6 Amazing Online Accounting Courses

JivoChat

Having accounting skills is very important for entrepreneurs and managers from every industry sector. To help you with that, there are several online accounting courses from different levels. Accounting & Financial Statement Analysis. Accounting Cycle.

How to hold customer service employees accountable

Inside Customer Service

Accountability is difficult. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable.

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10 Best SAP Online Courses

JivoChat

If you want to master some of the most used software for managing different sectors of a company, it certainly is worth investing your time in doing SAP online courses. . With the SAP Simplified for Absolute Beginners course, you will learn the basic functionalities of SAP ERP.

8 Best Advanced Excel Courses

JivoChat

Have you ever thought about doing an Excel advanced course? The platform has been adopted in many areas, for example, accounting, human resources, and marketing. The course offers you lifetime access to its project files, quizzes, and homework exercises.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. parent’s best practices, while taking into account local regulations. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

Leverage Buyer Psychology for Better Account Management Outcomes

Kapta

I really enjoyed working with Ed Powers on his KAMGenius course , Brain Friendly Key Account Management (that's me holding a model of a brain in the image above). Strategic Account Management Account Management Key Account Management

RCDA introduces online work-from-home courses for contact center teams

Robert Davis

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. For more information on any of these courses, please contact Robert C.

Top 5 Qualities to Look for When Hiring Dental Accountants

CSM Magazine

The simplest and most effective approach for a dentist to assess how good their practice is doing is to hire a dental accountant. A good dental accountant will be your most trusted financial advisor, helping establish your practice’s financial health.

5 Best Google Analytics Courses to Improve your Website

JivoChat

The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing. The Ultimate Google Analytics Course for Beginners. The Two Different types of Google Analytics Accounts You Can Have.

Top 5 Udemy Courses to Upskill Your Customer Success Career

ChurnZero

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success. If so, this is the course for you.

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Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

But I don’t want to disincentivize my best CSMs from taking the hardest accounts. The post Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg appeared first on ChurnZero.

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Introducing Delighted Admin Certification: A free course for CX program management

delighted

That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course?

Build a cross-account MLOps workflow using the Amazon SageMaker model registry

AWS Machine Learning

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. The model and container registry are centralized in a shared services account.

Introducing Delighted Core Certification: A free course to help you become a Delighted expert

delighted

That’s why we’re excited to announce our brand new Delighted Core Certification program: a free learning course and exam that takes you through all of the ins and outs of Delighted so you can become your organization’s CX rockstar. What is covered in our Core Certification course?

Resurrecting Your Inactive Accounts

Amity

The dreaded inactive account. Prevention: You’ve probably heard the saying “an ounce of prevention is worth a pound of cure” - keep that in mind when it comes to inactive accounts. Having a single point of contact (and therefore failure) at an account is a recipe for disaster. This allows you to make course corrections, if need be, versus waiting until the point of renewal to find out that there have been challenges.

Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. We have curated the best courses and training handpicked for you to select the best out of the best. Customer Success Courses to pursue in 2022.

4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. Read on to find out four ways in which taking online courses can prove beneficial to you in real life. Taking an online course can help sharpen your teamwork and collaboration skills in virtual settings.

Which Bad CSAT Situations Should Agents Be Held Accountable For?

Nicereply

When should agents be held accountable for bad CSAT scores? There are several situations where your agents should be held accountable for a bad CSAT score. Unless, of course, your team is understaffed. The post Which Bad CSAT Situations Should Agents Be Held Accountable For?

What is Your Company’s Large Account Management Process?

ClientSuccess

This last factor – resource allocation – can make or break a customer success team’s large account management process. Map out the entire customer journey: Once you understand your large account’s goals and vision for your partnership, it’s time to map out the customer journey.

Why Nifty Account Onboarding Is the Shortest Path to Great Account Servicing

SmartKarrot

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Great Key Account Management Resources, Coaches and Training Programs to Consider If You Want to Up Your Game

Kapta Customer Success

It doesn’t matter if you’ve been a key account manager for a decade or two or are new on the job; everyone can improve. Improving your key account management game and taking it to the next level means that you are up to date with the latest trends in Customer Success or Account Management, and you’re trying new strategies and approaches for your key accounts to see what works and what doesn’t. Miller Heiman Large Account Management Process.

5 Steps Action Plan to deal with a Big Account Churn

CustomerSuccessBox

Especially, with a big account churn. How you handle, communicate with, and learn from account churn—user offboarding—is as crucial especially when the churned customer is a major account. The route includes account churn. There are many different causes of account churn.

6 Primary Challenges That Key Account Managers Face

SmartKarrot

All your client accounts are not created equal. And a smaller proportion of these accounts probably bring in the most money for your company. As a result, you must pay close attention to these key accounts to maintain and possibly even increase the revenue your business can produce.

What Is the LAMP Process? How Do You Manage Large Accounts?

SmartKarrot

Effective account management never happens by chance. If you want to succeed with one or more of your accounts, you need to have a method and a strategy to follow. . The Miller Heiman Large Account Management Process is one prominent example (LAMP). Determine your key accounts.

What Is the Average Account Management Salary across Countries/Regions?

SmartKarrot

Account management is a broad field that encompasses many distinct roles and responsibilities. Account managers oversee the relationship between a company and its clients or customers. What is Account Management all about? Account management is a lucrative career in general.

How Your Customer Success Team Can Help With Account-Based Marketing

Amity

Over the last 15-odd years, it has been made even more challenging and interesting thanks to a little thing called account-based marketing; a type of B2B marketing that everyone is excited about, but which very few companies do the right way. Today, we will be saying a few things about account-based marketing and, since this is the Amity blog, about why and how customer success teams should get involved in ABM. Account-Based Marketing 101 (Exercise in Hypothetic).

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. One option is free or paid online social media courses for your individual departments. What Is Social (a free introduction course) from Coursera. Introduction.

It’s More of a Customer Obstacle Course than a Journey

Amity

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. From setting up their software to establishing an account, there should be a clear road upon which the customer is driving, with a navigator (you) on board giving directions. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control.

6 Primary Challenges That Key Account Managers Face

SmartKarrot

All your client accounts are not created equal. And a smaller proportion of these accounts probably bring in the most money for your company. As a result, you must pay close attention to these key accounts to maintain and possibly even increase the revenue your business can produce.

Who Should Be Accountable for Customer Feedback Loops?

Kayako

That’s because so many departments are involved in the feedback process: Support receive it, marketers ask for it , and product managers solicit it, but few departments are held accountable for making use of feedback. For a customer feedback project to begin, get a team’s attention, and close the loop across the business, these are the three areas you must focus on: Assign (or claim) accountability and choose the metrics to track. What does accountability mean?

Revealed: Top 4 Account Management Strategies That Will Serve You Well!

SmartKarrot

What is Strategic Account Management? This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. Do you want to handle both accounts equally?

Customer Success Isn't Just a Feel-Good Name for Account Management

Amity

Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success. This would be a short-sighted move since Customer Success and Account Management are distinguished by more than just a naming convention. Account Management teams build relationships and align the value their products can bring with the customer’s goals.

How to Design and Track a Customer Account Journey for B2B?

SmartKarrot

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. So, how does one evaluate the account journey and make the necessary improvements?

Customer Success Isn't Just a Feel-Good Name For Account Management

Amity

Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success. This would be a short-sighted move since Customer Success and Account Management are distinguished by more than just a naming convention. Account Management teams build relationships and align the value their products can bring with the customer’s goals.

5 Ways to Align Better With Clients Through Joint Account Planning

ClientSuccess

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. This is what’s commonly known as joint account planning. Joint account planning takes customer success a step further by analyzing and strategizing how a specific customer account could grow. Here are 5 tips for aligning better with clients through joint account planning: 1. Know what a strategic account looks like.

5 Great Account Manager Training Online Resources

SmartKarrot

Has your mind been pondering around these questions like – ‘What skills are the top account management companies looking for’? Are they even looking for account managers to hire? Let’s see how you can benefit from the best account manager training available online.

8 Customer Success Blogs Every Key Account Manager Should Read

Kapta Customer Success

As a key account manager, it’s vital that you engage in Customer Success content that is insightful, valuable, and relevant, giving you that competitive edge to deliver amazing service to your clients. Here are eight Customer Success blogs every key account manager should read to stay on the cutting edge of their business. Of course we’re going to put Kapta on the list! We have tons of great resources for Customer Success and Account Management professionals.

Best practices for configuring a customer health score (and why single health score fails)

CustomerSuccessBox

At each stage, you need some kind of a health score to evaluate the status of the account and decide how you would engage with the account to take it ahead in the journey. Billing : With a billing system, you get to know an account is in poor health via a cancellation request or a card removal or overdue invoice(s). Support System : You usually rely on a low CSAT score or complaints to know that the account is not in good health. Perfect health for a B2B SaaS account.

5 Signs That You Are Suited for a SaaS Account Manager

SmartKarrot

The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive.

Churn-Renewal Analysis: Should you bother?!

CSM Practice

Step 2: Map the Top 10 Reasons with Accounts. Each CSM identifies at-risk accounts for each of the top ten reasons. One customer account may be associated with multiple churn reasons, and input from each CSM is collated into a single spreadsheet.

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