Customer Centric Support

SEPTEMBER 28, 2017

It was clear in the demo hall that vendor technology has come a long way in this area. The post Top Tips From ICMI Contact Center Demo appeared first on Customer Centric Support. It will save all of us time and allow us to focus on more important activities. This will in turn enable us to provide more personalized support.

Contact Center 92

Contact Center Customer centricity Employee engagement Analytics 92

Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important. Let’s dive deeper into technological tools and solutions for enhancing personalization.

Banking 52

Banking Personalization Technology call center software 52

TechSee

MARCH 1, 2021

And like most things today, the best way to achieve this is through technology. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.

Sales 124

Sales Technology Customer Service Chatbots 124

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. What’s next for MiaRec in terms of GenAI innovation?

Analytics 83

Analytics Contact Center Technology Sales 83

Playvox

JULY 18, 2022

One of the best resources you can provide for your contact center agents is intelligent contact center technology. What Is Intelligent Contact Center Technology? The reality is much of their job will be spent doing this without the services intelligent contact center technology provides. Ask for a demo !

Contact Center 73

Contact Center Technology Employee engagement Cloud contact 73

NobelBiz

FEBRUARY 9, 2023

But you know, let’s be honest, we’re developing technology. Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people. Because you know, this technology doesn’t always work, it breaks. Are you kidding?

Technology 52

Technology Contact Center Call Center Sales 52

Strategic Contact

NOVEMBER 2, 2016

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. My sessions on technology selection and implementation. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. Read More »

Gamification 48

Gamification Contact Center Technology 48

Edify

MARCH 30, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. We welcome the opportunity to answer these questions, dig deeper, and help organizations elevate their customer support to be what customers deserve -- which is exactly what this series aims to do!

Technology 97

Technology Customer Support Contact center software Cloud contact 97

Avaya

APRIL 27, 2017

I might not meet up with Mickey from Disney, but I may get together with Alex from Norwegian Cruise Lines, an Avaya customer , and many others who are going to have a wild ride at our cool contact center demos. At our demos, we believe customer service professionals will be as excited as kids visiting Goofy.

Contact Center 54

Contact Center Journey mapping Education Customer Experience 54

Balto

JUNE 10, 2022

This time, we’re discussing semantic technology. Semantic technology assigns meaning to data that would otherwise have none. But solutions that offer nothing more than automation are likely hiding their inefficient semantic technology. Enhance Communication with Better Semantic Technology. Get a Demo.

Contact Center 52

Contact Center Technology contact center solutions Enterprise 52

The GLOBO Blog

JUNE 22, 2017

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.

Average Handle Time 75

Average Handle Time Government Healthcare Contact Center 75

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue.

Banking 52

Banking Accountability Customer Service Sales 52

Taylor Reach Group

FEBRUARY 26, 2019

The process of implementing any new technology in your Contact Center can often be daunting. What is the best process for establishing which technologies are best aligned with your organizational goals and needs? You have determined you wish to source new technology, now what? What will this technology allow us to do?

Best practices 85

Best practices Contact Center Technology Consulting 85

TechSee

JUNE 1, 2023

Their virtual assist technologies are often acknowledged by customers. We wanted to learn more about how visual assistance technology improves the Cochlear recipient support experience. Virtual support technologies On a practical level, how does virtual support technologies improve these calls?

Technology 207

Technology Customer Service Customer Support Contact Center 207

TechSee

MARCH 21, 2024

Fiber optic technology has emerged as a leading solution, offering unparalleled speed and reliability. Additionally, this inefficiency hampers providers’ ability to quickly recoup their investment in the expansive fiber infrastructure, delaying the realization of the full economic benefits of this advanced technology.

Self service 124

Self service APIs Upselling Contact Center 124

TeamSupport

APRIL 12, 2024

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Take a product tour or book a demo with us today.

Self service 52

Self service Customer Support Technology Metrics 52

Comm100

OCTOBER 30, 2020

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Schedule a demo or consultation call. Find out for yourself. ROI Calculator.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Schedule a demo or consultation call. Find out for yourself. ROI Calculator.

Chatbots 52

Chatbots Technology CRM industry standards 52

TechSee

APRIL 8, 2022

There are revolutionary advancements being made in this industry every day which is really quite exciting, but also means we have to keep up with the technology and make it as simple as possible for at-home use and support. For more information contact us today, or request a live demo: Request A Demo.

outsourcing 109

outsourcing Self service Technology Customer Experience 109

Integrity Solutions

MAY 2, 2019

With general sessions, idea exchange panels, demos and leadership discussions, there was plenty to learn and discover about how sales leaders are prioritizing their goals and activities for their teams, and where to focus for continued success in a rapidly changing marketplace. 3 Takeaways from the AA-ISP 2019 Leadership Summit.

Sales 76

Sales Technology Coaching Scripts 76

AWS Machine Learning

APRIL 11, 2024

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies. NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI.

Entertainment 92

Entertainment Marketing Best practices Technology 92

Maru Group

AUGUST 8, 2022

By Maru Entertainment & Technology | August 8, 2022. The older demo are also least likely to be interested in cloud gaming after being exposed to what it is, although gaming companies shouldn’t discount the 15% who are very interested in it. That cloud gaming is poised for growth is hard to dispute.

Entertainment 14

Entertainment Surveys Marketing Technology 14

Creative Virtual

NOVEMBER 28, 2019

Creative Virtual was excited to be invited back to participate again by our partner Continuous Technologies International Ltd (CTINT) in the Symposium held on 31 October and to attend the Gala the following evening. Contact centres need to be prepared for the impact of new technologies on their operations, structure and work load.

Virtual Agent 52

Virtual Agent Technology Average Handle Time Chatbots 52

Creative Virtual

OCTOBER 22, 2019

Technology is changing many aspects of our lives, and customer experience is no exception. The CXtech Conference and Showcase , returning to London for a second year, will explore the technologies changing today’s customer experience (CX) landscape, from design to delivery to analysis. By Mandy Reed, Global Head of Marketing.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

TechSee

APRIL 9, 2024

Visual assistance technology emerges as the most effective way to bridge this gap, offering a clear, visual understanding between customers and service personnel. To see these results in action and discover what visual engagement can do for your organization, book a demo today.

Technical Support 124

Technical Support Metrics Technology Customer Service 124

Customer Service Life

MAY 15, 2017

At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. I sometimes joke that we’re the folks that sit in on all of the sales demos so you don’t have to.

Technology 74

Technology Customer Service Contact Center CRM 74

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. These technologies are often confused, as both Conversational AI and text-based Generative AI can automate natural language interactions.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Upstream Works

SEPTEMBER 5, 2019

Finally, true omnichannel means having the flexibility to easily add new channels as technology and customer demand evolve, along with consistent management and reports for more effective agent and customer engagement. Contact us for a personalized demo and see how we can help you meet your customer experience management goals.

Contact Center 60

Contact Center Technology Contact center software Self service 60

Creative Virtual

OCTOBER 25, 2018

It’s impossible to talk about customer experience without also talking about technology. All of those goals involve not only implementing, but also integrating the right customer experience (CX) technologies. The post Integrating the Right Customer Experience Technologies appeared first on Creative Virtual.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

TeamSupport

DECEMBER 20, 2023

Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support. Want to make this year the best one yet?

Customer Support 108

Customer Support Feedback Chatbots CRM 108

Hodusoft

FEBRUARY 4, 2024

This summit promises to be a hub of knowledge sharing, networking, and exploring the latest technologies that can take CX to new heights. HoduSoft’s participation in the summit showcases its dedication to innovation and staying ahead of technological advancements in the communication sector. Ask for a Free demo!

Contact center software 52

Contact center software Contact Center CRM Analytics 52

AWS Machine Learning

NOVEMBER 7, 2023

Today, we are excited to unveil three generative AI demos, licensed under MIT-0 license : Amazon Kendra with foundational LLM – Utilizes the deep search capabilities of Amazon Kendra combined with the expansive knowledge of LLMs. Having the right setup in place is the first step towards a seamless deployment of the demos.

Enterprise 100

Enterprise APIs Engineering Accountability 100

Cincom

FEBRUARY 15, 2021

Join Cincom® and Covenant Technology Partners for this Lunchtime “Food for Thought” Demo on February 18. and Covenant Technology Partners empower our customers to do more with innovative automation of key processes in the buyers’ journey. Who should attend the demo: Microsoft Dynamics Users in the Manufacturing Industry.

Sales 98

Sales Finance Upselling SaaS 98

NobelBiz

APRIL 8, 2024

This accolade is a testament to our relentless pursuit of excellence and our unwavering commitment to innovating the customer service technology landscape. For more information or to schedule a demo, please contact our team. Let’s redefine the future of customer engagement together.

industry standards 52

industry standards Contact Center CRM Call Center 52

Hodusoft

APRIL 1, 2024

As businesses continue to prioritize customer experience, HoduSoft stands poised to lead the charge with its revolutionary communication technologies. Get a free demo of HoduCC today! Ask for a Free demo! Transform your customer interactions.

call center software 52

call center software Contact center software Customer centricity Call Center 52

TeamSupport

APRIL 11, 2024

Integration Capabilities and Collaboration Tools With the ever-evolving world of technology, companies need to keep up with software to manage customer expectations. The manufacturing industry is a dynamic, multifaceted sector that has evolved to embrace new technologies and practices to meet growing demands.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

bold360 Blog

MARCH 26, 2019

Technologies that make an experience like this possible thrive because they make our lives easier, and they’re improving the customer experience. But these technologies are also reducing company costs. . We get hung up in the demos, but forget that a lot of demos are just a veneer. Then we want to be done.

Technology 40

Technology Customer Experience Banking Chatbots 40