CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

ChurnZero

DECEMBER 29, 2020

Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Enable Digital-First Customer Success.

SaaS 88

SaaS Best practices CRM Enterprise 88

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Amity

FEBRUARY 18, 2014

In Part 1 we expanded Geoffrey Moore’s Four Gears model to this emerging B2B model ( SaaS 2.0 ) In this post we will examine how to operationalize the four gears. Four Gears Model for B2B SaaS. This new requirement to focus on customer outcomes is forcing B2B SaaS vendors to adopt new strategies, tactics and operations.

B2B 48

B2B SaaS Customer advocacy Metrics 48

ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. “ #SaaS business models are evolving in the performance economy. Some learnings: • SaaS cos typically spend ~10% of their ARR on Marketing Programs. Customers Demand Value.

SaaS 92

SaaS Customer retention Customer centricity B2B 92

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Communication can be via call, video conference or via email.

Best practices 40

Best practices Customer retention SaaS Metrics 40

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? They want to know: “What’s your one number?”

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? They want to know: “What’s your one number?”

Upselling 97

Upselling Metrics SaaS Sales 97

SmartKarrot

MAY 11, 2022

The first lesson a B2B SaaS (Software as a Service) marketer learns about account-based marketing tactics is that you cannot possibly target each customer in your niche. This is the hard truth of account-based marketing strategy. Develop and execute targeted marketing for key accounts. The answer is quite simple.

Accountability 10

Accountability Marketing B2B SaaS 10

JivoChat

FEBRUARY 22, 2023

To do this, head over to the Settings page in your workspace and start creating other channels (such as General or Sales) that all users can participate in, as well as private channels where specific conversations can take place under restricted permissions. Start Video Calls & Conferences. Start Communicating & Collaborating.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Mindtouch

FEBRUARY 7, 2017

Whether you call it cloud software or SaaS, one thing is clear: the cloud has changed the way all business operates. From high-growth tech startups to legacy enterprise corporations, SaaStr’s Annual conference for SaaS experts hosts a wide spectrum of attendees united by technology, tactics, and direction.

Customer advocacy 48

Customer advocacy SaaS Enterprise Accountability 48

ChurnZero

JANUARY 24, 2022

With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Once the sale is made, the company maintains its ties with the customer to ensure their enduring satisfaction with the product. Encourage employees to sit in on customer service calls or industry conferences.

Customer centricity 98

Customer centricity Sales SaaS Accountability 98

ChurnZero

NOVEMBER 16, 2018

Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Account Expansion is a Logical Fit for CS. Top 15 Takeaways from Pulse Europe 2018.

SaaS 49

SaaS Customer retention Customer Support Enterprise 49

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred.

Upselling 98

Upselling SaaS Sales Accountability 98

ChurnZero

SEPTEMBER 20, 2022

At Propel, Rocketlane’s annual global conference for customer onboarding and implementation professionals, Customer Success expert and principal consultant at Service Excellence Partners, Ed Powers, talked about how we can create ideal, favorable customer experiences if we understand the principles of neuroscience. I hope to see you there!

Construction 52

Construction Consulting Consulting SaaS 52

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. saas #saastrscale #scaleups.

SaaS 40

SaaS Customer centricity Sales Metrics 40

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. First, start by examining how sales has prioritized and segmented customers.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

DECEMBER 27, 2019

PS: In our second addition of CSM Confidential, we tackle how to deal with a difficult Account Executive, get budget buy-in, and respond to execs who don’t think CS is essential. . 2019 SaaS Awards Program in the Best SaaS Product for Customer Services/CRM category . SIIA CoDiE Award Finalist . 2019 is almost a wrap.

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

SmartKarrot

MAY 12, 2022

Live streaming is a great solution for companies, including B2B SaaS ones who want to improve their influence on users and prospects. Benefits of Live Streaming for B2B SaaS Businesses. Here are the top ways to use live streaming to improve and liven up your B2B SaaS business. Videos are a very popular mode of communication.

B2B 10

B2B SaaS Feedback Surveys 10

ClientSuccess

APRIL 27, 2017

” To answer this question, we decided to collaborate on this topic with the best customer success leaders at a conference we held last September called the CS100 Summit. Recorded Webinar: The Ultimate Guide for Customer Success SaaS Metrics. Customer Success as a Culture: Sales Leaders Edition.

Metrics 41

Metrics SaaS Best practices Accountability 41

JustCall

APRIL 12, 2023

Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls 6. For instance, if a business needs easy ActiveCampaign integration for managing their sales campaign with training, then JustCall will be the right option for them. Which Software is Best for Your Business?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

ChurnZero

JANUARY 24, 2022

With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Once the sale is made, the company maintains its ties with the customer to ensure their enduring satisfaction with the product. Encourage employees to sit in on customer service calls or industry conferences.

Customer centricity 52

Customer centricity Sales SaaS Accountability 52

ChurnZero

JANUARY 24, 2022

With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Once the sale is made, the company maintains its ties with the customer to ensure their enduring satisfaction with the product. Encourage employees to sit in on customer service calls or industry conferences.

Customer centricity 52

Customer centricity Sales SaaS Accountability 52

JustCall

MARCH 8, 2023

Diane Magers Founder and Chief Experience Officer at Experience Catalysts Diane Magers is an accomplished senior executive with over 25 years of experience in customer experience, sales, and marketing. She is a highly sought-after speaker and writer, having spoken at various conferences. Follow Melinda on LinkedIn 11.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

JustCall

APRIL 20, 2023

Features JustCall enables you to send event-based alerts and notifications through various modes of communication, such as: VoIP SMS Voice messages Text-to-speech Conference calls Call forwarding Call routing Mass text messages Bidirectional messaging Unified communication features, etc. 1 number is included in each plan.

voip 52

voip CRM call center software Interactive Voice Response 52

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Work with Account Director on potential target client list and sales strategies.

Upselling 19

Upselling Coaching Best practices Consulting 19

CSM Magazine

MAY 30, 2016

Instead of languishing in conference rooms for days, you can take the first stab now and get a CRM solution on board. Unless you deal with hundreds of distributed touchpoints, look at your marketing and sales departments – this is where your CXM supervisors are at. Your CXM Starter Kit. More cost-cutting points? About the Author.

Customer Experience 64

Customer Experience Management CRM Journey mapping 64

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” the initial sales are received. While there should be a customer success sales quota, it should be measured differently than a standard sales quota. How a CSM Sales Quota Differs? .

Sales 10

Sales Upselling Metrics Accountability 10

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. If these first two items are going well, my other responsibilities, which include renewals and account growth, are much easier!

Management 84

Management Finance Enterprise Accountability 84

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams. Using Google Chat, your team can easily collaborate via text, build collaborative chat rooms, conduct web conferences, share documents, and deliver presentations.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Amity

DECEMBER 22, 2014

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. First start by examining how sales has prioritized and segmented customers.

SaaS 64

SaaS Strategic Value Customer retention Sales 64