airespring

MARCH 7, 2016

Though the advertising budgets of the industry giants may claim attention and brand awareness, you can’t buy reputation. In addition to their professional outreach, every year the members of the Telecom Association vote on the vendors that they choose as the best in the industry, in over 80 different categories.

Telecommunications 63

Telecommunications industry standards Advertising Enterprise 63

delighted

APRIL 27, 2021

The rise of the internet and new technologies meant that consumers had higher expectations for convenience. Marketers use multiple products and platforms to deliver ads to the right users, so we need to make sure our platform works with other external platforms and abides by industry standards.

Feedback 98

Feedback Surveys Management Advertising 98

AWS Machine Learning

NOVEMBER 7, 2023

Foundation Models Pharma Ad Generator – A specialized application tailored for the pharmaceutical industry. Harnessing the generative capabilities of foundational models, this tool creates convincing and compliant pharmaceutical advertisements, ensuring content adheres to industry standards and regulations.

Enterprise 92

Enterprise APIs Engineering Accountability 92

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

OctopusTech

AUGUST 14, 2023

Due to changing technologies and trends, this is the perfect amount of time a website feel competitive and fresh. It entirely depends on the technology you are using, the type of business, and the nature of your website. Does your website look outdated or designed on old technologies? Does your website take much time to load?

Engineering 62

Engineering Sales Advertising Technology 62

aircall

MARCH 5, 2021

Enables your customers to leverage new technologies. First, the right partnerships give companies access to technology and other resources that would be cost-prohibitive to attain on their own. And with the rise of affordable, convenient, and easily-accessible VoIP technology, they’ll naturally build more VoIP integrations as a result.

voip 62

voip SaaS Airlines Transportation 62

NobelBiz

NOVEMBER 23, 2020

And while this is certainly true, the CPFB points out that: Technologies such as email and text messaging allow consumers to exert greater control over the timing, frequency, and duration of communications with debt collectors, including by choosing when, where, and how much time to spend responding to a debt collector’s email or text message.

Contact Center 52

Contact Center Interactive Voice Response Multichannel Telecommunications 52

Fonolo

JULY 5, 2023

Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. These are typically generational trends caused by new technology or information about a product. Personal Experience Marketing and Advertising Word of Mouth and Social Cues 1.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

C Space

OCTOBER 1, 2018

Set against this background of vitriolic consumer sentiment, several companies – T-Mobile, USAA and First Direct, and Alaska Airlines – have managed to rise against their industry standards, earning consumer respect and a growing following. USAA and First Direct stand out for embracing the power of plain human connection.

Airlines 40

Airlines Wireless Advertising Telecommunications 40

Hodusoft

AUGUST 9, 2023

Businesses can use customized virtual numbers in advertisements or promotional materials to attract specific target audiences and improve the effectiveness of marketing campaigns. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Compare your score to industry standards (by region, country, industry).

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Balto

AUGUST 3, 2022

The most represented industries in our survey were Financial Services (13.3%), Technology (11.1%), and Manufacturing (10.5%). The least represented industries were Home Improvement and BPOs with less than 1% of respondents each, as well as Collections, Utilities, and Logistics with 1.1% of respondents each.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Compare your score to industry standards (by region, country, industry).

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

AWS Machine Learning

NOVEMBER 22, 2023

Talk with AWS experts in 14 different industries and explore industry-specific generative AI use cases, including demos from advertising and marketing, aerospace and satellite, manufacturing, and more. Since 2013 he has helped AWS customers adopt AI/ML technology as a Solutions Architect.

Engineering 108

Engineering Best practices APIs Government 108

AWS Machine Learning

MARCH 14, 2024

Generative AI with AWS The emergence of FMs is creating both opportunities and challenges for organizations looking to use these technologies. More and more customers are building their own FMs using SageMaker, including Stability AI, AI21 Labs, Hugging Face, Perplexity AI, Hippocratic AI, LG AI Research, and Technology Innovation Institute.

Best practices 102

Best practices Engineering Chatbots Enterprise 102

AWS Machine Learning

APRIL 17, 2023

Businesses are beginning to evaluate new cutting-edge applications of the technology in text, image, audio, and video generation that have the potential to revolutionize the services they provide and the ways they interact with customers. There is no industry standard for distillation, and many techniques are experimental.

Engineering 77

Engineering Benchmark Scripts industry standards 77