Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential
Myra Golden Media
APRIL 11, 2023
I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.
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