ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. What exactly do they do well?

Sales 52

Sales Management Morale Employee engagement 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 88

Sales Coaching Calibration B2B 88

ShepHyken

MARCH 12, 2021

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well. Increasing online prospects, lead generation and sales. Consumer interactions have changed as well.

B2B 367

B2B Journey mapping B2C Telecommunications 367

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? Despite everything, you need a formal sales process to complete sales faster. What is a Sales Process ? Why Build a Sales Process ? Sales is a numbers game.

Sales 52

Sales B2B Surveys CRM 52

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. You need to have your organization working in harmony, including service, support, and sales. The Customer Success Buzz at CCO.

Chief Customer Officer 55

Chief Customer Officer Customer centricity Best practices Customer retention 55

Toister Performance Solutions

AUGUST 27, 2020

Two results really stood out: Sales increased 7 percent Productivity increased 5 percent You can read the full report , or keep reading below for a synopsis. The estimate was almost always too low because the sample was created in a corporate conference room, not on a busy retail floor with constant interruptions from customers.

Sales 77

Sales Accountability Management Customer Service 77

Arbeit

AUGUST 24, 2022

In this episode of Debt Collection 101, we sat down with Caleb Odom, the VP of Sales at Williams Rush & Associates. With a background deeply rooted in sales, Caleb has a sharp understanding of how traditional sales techniques can improve: The way agencies find and secure new debt, and How agents work with consumers to collect that debt.

Sales 52

Sales Personalization Surveys Accountability 52

Quality Contact Solutions

DECEMBER 31, 1969

Engaging and managing remote employees takes established processes, collaboration, communication, accountability and a leader who is actively available and is willing to help. Is there a certain sales methodology or philosophy that teams are required to follow? Accountability is key if your outsourced call center has remote agents.

outsourcing 56

outsourcing Call Center Sales Telemarketing 56

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Contact Center Pipeline

APRIL 27, 2017

WFM expert Tiffany LaReau’s insightful notes from the SWPP conference (a two-parter) were among our most-read blog posts this month. Other popular topics included agent scheduling, sales incentives and how to create a culture of accountability for achieving performance metrics. If […].

Metrics 140

Metrics Sales Accountability Management 140

ShepHyken

FEBRUARY 9, 2018

Train your sales team using the right technology. Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. What is working and what isn’t?

Customer Service 383

Customer Service Morale Sales Coaching 383

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

TeamSupport

MAY 19, 2021

Offer a free registration to an upcoming industry conference you are sponsoring or speaking at. By taking these seven follow-up emails into account, your company will be able to keep your existing customers happy, while keeping them engaged with your brand. Send a new Knowledge Base article with a personal note. Conclusion.

Sales 59

Sales B2B B2C Feedback 59

Beyond Philosophy

SEPTEMBER 6, 2017

We find that many organizations measure performance in sales growth or stock price. Yes, finance, legal, accounts receivable, we are talking about you. Significant sections of meetings are devoted to operations and sales but nothing for Customer Experience. It also helps you allocate proper resources. Not celebrating quick wins.

Consulting 303

Consulting Consulting Finance Metrics 303

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Spearline

MAY 3, 2022

Instead of gaining a loyal customer or facilitating further sales, you could lose the customer altogether. Standard conference functionality. Replicate a conference call and test all conference functionality. Conference call forward functionality. SIP Route/Dial Out performance.

Benchmark 98

Benchmark Customer Service Accountability Feedback 98

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. The Talkdesk team spent both days at the conference soaking in tips and tricks from speakers and attendees alike. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

Totango

APRIL 1, 2022

It is a place where team members from every department – from Customer Success to Marketing to Sales to Product and more – can effortlessly align, share, activate and show off customer campaigns and programs in real-time. With Totango’s Customer Experience Canvas , your entire company can collaborate in one shared workspace.

Customer Experience 118

Customer Experience Feedback Enterprise Accountability 118

Natalie Petouhof

APRIL 13, 2016

Account Kit : The Account Kit gives people the choice to log into new apps with just their phone number or email address, helping developers grow their apps to new audiences. Covering Marketing, Sales, Service and Social Networks. drnatalie petouhoff, Constellation Research.

APIs 40

APIs Accountability Analytics Technology 40

ClearAction

MAY 25, 2023

When you get to the root cause of prevalent pebbles in customers’ shoes, facilitate cross-functional collaboration and accountability to permanently resolve the root causes. This is a summary of Lynn Hunsaker’s 90-minute session at CXPA’s CX Leaders Advance conference. Respect that 100%. This is a weak foundation.

Customer Experience 118

Customer Experience Chief Customer Officer Enterprise Accountability 118

Beyond Philosophy

OCTOBER 28, 2014

Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you are frustrated, stressed, and upset, how do you feel about entering your account number followed by the pound sign? You wait because you are “service” call, and all the agents are busy with “sales” calls.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Beyond Philosophy

AUGUST 12, 2020

It gives you a rational customer process, meaning an account of how they move through your experience from point A to point B, but no insight into how people behave as customers and why they do what they do. . Customers return ten percent of all retail sales, but most companies do not include returns in their customer journey maps. .

Journey mapping 469

Journey mapping Consulting Consulting Marketing 469

ClientSuccess

MAY 10, 2022

The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer. Second, there is the value a customer account can bring outside of traditional revenue. Were any marketing initiatives discussed during the sales process?

Upselling 59

Upselling Metrics Accountability Sales 59

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. There is no statistical difference in renewal rate when Sales Executives are responsible for renewals versus when the Customer Success team oversees renewals.”.

Upselling 52

Upselling Sales Marketing Management 52

ChurnZero

DECEMBER 29, 2020

Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Outsource Consultants

AUGUST 18, 2020

5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years. . 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. 5000 Conference, visit [link]. The 2020 Inc. The companies on this year’s Inc. editor-in-chief Scott Omelianuk.

Consulting 104

Consulting Consulting outsourcing Call Center 104

ShepHyken

JUNE 25, 2018

Forbes) According to the Center for Retail Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55% to 70% of a company’s total sales. Personalization Matters: 12 Ways For Brands To Increase Customer Loyalty by Forbes Agency Council.

Customer Service 213

Customer Service B2B Personalization Enterprise 213

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab. CPO Mastery Conference IXDA Interaction Week. CPO Mastery Conference. Women in Product Conference.

Management 10

Management Construction B2B Marketing 10

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 92

Sales Coaching Brand ambassadors B2B 92

VirtualPBX

SEPTEMBER 4, 2019

Are you ready for a months-long sale? And close out the season with special pricing on desk phones, conference phones, and other essential hardware. And close out the season with special pricing on desk phones, conference phones, and other essential hardware. We’re just starting the sales season a bit early.

voip 80

voip CRM Accountability Enterprise 80

SharpenCX

MAY 26, 2021

They delivered high-touch sales and customer service. It was the small business feel that kept accounts with Dunder Mifflin. How many times did Michael Scott frantically call his entire staff to the conference room to cover urgent topics? When a customer needed help, they could reach out and know Kelly would be there to help.

Scripts 67

Scripts Customer Service Contact Center Finance 67