Totango

JULY 17, 2024

Three tricks we used to accomplish this include: Be RACI: Using a responsibility assignment matrix (aka a RACI—Responsible, Accountable, Consulted, Informed—matrix) has helped us to clearly define the roles and responsibilities between our CS and sales teams. At the same time, you can build out new opportunities to drive that value.

Sales 97

Sales Metrics Accountability Benchmark 97

AWS Machine Learning

JULY 25, 2024

The node recovery agent is a separate component that periodically checks the Prometheus metrics exposed by the node problem detector. Additionally, the node recovery agent will publish Amazon CloudWatch metrics for users to monitor and alert on these events. You can see the CloudWatch NeuronHasError_DMA_ERROR metric has the value 1.

Construction 102

Construction Metrics Scripts Engineering 102

Mindtouch

JANUARY 23, 2020

To that end, we worked hard this past year to help our customer base run audits to identify the MindTouch ROI and value metrics they care most about—data points not inherently baked into our product. This included metrics around cost savings, efficiency gains, and revenue generation. Want to see what you’re saving with MindTouch?

Metrics 62

Metrics B2C B2B Self service 62

GetFeedback

AUGUST 16, 2018

Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics. These three metrics correlate with customer loyalty and retention more strongly than support efficiency metrics. At face value, NPS is a pretty simple metric—one score per customer, one overall score.

Metrics 79

Metrics Customer Service Surveys Self service 79

AWS Machine Learning

SEPTEMBER 11, 2024

To reduce the time and energy required to tune a model, SageMaker automatic model tuning (AMT) runs multiple training jobs on a given dataset; it then uses the results to converge on a set of hyperparameter values to create the best performing model for a given metric.

Metrics 87

Metrics Best practices Enterprise Accountability 87

AWS Machine Learning

JANUARY 12, 2023

This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. However, this can mean processing customer data in the form of personally identifiable information (PII) in relation to activities such as purchases, returns, use of flexible payment options, and account management.

Engineering 119

Engineering APIs Accountability Metrics 119

AWS Machine Learning

JULY 8, 2024

TWCo data scientists and ML engineers took advantage of automation, detailed experiment tracking, integrated training, and deployment pipelines to help scale MLOps effectively. AWS CloudTrail – Monitors and records account activity across AWS infrastructure. This is just one of many ways AWS enables builders to deliver great solutions.

Engineering 103

Engineering Enterprise APIs Government 103

AWS Machine Learning

MARCH 21, 2023

In addition, they can view near real-time utilization metrics and create Amazon CloudWatch metrics to view and programmatically query SageMaker quotas. With Service Quotas, you can view the maximum number of resources, actions, or items in your AWS account or AWS Region. For instructions, refer to Secure Your AWS Account.

Best practices 84

Best practices Metrics Accountability Engineering 84

AWS Machine Learning

SEPTEMBER 11, 2024

It offers an AWS CloudFormation template for straightforward deployment in an AWS account. The template creates the essential resources like the Apache Flink application and Amazon SageMaker real-time endpoint in the customer account. Syed Furqhan is a Senior Software Engineer for AI and ML at AWS. anomalyScore":0.0,"detectionPeriodStartTime":"2024-08-29

Management 90

Management Metrics Construction Sales 90

Amity

MARCH 24, 2017

If you’re in business today with a recurring revenue model, of the biggest questions you must ask is “where are the gaps in my revenue engine?” Most companies have revenue engines that run on delicately intertwined gears of new logos, retention and upsell/cross-sell.

Accountability 56

Accountability Engineering Metrics Upselling 56

AWS Machine Learning

NOVEMBER 17, 2022

Their production segment is therefore an integral building block for delivering on their mission—with a clearly stated ambition to become world-leading on metrics such as safety, environmental footprint, quality, and production costs. Extendibility – It can deploy to new Regions and accounts. Overview of solution.

APIs 96

APIs Accountability Metrics Engineering 96

AWS Machine Learning

DECEMBER 19, 2023

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. Just like DevOps combines development and operations for software engineering, MLOps combines ML engineering and IT operations.

Analytics 118

Analytics Engineering Government Best practices 118

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 116

Engineering Accountability Construction APIs 116

Cincom

MAY 8, 2024

Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more. These Configure, Price, Quote engines can encode deeply technical manufacturing specifications required for specialized equipment.

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

MAY 9, 2024

By taking a proactive approach , the CoE provides ethical compliance but also builds trust, enhances accountability, and mitigates potential risks such as veracity, toxicity, data misuse, and intellectual property concerns. Setting KPIs and metrics is pivotal to gauge effectiveness.

Government 120

Government Best practices Benchmark Metrics 120

AWS Machine Learning

JANUARY 5, 2024

Wipro further accelerated their ML model journey by implementing Wipro’s code accelerators and snippets to expedite feature engineering, model training, model deployment, and pipeline creation. Query training results: This step calls the Lambda function to fetch the metrics of the completed training job from the earlier model training step.

Management 123

Management APIs Engineering Government 123

AWS Machine Learning

MAY 25, 2023

Infogain works with OCX Cognition as an integrated product team, providing human-centered software engineering services and expertise in software development, microservices, automation, Internet of Things (IoT), and artificial intelligence. OCX’s solutions are developed in collaboration with Infogain , an AWS Advanced Tier Partner.

Analytics 71

Analytics Engineering Accountability Enterprise 71

AWS Machine Learning

FEBRUARY 13, 2024

Before moving to full-scale production, BigBasket tried a pilot on SageMaker to evaluate performance, cost, and convenience metrics. Log model training metrics. About the Authors Santosh Waddi is a Principal Engineer at BigBasket, brings over a decade of expertise in solving AI challenges. Copy the final model to an S3 bucket.

Engineering 114

Engineering Gamification Scripts Big data 114

AWS Machine Learning

SEPTEMBER 27, 2023

By using Amazon CloudWatch in the solution, MDaudit monitors metrics, events, and logs throughout the end-to-end solution. says Nisheet Goenka, VP of Engineering at MDaudit. After the configuration has been approved, it’s stored and made available for future scans, thus enhancing security.

Healthcare 112

Healthcare Engineering SaaS Analytics 112

AWS Machine Learning

MARCH 27, 2024

That’s why it’s good practice to check if you actually need to fine-tune your model for your use case or if prompt engineering is sufficient. With some prompt engineering, we can provide more details to get closer to the look of our favorite pets. The following diagram illustrates this workflow.

APIs 98

APIs Accountability Engineering Entertainment 98

OctopusTech

AUGUST 7, 2023

A high bounce rate tells search engines that your website might not be valuable to users or relevant to them, which could hurt your rankings. Websites that are mobile-friendly are now essential for search engine optimization (SEO). Being the most popular search engine, Google has prioritized mobile friendliness.

Engineering 62

Engineering outsourcing Accountability Technology 62

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 133

Best practices Government Engineering Accountability 133

Totango

APRIL 11, 2019

An illuminated “check engine” light is scary because it doesn’t offer any solution. For many, “check engine” may as well just say “car broken”—and that’s terrifying. A customer success health score is a framework used to identify the status of your customers so you can quickly prioritize accounts.

Metrics 88

Metrics Upselling Accountability Enterprise 88

AWS Machine Learning

JANUARY 17, 2023

To try out the solution in your own account, make sure that you have the following in place: An AWS account. If you don’t have an account, you can sign up for one. We now carry out feature engineering steps and then fit the model. The solution outlined in the post is part of SageMaker JumpStart.

Calibration 77

Calibration Metrics Accountability Technical Support 77

AWS Machine Learning

AUGUST 15, 2024

With prompt engineering, managed RAG workflows, and access to multiple FMs, you can provide your customers rich, human agent-like experiences with precise answers. User interactions with the Bot Fulfillment function generate logs and metrics data, which is sent to Amazon Kinesis Data Firehose and then to Amazon S3 for later data analysis.

Chatbots 116

Chatbots Banking APIs Enterprise 116

Nicereply

FEBRUARY 2, 2024

Customer Experience vs. Customer Service vs. Account Management While there are similarities with other customer-facing initiatives, you shouldn’t confuse customer success with other similar terms. To help you make the distinction, here are brief explanations of customer success, customer experience, customer service, and account management.

Education 59

Education Accountability Customer retention Journey mapping 59

AWS Machine Learning

NOVEMBER 9, 2022

The Triton server loads multiple models and exposes ports 8000, 8001, and 8002 as gRPC, HTTP, and metrics server. In the following sections, we introduce the steps needed to prepare a model and build the TensorRT engine, prepare a Docker image, create a SageMaker endpoint, and verify the result. Prepare models and build the engine.

Engineering 87

Engineering Accountability APIs Metrics 87

delighted

NOVEMBER 7, 2022

Delighted’s iOS Widgets offer the easiest way to view your key CX metrics on the go. Whether reviewing your NPS, or taking a quick glance at your post-support CSAT, it’s never been easier to stay on top of your most important customer metrics. Let’s get right into it. iOS Widgets. New ecommerce integrations.

Engineering 52

Engineering Surveys Metrics Accountability 52

delighted

JANUARY 19, 2023

Web platform updates Previously with Web surveys, you were required to share Javascript docs with your engineering/web team for more advanced configurations. iOS widgets Delighted’s iOS Widgets offer the easiest way to view your key customer experience metrics on the go. Not anymore! Learn more about how to set up our G2 integration.

Surveys 52

Surveys Engineering Accountability Feedback 52

AskNicely

MARCH 22, 2017

They are trusting the business you are building is a revenue generating engine, and you have sufficient control over the mechanics to ensure their investment will grow over time. With their investment, you must be able to boost the engine – and increase the revenue coming out the back.

Metrics 60

Metrics Engineering Surveys Marketing 60

AWS Machine Learning

MAY 30, 2024

Prompt engineering Prompt engineering is crucial for the knowledge retrieval system. As part of prompt engineering, VitechIQ configured the prompt with a set of instructions for the LLM to keep the conversations relevant and eliminate discriminatory remarks, and guided it on how to respond to open-ended conversations.

Chatbots 117

Chatbots Engineering APIs Technology 117

AWS Machine Learning

JULY 7, 2022

Identify user experience metrics – Defining the conversational experience can be hard. To manage the dialog through many different scenarios, you should set a clear goal that covers different speaking styles, acoustic conditions, and modality, and identify objective metrics that you can track. Deployment.

Best practices 83

Best practices Metrics APIs Accountability 83

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 112

Scripts Accountability Engineering Best practices 112

AWS Machine Learning

DECEMBER 22, 2022

With this new capability, multiple Ground Truth Plus users can now create a new project and batch , share data, and receive data using the same AWS account through self-serve interfaces. Before you get started, make sure you have the following prerequisites: An AWS account. Request a new project. Set up a project team. Create a batch.

Engineering 80

Engineering Accountability Consulting Consulting 80

Branch Mesenger

MAY 2, 2018

While surveys that lead to these results are historically what we’ve had to understand engagement metrics, analytics are far more important. Keeps people accountable to their shifts. According to a recent Gallup poll, 13 percent of employees are actively engaged at work. Compare that to 24 percent who are actively disengaged.

Engineering 74

Engineering Morale Employee engagement Big data 74

CSM Magazine

OCTOBER 5, 2023

“We are a time led business that is heavily reliant on and impacted by the weather so it is critical for us to know where are engineers are and how quickly they can get to a client site,” commented Rob Bland, Managing Director at Blade Roofing.

Engineering 59

Engineering CRM Finance Enterprise 59

SmartAction

JANUARY 20, 2021

Word Error Rate (WER) is a common metric for measuring speech-to-text accuracy of automatic speech recognition (ASR) systems. But what exactly does this metric measure? The issue with WER is that it does not account for the variables that impact speech recognition. Microsoft claims to have a word error rate of 5.1%.

Engineering 66

Engineering Metrics Marketing Personalization 66