CallSource Insights

NOVEMBER 15, 2018

How to setup some of the most common Google Analytics filters and how you can use them to customize your own view filters and organize your traffic for marketing success. Setting up Google Analytics is simple: you add the script to the right place on your website and you are good to go. Error checking for analytics. The Account.

Analytics 70

Analytics Accountability Marketing Personalization 70

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Now, it’s about being one step ahead.

Customer Service 84

Customer Service Chatbots APIs Government 84

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. We then present the solution architecture, highlight its main components, and describe the customer journey from interacting with Amazon Lex to escalation to an agent.

Cloud contact 71

Cloud contact Self service Contact Center Virtual Agent 71

AWS Machine Learning

OCTOBER 19, 2022

R is a popular analytic programming language used by data scientists and analysts to perform data processing, conduct statistical analyses, create data visualizations, and build machine learning (ML) models. Amazon EC2 enables you to scale up or down to handle changes in data size and the necessary compute capacity to run your analytics.

Analytics 85

Analytics APIs Scripts Government 85

Nicereply

AUGUST 24, 2021

Currently, WhatsApp offers two business messaging solutions – WhatsApp Business App and WhatsApp Business API. Meanwhile, WhatsApp Business API is the service’s dedicated app for medium and large businesses. WhatsApp Business API. Chat analytics to identify trends. Labels to organize contacts. Automated messages.

Customer Service 59

Customer Service APIs Airlines Chatbots 59

OctopusTech

JUNE 24, 2021

It’s being used by more than 425,000 websites presently. Instant integrations as well as APIs. Web dashboard with user analytics. Analytics as well as CSAT ratings. Real-time user analytics as well as tracking. More than 250 instant integrations and APIs. Easy to set up and use. Chat widget customization.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

ProProfs Blog

NOVEMBER 15, 2021

In this blog, we will discuss the top 10 Typeform alternatives, along with their features and pricing, so you can compare and make a practical decision. Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. Advanced reporting and analytics.

Surveys 148

Surveys Analytics Enterprise Feedback 148

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip APIs CRM Enterprise 52

Hodusoft

MAY 10, 2024

Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations. Personalized Customer Experiences Virtual call center platforms often include features like advanced analytics, customer segmentation, and personalized scripting tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

DECEMBER 16, 2022

Gartner predicts that by 2024, 60 percent of the data used for the development of ML and analytics solutions will be synthetically generated and that the use of synthetic data will continue to increase substantially. This blog post explores tabular synthetic data generation. About the Author.

Enterprise 75

Enterprise APIs Analytics Accountability 75

AWS Machine Learning

JULY 24, 2023

This blog post was co-authored, and includes an introduction, by Zilong Bai, senior natural language processing engineer at Patsnap. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. gpt2 and predictor.py

APIs 70

APIs Engineering Construction Benchmark 70

AWS Machine Learning

JULY 29, 2022

Because the solution creates a SAML API, you can use any IdP supporting SAML assertions to create this architecture. Each application is configured with the Amazon API Gateway endpoint URL as its SAML backend. The following diagram presents the end-to-end sign-in flow for an AWS SSO user. Custom SAML 2.0

Management 77

Management APIs Accountability Construction 77

ProProfs Blog

NOVEMBER 26, 2021

So if you are looking for your ideal alternative, this blog will offer all the help. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. This powerful tool arms you with all the essential insights via presentation-ready reports and intelligent analytics.

Surveys 78

Surveys Enterprise Analytics APIs 78

Aspect

JULY 15, 2020

To understand what’s happening with agents both in the office and when working from home, contact center managers need a tool that consolidates performance information from many sources and presents it in a form that is most relevant to each contact center employee.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc.

voip 52

voip CRM Enterprise Call Center 52

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Hodusoft

MAY 17, 2024

This blog post covers everything from what is Computer Telephony Integration (CTI for short), history and evolution of CTI, how CTI works, benefits of CTI, types of CTI, features of CTI, and how to handpick the right CTI. An In-Depth Guide Does the term “Computer Telephony Integration” ring a bell? percent from USD 2071.7 million by 2028.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

NobelBiz

APRIL 16, 2024

By leveraging automation and data analytics, businesses can gather valuable insights into customer behavior, preferences, and past interactions across multiple touchpoints. Granular Insights and Analytics Omnichannel engagement provides businesses with invaluable insights into customer behavior and preferences through granular data analytics.

Contact Center 52

Contact Center CRM Call Center Best practices 52

AWS Machine Learning

JUNE 13, 2023

API implementations, so we can eventually provide customized search pages to our employees to improve their experience. Analytics (monitoring usage trends) – An enterprise search system is only valuable if a lot of people are using it. In addition to Experience Builder, Amazon Kendra also supports Python and React.js

Chatbots 82

Chatbots Engineering Enterprise APIs 82

Natalie Petouhof

NOVEMBER 2, 2016

The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. Social / digital monitoring / listening and engagement solutions include listening, monitoring, analytics and intelligence, and engagement capabilities. Data management, data acquisition, export, archiving and API integration.

APIs 84

APIs Advertising Analytics CRM 84

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Reports and analytics. Integrated CRM. 7 Types Of Customer Support Software. Live chat software.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

APRIL 20, 2023

However, owing to the following, its users have started looking for better alternatives: Technical glitches Bugs Constant installation and reinstallation This is why, in this blog, we will explore the top 8 CloudCall competitors for 2023, and talk about how to choose a VoIP provider in detail to help you make an informed decision for your business.

voip 52

voip CRM call center software Interactive Voice Response 52

JivoChat

MAY 8, 2023

Having your own website gives you more freedom and flexibility since you can choose the layout, add your brand’s visual identity to every detail, create multiple sections, and beyond the selling section, have other sections like a blog, an about us page, a FAQ (frequently asked questions), and much more.

Analytics 75

Analytics Sales Marketing B2B 75

JustCall

JANUARY 14, 2021

A major perk of this new update is that managers can supervise and monitor agents without having to be physically present. The newly revamped Team Members' section comes loaded with features like role-based permissions, bulk-invite team members, and a detailed view of the Team Member Analytics. Developers API Update- Users API Module.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

Jon Arnold

OCTOBER 28, 2019

My perspectives are shared in various forums, including posts directly here on my blog. For this blog post, I’ll look at some approaches cloud providers are taking to have success in a crowded market where it’s hard to differentiate. The sky is the limit here, and that’s what makes the innovation focus so promising.

Healthcare 40

Healthcare voip APIs Scripts 40

aircall

MAY 11, 2018

How do you use the analytics dashboard ? I use analytics to track our missed call percentages. How do you use analytics in your workflow? I use analytics to double-check that everything is integrating properly. We push data from our API into Periscope, and what happens then? Anything else? Mandatory tagging.

Technical Support 88

Technical Support Analytics APIs Engineering 88

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. Example components of the standardized tooling include a data ingestion API, security scanning tools, the CI/CD pipeline built and maintained by another team within athenahealth, and a common serving platform built and maintained by the MLOps team.

Engineering 80

Engineering Healthcare APIs Scripts 80

Expivia

JANUARY 4, 2022

It’s also a present best practice. Cloud-based contact centers integrate well, thanks to Application Programming Interfaces ( APIs ). APIs are software that bridge the gaps between two disparate applications. Let’s say you want to add speech analytics to your call center. Well, perhaps the current method isn’t broken.

Contact Center 52

Contact Center Call Center APIs outsourcing 52

JivoChat

MAY 3, 2023

The ecommerce industry has grown significantly in the last few years and presents an opportunity for companies that already have physical stores to expand their market, and entrepreneurs to start their businesses selling products worldwide. You will find thousands of different online stores, and multiple business models as well.

Analytics 75

Analytics B2B Sales Marketing 75

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. This blog post shares more about how generative AI solutions from Amazon Ads help brands create more visually rich consumer experiences.

Advertising 107

Advertising APIs Engineering Benchmark 107

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. We’ve managed to do so successfully but it always presents a real challenge. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success.

B2C 0

B2C SaaS Accountability B2B 0

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for an alternative that offers APIs to integrate it with other tools you use. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Pros Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

OctopusTech

SEPTEMBER 1, 2023

When you continuously watch the latest industry trends, monitor your website analytics report, and analyze feedback from customers, then you will realize that website redesign is not just a want but a need to achieve your company’s goals. What are the Reasons for a Website Redesign?

Engineering 62

Engineering Abandon rate APIs Marketing 62

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 119

Education APIs Engineering Banking 119