JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform.

Sales 52

Sales APIs Analytics Abandon rate 52

ShepHyken

FEBRUARY 9, 2018

Not only will it solve your content reach and trust issues, you’ll also get the best customer service team in the world – a group of loyal and highly-engaged employees. Setting the right goals shows you understand the needs of your customers and what your team can do to better support them.

Customer Service 388

Customer Service Morale Sales Coaching 388

CrazyCall

JANUARY 24, 2019

Sales philosophy. Let’s talk sales plan from thriving sales strategy. “I In sales, we all heard that phrase, we all know that self-proclaimed magician that think his charming personality and few tricks sell. A strategy and careful planning are essential in realizing your sales goals. Emotions in sales.

Sales 90

Sales Feedback Education CRM 90

JustCall

NOVEMBER 24, 2022

The Intelligent Way to Use Sales Intelligence. What is Sales Intelligence? The ability to score more sales is a valuable skill. Often, this journey involves spotting qualified leads, building relationships, identifying stages of the sales funnel, and finally, closing the deal. That is where sales intelligence comes in.

Sales 52

Sales Marketing B2B CRM 52

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

JustCall

MAY 5, 2022

Ideally, your sales and customer support reps need real-time assistance. Agent Assist is a part of conversation intelligence that uses artificial intelligence and machine learning technologies to provide suggestions to sales and support reps during live conversations with a prospect or customer. Used by sales teams.

Sales 52

Sales First call resolution Average Handle Time CRM 52

JustCall

MARCH 7, 2023

The sales world has changed dramatically. You need to be proactive in your outreach, and be flexible enough to adapt to the ever-changing needs of buyers, and your team, for that matter. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home).

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

JUNE 17, 2020

This calls for a need to change your sales prospecting strategy. Interventions in sales outreach through integrated communication systems is one way to adapt to not only the current scenario. In a previous blog post, I shared strategies around how to pivot sales processes. Getting Sales Prospecting Right.

Sales 52

Sales CRM Scripts Accountability 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach towards customers.

CRM 52

CRM Customer Service Banking Chatbots 52

JustCall

AUGUST 7, 2023

Whether it’s AI streamlining service operations or AI improving customer experience, the field of customer service has greatly benefitted from this emerging technology. The concept of using conversational AI for customer service is not an alien one. Let’s get to it. What Is Conversational AI for Customer Service? Image Source 2.

Sales 52

Sales Chatbots Self service Accountability 52

Fonolo

APRIL 29, 2021

Your directives will help you determine the appropriate operation for your business. Agents will perform phone outreach to create sales opportunities, verify information, conduct surveys, and much more. Hybrid call centers combine the functions of inbound and outbound to create one powerhouse operation. Hire a team of agents.

Call Center 128

Call Center outsourcing CRM Technical Support 128

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Most importantly, remote work is a more durable way of operating. Inside sales teams have already been accustomed to remote selling.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Most importantly, remote work is a more durable way of operating. Inside sales teams have already been accustomed to remote selling.

Sales 52

Sales Chatbots Analytics Wireless 52

ClientSuccess

NOVEMBER 9, 2022

For many in the SaaS world, operations roles are not a new concept. High-performance sales and marketing teams have relied on operations resources for years to streamline operations, optimize workflows, and ensure efficient processes. Operations can help identify inefficiencies – and then close these gaps.

SaaS 68

SaaS Metrics CRM Sales 68

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. The system also offered the most efficiencies for our business in terms of managing our engineering teams and providing real-time reporting.”

Engineering 59

Engineering CRM Finance Enterprise 59

CSM Magazine

NOVEMBER 14, 2023

BigChange is also boosting customer service with real-time ETAs and updates, streamlining invoicing through integration with the company’s accounting software, and improving fleet management with automated alerts. EB Gas operates a mixed fleet of service vans and delivery trucks and completes around 8,000 jobs a year.

Engineering 52

Engineering CRM Finance Accountability 52

Totango

AUGUST 16, 2022

For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. For example, you can use automated monitoring of client accounts to track user adoption rates. Dunning Management: Profitwell.

Customer retention 100

Customer retention Upselling CRM SaaS 100

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This comprehensive guide explores the nuances of advanced call logging and how it can revolutionize your business operations.

Call Logging 59

Call Logging voip Contact center software CRM 59

NobelBiz

DECEMBER 11, 2023

Effective call flow management has the potential to revolutionize customer service, sales, and overall business operations. The system determines the appropriate team or department based on the caller’s choice. Understanding Call Flows A call flow is like a roadmap that guides a phone call through a contact center.

Call flow 105

Call flow Interactive Voice Response Customer Experience Contact Center 105

Method:CRM

FEBRUARY 27, 2019

Those poor accountants. In fact, today’s accountants are far more than just number-crunchers — they’re leaders, strategists, technologists, advisors and business specialists. The accounting industry: (p)art of the deal. Accountants speak the language of business. For instance, look at large accounting organizations.

Accountability 61

Accountability Consulting Consulting CRM 61

JustCall

MAY 10, 2023

JustCall’s seamless integration with Pipedrive is transforming the way sales teams communicate with leads and manage their workflows. The company needed a solution that could help them improve their response time and optimize their sales operations. We were converting about 30% of inbound leads to appointments.

Sales 52

Sales Analytics Coaching CRM 52

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database.

CRM 87

CRM Finance Upselling Accountability 87

CSM Magazine

SEPTEMBER 21, 2023

“Using BigChange to support our service team has meant that we can achieve sustainable growth whilst maintaining the highest standards of service,” commented Ian Coyle, Service Operations Manager at Angloco. We produced it, we filled it in, we copied it, we filed it, we scanned it and we emailed it.

Management 59

Management Engineering CRM Finance 59

ChurnZero

JUNE 14, 2023

.” When times are challenging, and the sales pipeline slows, the disparity between the cost to acquire and retain customers tends to grow. It’s a company-wide goal, but the team in the spotlight is customer success (CS). In a growing market, your sales team takes the lead in bringing in new sales.

Finance 52

Finance Surveys Sales Customer centricity 52

JustCall

APRIL 9, 2021

Want to make and receive more sales and service calls without having to pick up your phone? For receiving phone calls, you either had to keep your JustCall account open in a Chrome browser tab or receive it on your mobile phone. Choose the option of calling via JustCall, and our extension will dial it using your JustCall account.

voip 98

voip CRM Analytics Interactive Voice Response 98

Totango

NOVEMBER 23, 2021

Your CRM Can’t Handle Your Workload Anymore. If you’re using your customer relationship management tool as a customer success platform instead of using a dedicated CS tool, you’ll eventually reach a point where your workload exceeds what your CRM can handle. CRM tools are great at what they’re designed for.

Upselling 92

Upselling CRM Revenue potential Feedback 92

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

aircall

AUGUST 18, 2017

We had a chance to speak with Matthieu Gauthier, Mention’s Head of Marketing, to hear how Aircall’s cloud-based phone software helped their team grow and succeed. Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos. How Mention uses Aircall.

Sales 59

Sales Outbound sales Inbound sales voip 59

Fonolo

MAY 13, 2021

Historically, they’ve been viewed as a costly yet necessary operation for businesses. Today, we know that a fully optimized contact center can actually create more opportunities for sales and customer engagement. This applies mainly to in-house contact centers, not remote teams. The ROI of Call-Backs for Your Call Center.

Call Center 129

Call Center Contact Center outsourcing CRM 129

Cincom

NOVEMBER 23, 2020

Information drives virtually every process associated with the movement of product from concept and market to the customer’s own operation. In a recent piece, Digital Marketing Institute identifies specific skills that sales teams will require in this new era of selling. Digital selling is powered by information.

Enterprise 98

Enterprise Education Sales Accountability 98

JustCall

APRIL 12, 2023

Here’s a quick comparison chart for JustCall vs Aircall in terms of feature reviews by customers: JustCall: User Reviews at a Glance Boasts of 238 reviews Its primary market segment is Small-Business with 73.5% Aircall: User reviews at a glance Boasts of 578 reviews Its primary market segment is Small-Business with 59.2%

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Cincom

JULY 18, 2023

Aligning Engineering, Production, and Sales As one centralized source of product information, quote software can ensure that engineering, production, and sales are all on the same page. Your sales team will have the latest pricing at their fingertips. Reps won’t be able to quote something that can’t actually be built.

CRM 52

CRM Sales Engineering Analytics 52

Totango

APRIL 6, 2021

During the live presentation of the Steps to Scale Your Customer Success Operations Overnight webinar, Wisr’s VP of Customer Success Christine Knific answered several questions from attendees. Do you use Salesforce in addition to Totango and does your sales team use Totango alongside your CS team?

CRM 62

CRM Education Accountability Sales 62

aircall

NOVEMBER 7, 2022

If you ask your operations team what they do, they might say “streamline processes.” Operations workflows move in different rhythms, requiring constant monitoring. The bottom line is high operational costs. We’ll also cover how those time-savings impact sales and support operations.

voip 48

voip Consulting Consulting Sales 48

aircall

FEBRUARY 12, 2021

No matter whether your SMB is retail, service, manufacturing, or another type of business, your operations department plays a strategic role in building your tech stack. Operations is responsible for ensuring that the production process gets completed from beginning to end. The Role of Operations in a Business.

Call Center 62

Call Center CRM Analytics Coaching 62

ChurnZero

FEBRUARY 17, 2022

Have you ever worked at a company where the Customer Success team had to beg for its own tools? But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. Sure, there are minor functions, like adding a one-off task or logging an individual activity, that you can do in your CRM.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.

Feedback 83

Feedback Consulting Consulting Enterprise 83