NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Customer centricity 59

Customer centricity Contact Center Technology Telemarketing 59

Tethr

SEPTEMBER 8, 2021

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. Today, we’ll be taking a more technical look into the role of artificial intelligence in conversation analytics, and how we use AI to derive insights from your customer conversations.

Analytics 99

Analytics Technology Banking Engineering 99

Customer Centric Support

SEPTEMBER 28, 2017

Watson uses speech to text analytics to process the conversation in real time, and using certain triggers, will recommend questions for the agents to ask and knowledge base articles to accelerate a quality resolution. It was clear in the demo hall that vendor technology has come a long way in this area.

Contact Center 92

Contact Center Customer centricity Employee engagement Analytics 92

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

JustCall

MAY 2, 2022

Contact centers in 2022 are investing in new-age technologies to analyze and employ data derived from phone conversations with prospects and customers. Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches.

Analytics 52

Analytics Sales Customer Service Scripts 52

Myra Golden Media

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Another way to optimize agent performance is by providing them with the right tools and technology.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

Tethr

SEPTEMBER 17, 2021

And often, that first step looks like buying a conversation analytics tool or platform to help measure effort through unstructured data. Today, we’re going to spend some time talking about common mistakes we see people make when looking to invest in a conversation analytics solution. You can’t cut corners.

Analytics 77

Analytics Customer effort Coaching Education 77

JustCall

APRIL 28, 2022

That’s the core idea of conversation analytics. In this guide, we’ll cover what is conversation analytics, how to choose the right conversation analytics tool and other related details. What is Conversation Analytics? How Does Conversation Analytics Work? How Does Conversation Analytics Work?

Analytics 52

Analytics Sales voip Call Center 52

JustCall

APRIL 28, 2022

That’s the core idea of conversation analytics. In this guide, we’ll cover what is conversation analytics, how to choose the right conversation analytics tool and other related details. What is Conversation Analytics? How Does Conversation Analytics Work? How Does Conversation Analytics Work?

Analytics 52

Analytics Sales voip Call Center 52

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

The GLOBO Blog

JUNE 22, 2017

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.

Average Handle Time 75

Average Handle Time Government Healthcare Contact Center 75

Monet Software

OCTOBER 4, 2018

Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. That is another advantage analytics provides.

Analytics 54

Analytics Government Upselling Contact Center 54

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! All Week Demos at Booth #213. Tuesday, June 25 2:15 – 4:45 p.m Master-class Level Workshop. Meet the Customer.

Wireless 140

Wireless Analytics Education Enterprise 140

TeamSupport

DECEMBER 20, 2023

Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

Monet Software

SEPTEMBER 30, 2018

Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. That is another advantage analytics provides.

Analytics 48

Analytics Government Upselling Contact Center 48

Stratifyd

JULY 9, 2019

. — July 9, 2019 — Stratifyd announced today that is has been selected to present its AI-powered analytics platform at FinovateFall 2019 , the world’s most influential fintech conference which showcases the most successful and innovative banking and financial technology. About Stratifyd. To learn more visit www.stratifyd.com.

Analytics 40

Analytics Banking Enterprise Customer retention 40

NobelBiz

DECEMBER 19, 2023

In this article, we’ll explore how technology can be a game-changer in managing call escalations, ensuring swift and satisfactory resolutions. One of the key benefits of technology in escalation management is the ability to provide faster response times. Key Technological Tools and Solutions What are these magical tools?

Call Center 105

Call Center Management Wait times Contact Center 105

Monet Software

APRIL 9, 2018

According to the new report Global Speech Analytics Market , published by KBV research, the international market size for speech analytics technology is expected to reach $2.5 But time is money in business, and with speech analytics this vital information can be accessed far more quickly, and is more detailed as well.

Analytics 48

Analytics Marketing Contact Center Customer retention 48

Hodusoft

FEBRUARY 4, 2024

This summit promises to be a hub of knowledge sharing, networking, and exploring the latest technologies that can take CX to new heights. HoduSoft’s participation in the summit showcases its dedication to innovation and staying ahead of technological advancements in the communication sector. Ask for a Free demo!

Contact center software 52

Contact center software Contact Center CRM Analytics 52

Call Journey

OCTOBER 20, 2018

Leading conversation analytics provider demonstrated how to effectively mine insights, emotion, and sentiment from every call to supercharge business performance. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today. Join the conversation on social media at #CX18.

Analytics 40

Analytics Engineering contact center solutions Employee engagement 40

Comm100

OCTOBER 30, 2020

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Schedule a demo or consultation call. Find out for yourself. ROI Calculator.

Chatbots 59

Chatbots Technology CRM industry standards 59

Lumoa

APRIL 28, 2024

Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Schedule a demo or consultation call. Find out for yourself. ROI Calculator.

Chatbots 52

Chatbots Technology CRM industry standards 52

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration.

Chatbots 95

Chatbots APIs Self service Contact Center 95

Hodusoft

FEBRUARY 29, 2024

MSPs must ensure that their call center is equipped with the right type of technology tools. Keeping up with the latest technologies and troubleshooting a wide range of problems can be demanding. Continuous training is essential due to the ever-evolving nature of technology. That’s quite shocking. He couldn’t be more right.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Upstream Works

SEPTEMBER 5, 2019

Finally, true omnichannel means having the flexibility to easily add new channels as technology and customer demand evolve, along with consistent management and reports for more effective agent and customer engagement. Contextual Data, Integrations & Analytics.

Contact Center 60

Contact Center Technology Contact center software Self service 60

Tethr

JUNE 27, 2018

Today, AI-based technologies allow companies to finally bridge this gap and stop sacrificing compliance for cost. AI-POWERED SPEECH ANALYTICS is the break-through that compliance leaders have been looking for. Learn more about Tethr’s Compliance Solution , or request a demo.

Analytics 48

Analytics Enterprise Banking Technology 48

Vistio

FEBRUARY 5, 2024

One remarkable feature of ServiceSim is its generative AI technology. This technology ensures that agents receive real-world scenarios and learn to adapt their communication styles accordingly. It provides real-time performance analytics, coaching modules, and personalized action plans.

Call Center 52

Call Center Healthcare Government Coaching 52

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. PSTN operates on circuit-switched technology, where dedicated physical circuits are established between callers to facilitate communication. Schedule an Airdial Demo today!

voip 59

voip Telecommunications Wireless CRM 59

Hodusoft

JANUARY 3, 2024

So, let’s dive right in and know more about the technology in detail. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions. If you are looking for reliable and cost-effective CCaaS solutions, contact us today to get a free demo.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

TeamSupport

APRIL 11, 2024

Integration Capabilities and Collaboration Tools With the ever-evolving world of technology, companies need to keep up with software to manage customer expectations. These detailed analytics identify areas for improvement and provide information for companies to make data-driven decisions. Book a demo with us today.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Education Best practices Customer retention 113

OctopusTech

MARCH 3, 2024

Developing a custom website or web application in-house requires significant investment in a skilled technology team, infrastructure, and overhead expenses. Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product.

outsourcing 62

outsourcing Technical Support Government Metrics 62

SmartAction

MARCH 7, 2023

NLUs are already adding value, but advances in the technology will greatly enhance its delivery of a more human-like conversational experience. Conversational AI is the key to augmenting existing technology with a company’s IP. Many consumers are already familiar with products that provide text-to-speech and human voice.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Tethr

NOVEMBER 1, 2018

Over the past few years as AI-based speech-to-text transcription has become more accurate, more and more businesses that have enormous amounts of phone interactions with their customer base have sought out a way to use this technology to make sense of the millions of minutes of phone calls they’re recording.

Analytics 48

Analytics Self service Inbound sales Customer effort 48