Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Initiative.

Management 91

Management Upselling Coaching Best practices 91

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

JustCall

NOVEMBER 25, 2022

aids sales teams in enhancing performance and lowering acquisition expenses. The application provides sales representatives with in-conversation indications in real time to aid in improving customer engagement. For sales and support teams, CloudTalk is a simple cloud-based phone system. Users: CEO; Account Executive.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

NobelBiz

APRIL 3, 2023

The Benefits of Effective Call Center Quality Management Effective call center quality management can bring several benefits to businesses, including: Improved Customer Satisfaction By focusing on quality, businesses can provide better customer service, which leads to improved customer retention and satisfaction.

Quality management 52

Quality management Call Center Management Calibration 52

Customer Relationship Metrics

JULY 26, 2017

The best contact center agents also are the best marketing people, sales people, finance people, and trainers. Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. Click to Tweet.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

NobelBiz

FEBRUARY 22, 2023

Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. To find the best talent, you can focus on the performance metrics that your support agents or sales reps share when recruiting.

Analytics 52

Analytics Call Center Big data Contact Center 52

aircall

JANUARY 30, 2023

When it comes to pricing, Yodel offers its customers two plans: Premium: $25 per month per user Premium Plus: $35 per month per user The Premium plan offers only three integration options, while the more expensive Premium Plus plan includes 10 integrations. stars Pricing: Starting at $19.99 stars Pricing: Starting from $25.95

Call Center 62

Call Center call center software Analytics Customer centricity 62

Tethr

JUNE 22, 2020

Tethr’s proven ability to gather rich voice of customer data as soon as you turn it on gives businesses both the insight and the actionable next step across the enterprise — from product and engineering to marketing and compliance departments, to name just a few. The how is often defined by you depending on your business model.

Customer Experience 66

Customer Experience Customer effort Interactive Voice Response Coaching 66

CustomerSuccessBox

FEBRUARY 28, 2022

A customer engagement model is a company’s method of interacting and creating connections with its customers. The best customer engagement model will boost trial conversions, revenue per customer, customer satisfaction, and customer retention significantly. The second stage is ‘Adopt’.

Upselling 52

Upselling Customer advocacy SaaS Education 52

SmartKarrot

DECEMBER 5, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Coaching 19

Coaching Metrics Accountability Sales 19

TeamSupport

NOVEMBER 10, 2020

Develop a portfolio of services programs to provide access to technical expertise, account management, skills development, and subject matter expertise. Product sales practices must fully embrace the role of services in helping customers to adopt and apply products. Create Awareness and Demand for Services.

Customer Support 59

Customer Support B2B Coaching Education 59

ChurnZero

APRIL 27, 2021

We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage.

SaaS 98

SaaS Metrics Sales Marketing 98

Robert Davis

JANUARY 29, 2020

The contact center side-by-side coaching model by Robert C. Whether you are trying to improve customer acquisition or retention, customer experience (CSAT/NPS) or other KPIs, there is nothing more important than a commitment to coaching and a set of robust coaching tactics. Davis and Associates.

Coaching 12

Coaching Contact Center Best practices Customer retention 12

SmartKarrot

AUGUST 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (Hybrid) Organization: Grubhub As a Director of Customer Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention, satisfaction, and client up-sells for the Grubhub’s corporate accounts team.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer retention 19

Customer retention Finance Accountability Coaching 19

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Serve as the escalation and resolution point for CSMs to address individual customer issues and concerns.

Upselling 19

Upselling Coaching Best practices Consulting 19

SharpenCX

DECEMBER 4, 2019

It means you have disengaged employees at the helm serving customers. And, it means, your attention as a manager is pulled from coaching and training for deeper knowledge to recruiting and onboarding. That’s why the correlation between employee satisfaction and customer satisfaction is so significant. Higher agent retention.

Contact Center 67

Contact Center Customer Experience Wait times Contact center software 67

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Drive growth by attaining a deep understanding of client needs and identifying opportunities for account expansion and service diversification. Creating best-in-class processes for onboarding, training, support, engagement, and business reviews.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

DECEMBER 13, 2022

Lead the global Professional Services organization (direct and indirect), having full accountability and ownership for the delivery of implementation, onboarding, and additional value-added services to NetReveal (NR) customers. Role: Director, Customer Success Location: Remote, Canada Organization: Poka Inc.

Engineering 19

Engineering SaaS Coaching Government 19

Customer Guru

DECEMBER 13, 2017

Mapping the customers for each department gives a clear view of how the department’s work impacts the customer experience of the end customer, who is most likely being served by the sales and account management department. The best way to achieve this is to build a Customer Journey Map (CJM).

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

JustCall

AUGUST 25, 2022

In most cases, customers complain that the customer care center is negligent and not satisfactory. But one of the most important benefits of the quality assurance process is customer retention and engagement. Further, it helps the customers feel that the company is concerned about their noteworthy needs.

Call Center 52

Call Center Construction Feedback Coaching 52

3CLogic

DECEMBER 10, 2021

As for how the customer experience affects profitability more specifically, there are a number of ways a great CX strategy directly affects your bottom line. ?? Leads To Future Sales. It seems reasonable to assume customers who are satisfied with a product or service will buy again, but that isn’t always the case.

Contact Center 52

Contact Center Coaching Analytics Customer centricity 52

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Government 19

Government Upselling Accountability Customer centricity 19

ChurnZero

MARCH 13, 2020

Sometimes, having four QBRs a year for a customer IS too much.”. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. Proactive course-correction fuels customer retention.

Metrics 59

Metrics Consulting Consulting Coaching 59

SmartKarrot

SEPTEMBER 19, 2022

Role: Head of Client Success, West Region Location: Malvern, PA, US Organization: Vanguard As a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment. Setting clear growth and retention strategy for the assigned market segment.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Manage and cultivate your current clientele to promote account retention, customer value, and business growth.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Engage with clients at all levels and be the lead for all client engagements.

Education 19

Education Upselling Customer centricity Coaching 19

Solvvy

AUGUST 22, 2022

Furthermore, in competitive spaces, a customer may sit back and challenge a service agent to “Dazzle me.” ” Going the extra mile can make a positive impact on customer retention. With RPA handling routine, day-to-day tasks, agents can devote more of their time to helping customers. .

Customer Service 89

Customer Service Interactive Voice Response Chatbots Self service 89

SmartKarrot

AUGUST 25, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase.

Construction 19

Construction SaaS Coaching Accountability 19

Global Response

JULY 23, 2023

Our world-class employees receive the best-in-class training and coaching so they can eat, sleep, and breathe your brand. We selectively match our specialists to each brand so they embody your culture at every customer touchpoint. Compromise wasn’t an option—that’s where Global Response came in.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: CrowdRiff As a Customer Success Manager, you will proactively engage customers across multiple time zones to ensure that customers are reaching the value. Assess customer health, increase retention, and drive product adoption.

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Operational account planning, including capacity planning and account segmentation. The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.

CRM 19

CRM Accountability Coaching Customer retention 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Operational account planning, including capacity planning and account segmentation. The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.

CRM 19

CRM Accountability Coaching Customer retention 19

Amity

OCTOBER 31, 2016

The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new. How did you personally get started in Customer Success?

Coaching 0

Coaching Engineering Upselling Marketing 0

Education Services Group

MAY 13, 2020

Regardless of your organizational structure – whether CS rolls up to sales, operations, or you have your own discreet organization within the business, it is critical to demonstrate how CS influences growth and impacts costs. We may see Account Managers within the sales organization owning that relationship.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Balto

SEPTEMBER 12, 2023

These detailed insights enable you to create personalized experiences for your customers, which make it easier to foster long-lasting relationships with them. By showing each customer that you “remember” that last issue they had with your services, you’ll earn their trust and boost customer retention.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Assist in the on-going technical and sales education and development of the broader team.

Education 19

Education Healthcare Accountability Coaching 19