ClientSuccess

JUNE 19, 2019

It will surely get your brain and bank account working overtime. Webinars and Live Demos: The Secret to Leveling Up the Customer Game. Regular webinars and live demos aren’t restricted to the IT universe. You could conduct webinars on product features or simply conduct one to address widespread user concerns.

Customer retention 73

Customer retention B2C Entertainment Consulting 73

ChurnZero

JANUARY 4, 2024

“B2B and B2C companies across industries will increasingly recognize the pivotal role that customer success plays in retaining existing clients, driving revenue, and fostering sustainable growth. . Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

TeamSupport

JUNE 3, 2020

It’s common to get multiple emails a day requesting meetings or inviting us to webinars to learn about various software solutions. It happens in our work life, too. Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea?

B2B 64

B2B Customer Support B2C Self service 64

ChurnZero

JUNE 1, 2022

If they attended a webinar, I knew for how long. […] It was incredible. The CSMs were managing 150 accounts each and all they had was Salesforce, their email, and a phone. If it’s a B2C company, it’s the experience of using the product for the first time. If I sent them an email, I knew if they were opening it.

SaaS 52

SaaS Marketing B2C Metrics 52

ChurnZero

FEBRUARY 7, 2020

A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. In this webinar, we will discuss how to: 1.

SaaS 64

SaaS Transportation B2C Customer retention 64

Hero Digital

AUGUST 5, 2019

With an unconventional approach, your B2B marketing can be as attention-grabbing as B2C brands often are. But you’ve probably got something you’d like to promote (an event, a webinar, or another asset). For target accounts, the experience started when an inconspicuous box landed on their desk.

B2B 42

B2B Marketing Best practices Wireless 42

Dialer 360

NOVEMBER 11, 2020

Call Center Website & Other Social Media Accounts. Email Marketing for B2B and B2C. Video Marketing, Blogging, Webinar Marketing. Surely, you need the personal branding of your contact center. Your Call center must have the following capabilities. Latest Call Center Infrastructure. Experienced Call Center Agents.

Call Center 49

Call Center Advertising B2C voip 49

JivoChat

JULY 21, 2021

You might find that direct mail can be used to generate leads and sales, build your brand’s image and awareness, introduce new services or products, or even promote your website or social media accounts. No matter whether you’re working in a B2B or even a B2C sector, special events can keep your customers engaged.

Chatbots 52

Chatbots B2C CRM Customer retention 52

ChurnZero

JUNE 28, 2019

But for the feedback that does stick, your account will consider you their customer champion. Poor Fit Customers Aren’t Advocates: As with B2C consumers, B2B buyers are more likely to share an unsatisfied experience versus a positive interaction. Upcoming Webinar. Customer) Fit is Key. Subscribe to the Fighting Churn newsletter.

B2B 49

B2B B2C Entertainment Customer advocacy 49

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The answers are normally quite homogenous in B2C (e.g. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

Amity

JANUARY 30, 2019

Account Management / CS Sales. If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base. Or maybe your business model is B2C and an online customer experience strategy with digital experts is best.

Education 61

Education Engineering B2C Technical Support 61

Lumoa

SEPTEMBER 1, 2023

Upcoming webinars CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback – How can Marketing truly leverage customer feedback to drive value? Pretty neat! Thanks for understanding! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting. Thanks for reading!

B2C 157

B2C Feedback Accountability Marketing 157

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Work closely alongside the CSMs to develop account plans and relationship-management strategies. Engage the top 10 Major Enterprise Accounts, at an organizational level.

Enterprise 10

Enterprise B2C Education Coaching 10

JustCall

APRIL 13, 2020

However, to maintain the same level of professionalism, it will be wise for you to take these tips and hacks into account. Holding regular team check-ins through video meetings is also crucial for holding them accountable. Ascertain performance accountability from remote sales reps by setting clear timelines.

Sales 98

Sales CRM Analytics Chatbots 98

ChurnZero

APRIL 12, 2019

If you find yourself wondering these exact same questions, then you should check out our on-demand webinar with Julia Ahlfeldt, where she breaks down what it takes for an organization to truly put the customer at the center of their business. And stay tuned for more ChurnZero webinars to come.

Customer centricity 14

Customer centricity B2B Surveys Feedback 14

LiveChat

SEPTEMBER 12, 2018

How many webinars have you attended in your whole professional life? Webinars is a perfect way to generate new leads and build trust. Even though webinars may seem a demanding, time- and energy-consuming activity from the organizational side, they have proved to be a highly effective sales tool. Give them the reason to watch.

B2B 45

B2B Sales B2C Marketing 45

ClearAction

JANUARY 14, 2015

After all, B2B account teams are usually quite involved with clients throughout a long sales cycle, interacting with various influencers of the buying decision and almost "living" the customer journey alongside their clients. State of Business-to-Business Customer Experience Management. Seeing the Full Picture.

Customer Experience 97

Customer Experience B2B Management B2C 97

Vistio

APRIL 2, 2022

And many of, certainly my clients and member companies, are often refilling positions because of promotion out to other arms of the organization. And how can we smooth over that transition that the bot gets them to the agent and the agent can handle whatever issue that they have.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

CrazyCall

JANUARY 21, 2019

One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales. As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. Switch to Account-Based Selling. Use the right tools.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. • Webinars. Join Lincoln Murphy, Customer Success Evangelist, for this 45-minute webinar. March 7-9 - Influitive Advocamp.

SaaS 80

SaaS Education Customer retention Sales 80

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Take a look at our next round of e-commerce tools that can help with inventory, shipping, accounting, and other operational tasks. Ongoing Training: Sourcify offers webinars and educational white papers.

Advertising 52

Advertising Analytics Sales Enterprise 52

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Prior to Gainsight, Kellie led account management and partner management teams at ADP, yet always had a passion for Customer Success. “I Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Anastasia Zdoroviak. Cynthia Del Pozo.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CrazyCall

AUGUST 16, 2019

If you want to master direct selling, account-based sales, and field sales this will be one of the best sales podcasts for you! What Quotable offers is plenty of medium-length episodes with top-notch guests who share their strategies on how to be a better sales leader, how to close big accounts, and how to improve your B2B processes.

Sales 115

Sales B2B Coaching Personalization 115