24-7 InTouch

DECEMBER 27, 2023

Innovation is a cornerstone of our approach at IntouchCX, so we proactively organize strategic sprints for our partners to address current challenges, drive progress, and experiment with emerging technologies. We use a unique approach to strategic sprints that fosters innovation, opening doors to new opportunities and untapped potential.

Engineering 52

Engineering Technology Customer Experience 52

CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system. For more information please visit www.bigchange.com.

Engineering 52

Engineering CRM Finance Accountability 52

CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “BigChange has given me this and more,” he continued.

Engineering 52

Engineering Management Finance CRM 52

CSM Magazine

DECEMBER 22, 2023

Advancement of Technology This year marked a breakthrough for the numerous technological trends that are guaranteed to be helpful to society. We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Engineering Education Healthcare 52

aircall

DECEMBER 27, 2021

Welcome to our series about the Aircall engineering journey. We’re hiring engineers in France, Spain, and the UK. ” So if you want to know what your life as an engineer at Aircall will look like from your very first day to the end of your first year, we created this series for you. See our current openings. .

Engineering 62

Engineering Technology Management 62

Cisco - Contact Center

MAY 2, 2023

International Girls in ICT Day is a global movement encouraging girls and young women to pursue science, technology, engineering, art and math (STEAM) education and careers. Cisco hosts events… Read more on Cisco Blogs

Technology 82

Technology Engineering Education 82

AWS Machine Learning

MAY 5, 2023

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. Users may have to manually filter out unsuitable image results when dealing with complex searches.

Engineering 101

Engineering APIs Scripts Enterprise 101

ShepHyken

APRIL 23, 2024

In the customer service world, we could consider this to be ongoing training that keeps your employees sharp with the latest tools and technology to help provide the best possible support and experience. Product improvements, new technology, new processes, and more can give your customers a fresh experience. Your business is the same.

Customer Experience 181

Customer Experience Advertising Feedback Engineering 181

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

ShepHyken

OCTOBER 11, 2019

While I was writing my book, two design students and a software engineer were starting a company called Airbnb. The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 242

Technology Customer Experience Personalization Engineering 242

AWS Machine Learning

FEBRUARY 20, 2024

By aiding transcribers in swiftly and precisely creating and identifying speakers, this technology addresses the traditionally time-consuming and error-prone nature of the task. For further insights into ZOO Digital’s services and technology, visit ZOO Digital’s official site.

Technology 97

Technology Scripts Engineering Entertainment 97

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. But it’s much more than enlisting engineers to call LLM APIs. Team: Beyond engineers, various roles contribute to the AI assistant’s creation.

Technology 77

Technology Customer Experience APIs Consulting 77

TechSee

JULY 8, 2020

Whether it’s an engineer overseeing a factory production line, an IT technician upgrading a server, or an electricity company worker servicing a meter, remote maintenance is critical when it comes to minimizing downtime. With the right combination of technologies, enterprises can now move toward a unified visual maintenance strategy.

Technology 109

Technology B2B Engineering Technical Support 109

Concentrix

JANUARY 5, 2024

We’ve compiled 10 of the top enterprise technology trends for 2024 to keep in mind for your upcoming digital experience initiatives.

Enterprise 62

Enterprise Technology Engineering Analytics 62

NICE inContact

MARCH 2, 2020

NICE inContact is a champion for diversity and inclusion in technology, and in honor of Women’s History Month and International Women’s Day on March 8th, we are showcasing some of the accomplished women in technology at NICE inContact.

Engineering 62

Engineering Technology Management Best practices 62

CCNG

OCTOBER 4, 2023

History though teaches us that technological advancements often pave the way for new job horizons. Remember when the steam engine meant farm owners no longer needed as many farmhands? And let’s not forget the conversational designers, the prompt engineers and the host of new integration teams needed to ‘feed the beast’ that is AI.

CCNG 195

CCNG Engineering Chatbots Education 195

TechSee

OCTOBER 2, 2018

The digital twin concept impacts a wide range of domains, from engineering to architecture to aerospace. Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects.

Technology 176

Technology Customer Support Technical Support Self service 176

ShepHyken

NOVEMBER 27, 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a company’s website and use the search bar to find information, the technology behind it can provide relevant and helpful results, making it easier to get the answers they need.

Customer Experience 240

Customer Experience Self service Chatbots Engineering 240

NICE inContact

MARCH 17, 2020

Today’s software engineers are far from stereotypes. In honor of Women’s History Month and International Women’s Day on March 8th, we are showcasing some of the accomplished women in technology at NICE inContact. Meet Meryl Sonon, Senior Engineering Manager in NICE inContact’s R&D organization.

Engineering 62

Engineering Management Technology Best practices 62

Anexa BPO

MARCH 24, 2023

This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition. That said, technology is only as good as the humans that implement it. The post Technology For the CX Win first appeared on Anexa BPO. What is their job?” “How

Technology 52

Technology Bilingual agents outsourcing Chatbots 52

Natalie Petouhof

AUGUST 31, 2022

Natalie Petouhoff also holds a PhD in material science and engineering and is a former aerospace engineer. She believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity. The post Use Technology and Empathy to Improve Customer Experience appeared first on Dr Natalie News.

Technology 52

Technology Customer Experience Engineering Consulting 52

CX Global Media

DECEMBER 13, 2017

There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Learning about the different chatbot technologies will help you to avoid making uninformed decision that lead to bad chatbot performance and poor customer experiences. Types of chatbot technology. You can rule AI.

Chatbots 153

Chatbots Technology Coaching Contact Center 153

C Space

OCTOBER 5, 2021

C Space appoints CTO, accelerates impact of insights through technology. C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. Technology has always been a critical enabler of our work and never more so than now.

Technology 98

Technology Engineering Consulting Consulting 98

Natalie Petouhof

AUGUST 31, 2022

Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now. The post Can Digital Technology Really Deliver More Human Empathy? Original Article on Literary Hub.

Technology 52

Technology Engineering Consulting Consulting 52

Waterfield Technologies

MAY 30, 2019

The post Breakthrough AI engine automates strategic planning! appeared first on Waterfield Technologies. Remember that old saying, the one about things that sound too good to be true? Sadly, the automated strategic planner simply doesn’t exist. With the pace of change and the […].

Engineering 40

Engineering Technology Contact Center 40

Aspect

MAY 2, 2018

It also has to be engineered to fit different purposes and contexts. Higher levels of functionality are enabled by layering on capabilities and technologies with a foundational knowledge architecture. However, some general principles for developing bots need to be considered, whether using knowledge engineering or not.

Engineering 76

Engineering Chatbots Scripts Sales 76

Momentum Telecom

JUNE 11, 2021

If you’re searching for ways to make a remote or hybrid work environment a success, there are four technologies that allow you to stop your search. A hybrid work environment needs high-quality, cloud-based communications and collaboration technology. The key is making remote workers feel like they haven’t left the office behind.

Technology 98

Technology Engineering Enterprise Analytics 98

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row. Award Info.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

pindrop

MAY 23, 2018

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. Additionally, social engineering is often added into a fraudster’s mix of techniques as a tactic to help them get around call center agent procedures.

Engineering 64

Engineering Call Center Banking Accountability 64

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Gamification Contact Center 122

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Technology – key to successful customer retention strategies.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 139

Call Center Technology outsourcing Self service 139

Vistio

AUGUST 29, 2022

Remember road trips before technology? And that has many contact center leaders dreaming of a future where technology can handle any customer issue. There’s no shortage of technology available to help contact centers get closer to self-service. Further reading: Don’t Add More Technology, Add the Right Technology.

Contact Center 52

Contact Center Technology Self service Construction 52

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. Why is machine learning important to Vodafone?

Telecommunications 105

Telecommunications Engineering Chatbots CRM 105

Cisco - Contact Center

MARCH 8, 2024

LinkedIn workforce data shows that women are still significantly underrepresented in the Science Technology Engineering Math (STEM). Despite making up almost half (49.3%) of total employment across… Read more on Cisco Blogs

Engineering 98

Engineering Technology 98

CSM Magazine

DECEMBER 2, 2021

Since deploying the BigChange job management platform, Trustee has also been able to deliver significant improvements in customer service by providing digital, real-time reporting from service engineers using mobile devices linked to live vehicle tracking. For more information please visit www.bigchange.com.

Technology 52

Technology Engineering CRM Enterprise 52

TechSee

OCTOBER 5, 2021

While it’s true that global crises are generally impossible to predict, what has become crystal clear is the importance of having technologies in place that allow industries – especially those that provide critical field services — to adapt to changing conditions, and to return to normal quickly after the crisis hits. Faster onboarding.

Engineering 207

Engineering Transportation Enterprise Technology 207