Clarabridge

FEBRUARY 5, 2019

Events bookmark our perception of time and give us a shared cultural experience. Specific events also help keep certain businesses afloat. but by the events for which those items were purchased. Some events take place on specific days, some span weeks or months, and each comes with its own traditions and customs.

Feedback 40

Feedback Sales Marketing Customer Experience 40

Customer Interactions

JANUARY 23, 2014

Big Data is a big business. Companies everywhere are tapping into Big Data to transform themselves. Still, for all its notoriety, Big Data is hard to pin down. Ask 10 different experts what Big Data is and you’ll get 10 different answers.

Big data 32

Big data Analytics Management Marketing 32

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Using a robust method to accurately model distribution over extreme events is crucial for better overall performance.

Calibration 74

Calibration Engineering Big data Automotive 74

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Jon Arnold

NOVEMBER 2, 2020

Grateful to be busy, but with so many virtual events to follow, it didn’t leave much time for writing. 19 Webinar Preview: What Contact Centers Really Need - Big Analytics, not Big Data , JAA blog, Oct. I thought September was busy, but October was even busier. UC Today, Oct. TechTarget, Oct.

voip 59

voip Big data Analytics Contact Center 59

AWS Machine Learning

SEPTEMBER 9, 2022

Affinities are computed either implicitly from the user’s behavioral data or explicitly from topics of interest (such as pop music, baseball, or politics) as provided in their user profiles. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform.

Personalization 73

Personalization APIs Engineering Metrics 73

Natalie Petouhof

AUGUST 15, 2022

Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. These systems should capture data from any and every customer touchpoint — website, digital channel, social platform, contact center or IoT device. And it’s a critical step toward showing empathy in customer experiences.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

Natalie Petouhof

JUNE 4, 2015

Tweet Herman Wimmer, Co-President kicks off the event. Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. This dilemma hampers the creation of efficient models that use data to generate business-relevant insights.

Metrics 94

Metrics Analytics APIs Big data 94

JivoChat

FEBRUARY 13, 2022

Artificial intelligence has been often used to help improve marketing results, for example, through web analytics tools. It’s implemented, for example, to collect and analyze data, enabling us to make data-driven decisions and to build customer profiles. . Have you ever heard of AI marketing? Increase ROI.

Marketing 52

Marketing Big data Analytics CRM 52

AWS Machine Learning

FEBRUARY 13, 2024

For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. Audit trail for compliance – Administrators can monitor feature usage by all accounts centrally using CloudTrail event logs. Audit logs provide centralized visibility into feature usage.

Accountability 108

Accountability Government Engineering Scripts 108

CSM Magazine

MARCH 19, 2021

“Partnering with IRI makes tremendous sense as we share a common belief in the strategic application of big data, particularly zero-party data, to drive new opportunities for our clients and new value for their most important consumers. ” About the IRI Partner Ecosystem.

Big data 52

Big data B2B Analytics Customer centricity 52

CSM Magazine

MARCH 31, 2020

Now, we’ve gone one step further, exploring the potential of AI to maintain ‘business as usual’ when unexpected events happen. We are offering bots already pre-trained to answer the most frequently asked questions. We can also specially configure CoronaBot to address any company’s unique set of disaster scenarios.”.

Automotive 59

Automotive Transportation Big data Analytics 59

Call Journey

MARCH 26, 2020

As a solution, organizations continue to turn to AI, machine learning, NLP and ultimately the production of big data to monitor and analyze performance. He said, “Through Conversation Analytics, organizations are able to instantly analyze all business conversations occurring between agents and customers.

Analytics 52

Analytics Employee engagement Contact Center Scripts 52

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. Is it possible to achieve churn reduction?

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Natalie Petouhof

MAY 11, 2016

To learn more, apply here: https://www.constellationr.com/events/supernova/2016. sensors, smart ‘things’, device to purchase, artificial intelligence). • Data to Decisions – Using data to make informed business decisions. Nominate yourself or someone you know before August 8, 2016. About the SuperNova Awards.

Big data 40

Big data CRM Analytics Enterprise 40

Totango

SEPTEMBER 1, 2022

In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics. Today’s competitive SaaS company needs a digital, data-driven, AI-powered approach to QBRs for SaaS. Reimagining the SaaS QBR .

SaaS 97

SaaS Journey mapping Upselling Best practices 97

Real Blue Sky

NOVEMBER 16, 2022

Their Early Warning System analyzes over one million events each week to make predictions on car parts that will need to be changed or repaired. Another example is Metlife, which uses AI-enabled voice analytics to help agents better understand callers’ moods. Use predictive data for marketing. Anticipate customers’ needs.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

Their Early Warning System analyzes over one million events each week to make predictions on car parts that will need to be changed or repaired. Another example is Metlife, which uses AI-enabled voice analytics to help agents better understand callers’ moods. Use predictive data for marketing. Anticipate customers’ needs.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

Their Early Warning System analyzes over one million events each week to make predictions on car parts that will need to be changed or repaired. Another example is Metlife, which uses AI-enabled voice analytics to help agents better understand callers’ moods. Use predictive data for marketing. Anticipate customers’ needs.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

CSM Magazine

FEBRUARY 22, 2022

Loggly (logs search and analytics software). Loggly is a cloud-based log management & analysis service that helps companies extract value & insights from machine-generated big data logs. This feature makes it one of the best customer experience tools for IT companies. Salesforce is one of the most popular CRM solutions.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

AWS Machine Learning

MAY 3, 2023

The managed cluster, instances, and containers report metrics to Amazon CloudWatch , including usage of GPU, CPU, memory, GPU memory, disk metrics, and event logging. Worse yet, memory could become an issue, resulting in either poor performance or out of memory events causing the entire job to fail.

Engineering 71

Engineering Metrics APIs Big data 71

The Northridge Group

SEPTEMBER 27, 2017

Artificial Intelligence includes a wide range of capabilities such as Natural Language Processing (NLP), Machine Learning and Predictive Analytics that are crucial elements to gathering and utilizing data in the contact center.

Contact Center 124

Contact Center Calibration Analytics Chatbots 124

Natalie Petouhof

SEPTEMBER 21, 2016

Static Analytics – which drives the use of real-time, big-data analytics. Phase 2 is can be using Predictive Analytics which means designing predictive algorithms to transform decisions into proactive instead of reactive decisions and improving products and processes.

Big data 40

Big data CRM Construction Analytics 40

VocalCom

JULY 30, 2018

In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. Conduct focus groups and events. In addition, you may hold events at retail locations or participate in trade shows for further engagement.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

CustomerSuccessBox

JUNE 20, 2022

To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Customer Success teams are deploying data scientists to unravel the rationale behind customer churn, but ROI is taking longer than expected.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

CSM Magazine

JULY 16, 2020

Meanwhile, scaling today’s virtual AI solutions is easy, enabling managers to adapt to unexpected events and emergencies as they happen such as the Covid-19 pandemic. Product and marketing – deliver customers an exceptional experience with AI tools that are welcoming, efficient and secure.

Automotive 59

Automotive Transportation Enterprise Upselling 59

JivoChat

FEBRUARY 16, 2022

AI marketing is based on artificial intelligence that uses machine learning and collects big data to help you achieve your goals by making data-driven decisions. There are AI marketing tools of different types focused on SEO, analytics, copywriting, email marketing, and ecommerce, for example. Content analytics.

Marketing 52

Marketing Advertising Analytics Benchmark 52

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Back Office Centers

SEPTEMBER 30, 2022

The growth of today’s enterprises depends on data. Thus, data mining is a topic that is expanding and is frequently the foundation for big data and data analytics. This is why small and large corporations hire outside companies to handle their data processing needs. Marketing Campaigns.

outsourcing 40

outsourcing Enterprise Big data Marketing 40

Natalie Petouhof

JANUARY 24, 2016

Analytics Innovation. Analytics for the Holidays. Event Marketing Strategies and Nationwide. Trending: Raising the Bar on Cross-Channel Social Media Coverage for Events. Most Innovative Analytics Platform. Brandwatch Analytics. Citizens Big Data Platform. Case Study Categories. Lila & Eve.

Marketing 40

Marketing Analytics Big data Engineering 40

Verint

FEBRUARY 9, 2018

Reacting after the fact to an unforeseen security event used to be the only option for bank officials. The trend toward a proactive approach allows security teams to identify an event before it occurs or assess and respond more quickly to one that has already begun.

Banking 25

Banking Big data Analytics Technology 25

Verint

JANUARY 10, 2018

Because of the numerous security-related events that occurred, we saw an overall trend of end users moving from simply reacting to proactively trying to identify the potential areas where threats are prevalent—addressing the issues before they become major problems.

Big data 35

Big data Analytics Management 35

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. ANALYTICS RECEIVES AN ENCORE.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Totango

DECEMBER 16, 2020

Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence. AI works by spotting trends in large amounts of data which would be invisible to the naked eye when viewed manually. Incorporate AI for Smarter Success Solutions.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71