Myra Golden Media

DECEMBER 9, 2019

Have you ever had a conversation with a customer service person, and it went something like that? Think about the difference in placing a fast-food order where the person says, “Pull forward.” Think about the difference in placing a fast-food order where the person says, “Pull forward.”

Advertising 207

Advertising Personalization Customer Service Customer Experience 207

JivoChat

FEBRUARY 15, 2023

The Instagram courses that are available online will enable you to take the most out of the features this platform offers, and create effective marketing strategies. Those are important questions the Instagram courses listed below will help you to answer. 6 Best Instagram Courses 1. How to create ads that deliver results?

Accountability 75

Accountability Marketing Analytics Sales 75

Beyond Philosophy

MARCH 9, 2016

There is an old saying that goes, “It’s not personal; it’s just business.” I think business is personal, especially when you are trying to build a relationship with your customers. Neither of these things happens while discussing business, but instead by making an effort to connect on a personal level. Allow time for talking.

Personalization 284

Personalization Consulting Consulting Sales 284

ShepHyken

AUGUST 30, 2017

There is a lot of power in a handwritten, personal note. Of course, Ted was flattered and very appreciative of the kind words. It was a personal handwritten note , again expressing his appreciation for a job well done and the obvious work that he put into personalizing it for his company. You get the idea.

Personalization 275

Personalization Customer Service 275

JivoChat

JANUARY 20, 2022

Using online course hosting platforms is an opportunity to teach from wherever you are and have students from all over the world. To enjoy this opportunity, though, it’s essential to plan your course with attention to the details, provide valuable content, and invest in marketing strategies too. . Integrate with several tools.

CRM 52

CRM Sales Marketing Analytics 52

JivoChat

JULY 3, 2022

14 Best UI and UX Design Courses. UI and UX Design Courses are the right tools if you are looking to expand your knowledge and skills when it comes to developing websites and applications that are appealing to users, and make them wish to continue using your app or visiting your website. Complete Web and Mobile Designer in 2022.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

JivoChat

JUNE 26, 2022

The right copywriting course will teach valuable skills to write a text that has the power to deliver results such as selling a product, conquering leads, making potential customers aware of a problem they are facing, conquering visibility for a brand, and so on. The Complete Copywriting Course. Access type: full lifetime access.

B2C 75

B2C B2B Sales Best practices 75

Myra Golden Media

MARCH 12, 2018

The agent used my name , which made the communication more personal. That added to the personal feeling and made the entire interaction feel genuine. I liked the QVC chat so much that I used this example in my brand new Chat Customer Service eLearning course that we’re releasing on March 19th.

Personalization 196

Personalization Customer Service Best practices Customer Experience 196

delighted

APRIL 5, 2022

That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course? You can also save the direct link to the course.

Management 91

Management Feedback Finance Accountability 91

Robert Davis

AUGUST 11, 2020

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. RCDA will teach each of the seven topics in each course via a 90-minute Zoom meeting. We will: Cover the topic.

Contact Center 62

Contact Center Coaching Accountability Time management 62

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

CSM Magazine

DECEMBER 18, 2023

I am, of course, referring to social media. It is time to put the “person” back into your company’s “personal responses” to your customers’ problems. As we learned from the rage survey, over half of irate customers who have taken to social media to air their grievances expect a response.

Personalization 52

Personalization Customer Service Multi-channel support Surveys 52

Steve DiGioia

OCTOBER 19, 2015

But what do you do when a person that is a guest at our property for a wedding asks his waiter for a cup of coffee, espresso to be exact, just as she places the first course salad in front of them? Dessert and coffee aren’t planned until 3 courses later. You must adapt to your customer’s needs. What should she do?

Personalization 213

Personalization Customer Service 213

ChurnZero

MARCH 18, 2022

A [Dave]: I personally think it’s misleading. A [Dave]: I would note in the footnotes that some people have opt outs, but personally they were not available to renew. My first answer is – just as a business finance-oriented person and former CEO – I like the notion of each CSM having their own MRR. A [Dave]: Totally agree.

SaaS 98

SaaS Metrics Enterprise Surveys 98

Toister Performance Solutions

JUNE 28, 2018

That's the premise behind Highbrow , a service that features more than 2,500 training courses on topics ranging from personal growth to business skills. I've recently partnered with Highbrow to launch a new course, How to Serve Upset Customers. Course Overview Serving upset customers is one of my most requested training topics.

Customer Service 51

Customer Service Best practices Feedback Personalization 51

Myra Golden Media

MAY 27, 2021

17:33: How do we convince upper management that our language needs to be personal and not generic in chat and CS response? MORE CALL CONTROL HELP: Call Control Mini-Course. Full Call Control Course (Inside Customer Service Master Class). And lots, and lots on quality assurance!

Education 333

Education Personalization Management Customer Service 333

CSM Magazine

APRIL 24, 2024

While it may not seem like the most exciting choice, enrolling in summer courses can provide numerous advantages for students. From improving academic performance to boosting personal growth, there are several reasons why summer school is beneficial.

Education 52

Education Time management Personalization Management 52

CCNG

APRIL 12, 2024

This level of sophistication enables personalized customer interactions and predictive insights, enhancing the overall customer experience. Why “You Need AI In Your Contact Center” Is Terrible Advice Of course, you do need AI in your contact center, however, that is like saying you need to eat right to be healthy.

Contact Center 221

Contact Center Interactive Voice Response CCNG Chatbots 221

ShepHyken

AUGUST 16, 2023

I wasn’t sure what, but the amount of time he spent talking to the person on the other end of the intercom took much longer than it should have. I waited for the person to welcome me and ask what I wanted. After several minutes, I realized something else was going on. Eventually, he pulled around to get his food. It was now my turn.

Customer Service 296

Customer Service Personalization Customer Experience Management 296

CSM Magazine

JUNE 7, 2019

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. Online courses lack close student supervision, due to the distance factor.

Education 40

Education Consulting Consulting Technology 40

Education Services Group

FEBRUARY 22, 2022

As a CS leader, you (of course) want them to value your organization and understand what you’re capable of achieving. Sheik and Anita wrote a new paper: Executive Communication: A CS Leader’s Guide on Presenting to Personality Types that I definitely encourage you to read, if you haven’t already. Take a personality assessment.

Personalization 52

Personalization Consulting Consulting Enterprise 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

Totango

OCTOBER 3, 2019

That’s why your enterprise needs to give customers the personalization they demand if you want to survive and grow in today’s customer-centered economy. Customers have more choices than ever, so it’s critical that you take a customer-centered approach and offer personalized customer engagement.

Personalization 68

Personalization Best practices Feedback Sales 68

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. My Comment: It has never been easier to personalize an experience for your customers.

Customer Service 163

Customer Service Self service Personalization Marketing 163

ShepHyken

OCTOBER 24, 2023

First, you have to be the kind of person who innately knows you should do something right, even if it isn’t expected. The answer, of course, was the same guy who fixed everything around the office. I jokingly asked him, “Was moving patio furniture included in your job description?” By the end of the day, it was fixed.

Customer Service 347

Customer Service Personalization Customer Experience 347

CSM Magazine

JULY 14, 2021

Progress is constant and setting personal development goals can help you become a better version of yourself. While you have to take care of the first part on your own, this article will explain: What is personal development? What are the categories of personal development? What are personal goals examples?

Personalization 52

Personalization Education Time management Feedback 52

JustCall

SEPTEMBER 6, 2021

This is how Jeff Bezos described personalization in 1998 - as a phenomenon of incredible importance. This is how statistics dictate the value of overall personalization. In the vertical of support as well, personalized customer service can help you achieve great success and build rapport with your customers. Don’t be automated.

Personalization 52

Personalization Customer Service CRM Customer retention 52

Myra Golden Media

SEPTEMBER 17, 2020

In my LinkedIn Learning course, How to Deliver Bad News, I share four keys for delivering bad news, whether over the phone, chat or in person. Learn how to give customers bad news with confidence now with my 45-minute LinkedIn Learning course. Delivering bad news doesn’t have to be hard for you or your customer.

Call Center 348

Call Center Personalization Customer Service Customer Experience 348

CSM Magazine

FEBRUARY 4, 2021

Once upon a time, all customer service positions were in person. Now customer service reps in fewer and fewer industries actually ever meet a customer in person. While some people will be staying home or switching from an in-person role to a position behind a computer, others will be returning to a simpler time.

Personalization 59

Personalization Customer Service 59

Myra Golden Media

APRIL 23, 2020

If you don’t have a LinkedIn Learning subscription, it’s super easy to get started training your team with my 7-course customer service boot camp. Here are the 7 courses in my Linkedin Learning Bootcamp. This course outlines a simple four-step approach that can be used in variety of customer service settings.

Customer Service 303

Customer Service Upselling Personalization Customer Support 303

ProProfs Blog

JULY 18, 2019

Have you personalized your marketing strategy? I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry. So, marketing ideas that were based on personalization made me think: why have I not thought of this before?

Personalization 92

Personalization Marketing Real estate Surveys 92

Hero Digital

MARCH 9, 2020

Over the last decade, marketers refined their strategy, becoming hyperfocused on account-based marketing (ABM) and genuine “personalization” of audiences. Humans are naturally great at personalization—we just need to translate this into our technology. So how can you scale 1:1 human interactions with tech?

Personalization 52

Personalization Technology B2C B2B 52

Beyond Philosophy

JANUARY 14, 2023

In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. However, there are several signals that a person sends when they are ready to buy. So, it is incumbent upon you to read the signs that a customer has decided to buy.

Consulting 244

Consulting Consulting Sales Surveys 244

Steve DiGioia

JUNE 26, 2023

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. And countless experts have built impressive careers by writing books, making speeches, and hosting training courses and podcasts.

Customer centricity 195

Customer centricity Coaching Metrics Accountability 195

Beyond Philosophy

MARCH 3, 2022

” (Of course, he said, “Alea iacta est.”) He referred to the fact that he had committed treason by crossing the river with his army and was past the point of no return. . That one is the most significant to you, of course, but there are a lot of other choices along the way. It is a choice to continue to deliberate. .

Journey mapping 195

Journey mapping Personalization Consulting Consulting 195

Beyond Philosophy

JULY 14, 2022

Of course, it must be appropriate and provided at the proper time. Here’s a great example of this type of humor from Studio C featuring Scott Sterling’s face : A lot of sarcasm, especially barbed sarcasm where the other person doesn’t pick up on it, would be an example of humor inspired by the Superiority Theory.

Coaching 414

Coaching Consulting Consulting Personalization 414