platform has partnered with Keatext and EVC Marketing for a 30-minute reputation management webinar on Tuesday, June 16 at 11:00 EST | 16:00 BST. The post CustomerCount offers reputation management webinar appeared first on CustomerCount.

Management 82

Management Feedback Marketing Analytics 82

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.

Best practices 52

Best practices B2B SaaS Analytics 52

Concentrix

FEBRUARY 23, 2024

Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix

Analytics 48

Analytics 48

CSM Magazine

MAY 16, 2023

Sabio – the digital customer experience (CX) transformation specialist which has offices in London, Bristol, Manchester and Glasgow – unveiled its new Interaction Analytics Proof of Value (PoV) offering today which combines advanced analytics technology with its expert consultancy services.

Analytics 52

Analytics Consulting Consulting Customer centricity 52

Cisco - Contact Center

FEBRUARY 21, 2020

If your goal is to become more customer-centric, please join me in this insightful webinar where I will highlight the driving forces shaping the future of customer experience. Webinar Highlights. Join our 30-minute on-demand webinar today. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Customer Experience 86

Customer Experience Customer centricity contact center solutions Contact Center 86

Cisco - Contact Center

SEPTEMBER 3, 2020

Join our Future of Work Webinar. Attend our webinar and receive the Forrester Research paper “CX professionals must collaborate with customer service leaders”. We look forward to seeing you at our Future of Work webinar on September 10 th ! Collaboration between the two is critical to achieving CX success. .

Contact Center 95

Contact Center contact center solutions Analytics Surveys 95

Cisco - Contact Center

MAY 13, 2020

Join our Webinar. In the webinar we will discuss: How to gain an end-to-end view of your customers’ journey. Register for our 45-minute webinar today. Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Find out more about Selligent. Learn More.

Customer Experience 98

Customer Experience Contact Center contact center solutions Analytics 98

Serenova

DECEMBER 4, 2019

Analytics are becoming vital to bring about improvements to the agent experience—ultimately reducing turnover rates and improving the service agents deliver. Performance analytics: Data and analysis that evaluates how agents are performing, using various Key Performance Indicators.

Analytics 89

Analytics Chief Customer Officer Gamification Coaching 89

Myra Golden Media

APRIL 11, 2023

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

Concentrix

NOVEMBER 3, 2021

Learn about the text analytics function of ConcentrixCX as we showcase current visualizations and capabilities. The post ConcentrixCX Text Analytics Live Demo appeared first on Concentrix. Gain actionable insights to improve your VOC!

Analytics 62

Analytics 62

8x8

FEBRUARY 21, 2019

Likewise, you’ll want to map out your destination when using speech analytics. Speech analytics provides business intelligence by uncovering content that otherwise might not be discovered. In addition, the time to value is immediate with out-of-the box speech analytics , avoiding a lengthy and costly installation.

Analytics 85

Analytics Contact Center Metrics Quality management 85

Aspect

NOVEMBER 17, 2017

We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs. Just register once and you’ll be set for all three sessions. No worries!

Best practices 91

Best practices Consulting Consulting Enterprise 91

SharpenCX

MAY 7, 2019

Last Thursday, Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics and Ray Gallagher, VP of Customer Care at HotSchedules dove in on why contact centers are moving to the cloud and what it takes to get there. From cloud-native.

Contact Center 81

Contact Center Contact center software Analytics Customer Care 81

Aspect

OCTOBER 31, 2019

Introducing the Best of ACE 2019 Webinar series. Hands-On Review of Speech Analytics. Learn more about Aspect® Engagement Analytics , a standalone solution that can monitor, analyze, and intelligently score all of your customer interactions across every channel—all calls, chats, emails, and social media. LEARN MORE. LEARN MORE.

Multichannel 48

Multichannel Consulting Consulting Analytics 48

NICE inContact

APRIL 18, 2019

Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? Analytics can help you get immediate answers to critical questions, immediately identify trends that negatively impact customer experience and reduce supervisor effort. appeared first on NICE inContact Blog.

Quality management 64

Quality management Analytics Management Contact Center 64

LiveVox

DECEMBER 8, 2020

Speech analytics is changing how contact centers operate. Watch this on-demand webinar to learn […]. Watch this on-demand webinar to learn […]. The post How Royal Caribbean Embarked on a Multi-Year Speech Analytics Voyage to Anchor Their QA, Operations, and CX appeared first on Livevox.

Analytics 52

Analytics Contact Center Technology 52

Education Services Group

DECEMBER 14, 2022

You can gain access to data engineering, data science work, and data analytics work, you can gain access to those things in a subscription manner, which is fairly new but is really gaining ground. Watch the recording of this webinar to catch up on the full conversation! There are a lot of different situations available today.

Engineering 52

Engineering B2B Technology Enterprise 52

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Otherwise, there will be no major webinar for December, with it being the holiday season. Check it out now !

Analytics 83

Analytics Feedback Accountability Marketing 83

Cisco - Contact Center

JANUARY 8, 2020

This uniquely enables our customers to create better agent and customer experiences by taking advantage of technologies like artificial intelligence, machine learning, natural language processing, cloud data analytics, and more while leveraging their on-premises contact center investments. Mindfulness minimizes risk and disruption.

Best practices 69

Best practices Contact Center Cloud contact Enterprise 69

Customercount

JUNE 2, 2020

Join CustomerCount and our friends from EVC Marketing and Keatext for this informative 30-minute webinar offering an introduction to reputation marketing & customer feedback management. The post CustomerCount Webinar with EVC Marketing & Keatext appeared first on CustomerCount. Do you have a 5-Star Reputation?

Marketing 40

Marketing Feedback Management Analytics 40

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

NICE inContact

OCTOBER 23, 2019

Have you wondered if contact center analytics could “really” work to help you create a seamless customer experience? This is where CXone Interaction Analytics Pro helps you see the “forest” of possibility. CXone Interaction Analytics Pro helps you evaluate all interactions based on topic and outcome.

Contact Center 48

Contact Center Analytics Quality management Call Center 48