Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. This blog post is not about the technological transformation of the call center into the modern contact center.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. This blog post is not about the technological transformation of the call center into the modern contact center.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. This blog post is not about the technological transformation of the call center into the modern contact center.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

OctopusTech

AUGUST 14, 2023

Due to changing technologies and trends, this is the perfect amount of time a website feel competitive and fresh. It entirely depends on the technology you are using, the type of business, and the nature of your website. Does your website look outdated or designed on old technologies? Does your website take much time to load?

Engineering 62

Engineering Sales Advertising Technology 62

Balto

AUGUST 3, 2022

The most represented industries in our survey were Financial Services (13.3%), Technology (11.1%), and Manufacturing (10.5%). The least represented industries were Home Improvement and BPOs with less than 1% of respondents each, as well as Collections, Utilities, and Logistics with 1.1% of respondents each.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114