Beyond Philosophy

JUNE 18, 2015

Don’t miss Michael Lowenstein, Thought Leadership Principal at Beyond Philosophy, as he provides valuable perspectives on B2B and B2C loyalty programs and offers practical and proven methods for developing consistent loyalty programs. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015.

B2C 399

B2C B2B Employee engagement Customer Experience 399

ProProfs Blog

AUGUST 14, 2020

Webinar Registrations. To help them drive towards success with your tools, you can initiate a webinar and draw their attention towards educational content. Use the Announcement feature to inform customers that you’ve scheduled a webinar for them. Give a brief on what the webinar is about and what they’ll get as an outcome.

Analytics 174

Analytics B2B Education Feedback 174

ChurnZero

JANUARY 28, 2020

Upcoming Webinar: How to Streamline Onboarding to Reduce Churn. In this webinar, we will: Discuss how a successful onboarding impacts customer retention. Customer Experience: What B2B Can Learn from B2C – When was the last time you had a B2B customer experience that felt truly personal? Get your ‘yes’ to Customer Success!

B2C 64

B2C B2B Customer retention SaaS 64

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. If you missed the webinar, you can watch it on-demand. Even consumer (B2C) operates very differently. Q&A Recap.

Benchmark 98

Benchmark SaaS B2B B2C 98

TMP Direct

SEPTEMBER 16, 2021

Consumers input basic yet important information into a short form and click a button — either to contact you, download a white paper, sign up for a webinar, register for a free trial service or other such offering. Generating high-converting leads is definitely easier for B2C brands than it is to B2B brands. TMP’s role.

B2B 96

B2B B2C Chatbots Advertising 96

ChurnZero

JUNE 1, 2022

If they attended a webinar, I knew for how long. […] It was incredible. If it’s a B2C company, it’s the experience of using the product for the first time. “When I was a CMO of a company, I had all these incredible tools to manage my prospects. I knew exactly what they were doing. This was 15 years ago.

SaaS 98

SaaS Marketing B2C Metrics 98

OctopusTech

APRIL 26, 2020

It works for both B2B and B2C industries. This tactic is perfect for both B2B and B2C companies. It also helps in cases where you need your leads to sign up for events or webinars. Cold calling works for any business where you have a product or service that you can easily explain over the phone. Email Marketing. Inside Sales.

B2C 62

B2C B2B Advertising Engineering 62

PeopleMetrics

JANUARY 24, 2022

And my first book, Listen or Die , has numerous B2B examples and a chapter devoted to the differences between B2B and B2C CX. our weekly webinar on all things CX, with our first one on Tuesday, February 1 st at 12 noon (EST). High-impact customers will be a regular topic on PeopleMetrics LIVE! ,

B2B 90

B2B Journey mapping B2C Benchmark 90

ClientSuccess

JUNE 19, 2019

Webinars and Live Demos: The Secret to Leveling Up the Customer Game. Regular webinars and live demos aren’t restricted to the IT universe. Data suggests that a company which implemented a webinar session, ended up enjoying a 20-40% attendee conversion into qualified leads. to reach potential customers. Closing Thoughts.

Customer retention 73

Customer retention B2C Entertainment Consulting 73

GetFeedback

JULY 19, 2019

B2C customers, who already say it’s easier than ever to take business elsewhere, will follow. In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . Check out the full webinar recording here.

Airlines 123

Airlines Benchmark Surveys B2C 123

ChurnZero

JANUARY 4, 2024

“B2B and B2C companies across industries will increasingly recognize the pivotal role that customer success plays in retaining existing clients, driving revenue, and fostering sustainable growth. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

TeamSupport

JUNE 3, 2020

It’s common to get multiple emails a day requesting meetings or inviting us to webinars to learn about various software solutions. It happens in our work life, too. Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea?

B2B 64

B2B Customer Support B2C Self service 64

Serenova

AUGUST 5, 2019

In the webinar , How to Design Your Contact Center to Be Customer-Centric , our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, offers tips, trends and perspective on how you can move toward a more customer-centric contact center. You can access all three webinars in the series here. Automation. Augmentation.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

CSM Magazine

MAY 26, 2021

This is particularly true when it comes to B2B sales cycles, which tend to be much longer than B2C sales cycles on average. Examples of this could include having webinars to coach them through particular challenges that they’re having. Therefore, there are many steps along the way to conversion.

Customer Experience 52

Customer Experience Engineering B2C B2B 52

Amity

MARCH 22, 2018

In a recent webinar , we polled attendees to find out where they stand in regards to on-demand customer onboarding. This is common for B2C tools or Dev tools where you assist high-tech users that are already well trained. This gives customers access to the information they need, exactly when they need it.

Self service 88

Self service B2C Education Enterprise 88

Netomi

APRIL 28, 2022

Empowering businesses around the globe, SaaS platforms are widely adopted for their accessibility, compatibility, and operational management – whether that is for hosting company-wide meetings and webinars (Zoom), sending and analyzing engaging email campaigns (MailChimp), or even signing legal contracts (DocuSign).

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

ChurnZero

JUNE 1, 2022

If they attended a webinar, I knew for how long. […] It was incredible. If it’s a B2C company, it’s the experience of using the product for the first time. “When I was a CMO of a company, I had all these incredible tools to manage my prospects. I knew exactly what they were doing. This was 15 years ago.

SaaS 52

SaaS Marketing B2C Metrics 52

Nicereply

FEBRUARY 2, 2024

This will simplify your B2C or B2B sales lead generation efforts since prospective clients will come to you with pre-established trust courtesy of the positive reviews by your happy customers. Current customer experience : The customer journey map for your business and key areas of improvement.

Education 59

Education Accountability Customer retention Journey mapping 59

ChurnZero

FEBRUARY 7, 2020

To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption. In this webinar, we will discuss how to: 1.

SaaS 64

SaaS Transportation B2C Customer retention 64

NobelBiz

FEBRUARY 27, 2024

In a B2C scenario with relatively short talk times, agents can go from an average of four contacts per hour (manual dialing) to 16 or more contacts per hour using a predictive dialer. Achieving these goals requires a special balance between the human touch and technological innovation.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Fonolo

NOVEMBER 6, 2018

Here is a common example: We used that exact chart (hat tip to RingCentral ) in last week’s webinar on AI in the Call Center. What if Apple decides to focus more on autonomous cars and augmented reality rather than B2C chat? The cohort study asks questions about channel preference and then categorizes the answers by age range.

Abandon rate 67

Abandon rate B2C Call Center Surveys 67

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. That's where online communities have changed the game.

Self service 67

Self service B2B SaaS Gamification 67

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

TeamSupport

JANUARY 11, 2019

By choosing a customer service software solution for your industry (B2B – business-to-business or B2C – business-to-consumer), you can save both time and money by keeping better track of customer conversations. One feature that is a must-have for any customer service team in the SaaS industry is screen sharing.

SaaS 40

SaaS Customer Service Customer Experience B2C 40

Dialer 360

NOVEMBER 11, 2020

Email Marketing for B2B and B2C. Video Marketing, Blogging, Webinar Marketing. Rank Your Call Center Website. Target Your Customer Through Social Media Marketing. Paid Search Engine Advertisement. Content Marketing. Additionally, you need to create hype all over the internet.

Call Center 49

Call Center Advertising B2C voip 49

JivoChat

JULY 21, 2021

No matter whether you’re working in a B2B or even a B2C sector, special events can keep your customers engaged. In a B2B setting events like webinars, training, and conference appearances give you an opportunity to get face-time with customers to build rapport and trust, as well as educate them on the benefits of your products.

Chatbots 52

Chatbots B2C CRM Customer retention 52

ChurnZero

JUNE 28, 2019

Poor Fit Customers Aren’t Advocates: As with B2C consumers, B2B buyers are more likely to share an unsatisfied experience versus a positive interaction. Upcoming Webinar. Poor Fit Customers Aren’t Easily Upsold : This ties in closely with the idea of trying to minimize the negative impact of churn through other revenue streams.

B2B 49

B2B B2C Entertainment Customer advocacy 49

Kayako

JULY 30, 2018

Providing practical use cases for success and making them readily available through knowledge centers, communities, webinars, podcasts, and contextual guidance are all examples of how chat can be a powerful way to channel the voice of the customer back into your marketing programs.

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

Hero Digital

AUGUST 5, 2019

With an unconventional approach, your B2B marketing can be as attention-grabbing as B2C brands often are. But you’ve probably got something you’d like to promote (an event, a webinar, or another asset).

B2B 42

B2B Marketing Best practices Wireless 42

Influitive

OCTOBER 30, 2015

Tweet this quote: “It’s not about B2B or B2C, it’s B2H–Business to Human.”. He says it is the job of the marketer to use this new technology—like an advocate marketing program —to scale customer engagement efforts at every stage of the buyer’s journey. Download your FREE eBook now.

Marketing 79

Marketing B2B B2C Upselling 79

C3Centricity

OCTOBER 22, 2018

For more ideas about improving your customer understanding, why not watch the FREE Customer Centricity Champions Webinar ? As you can see they are all relevant to almost any business environment and industry, whether B2B or B2C. Contact us here and don’t forget to check out our “ Customer Centricity Champions Webinar.”

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Lumoa

SEPTEMBER 1, 2023

Upcoming webinars CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback – How can Marketing truly leverage customer feedback to drive value? Thanks for understanding! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting. Thanks for reading!

B2C 157

B2C Feedback Accountability Marketing 157

Amity

JANUARY 30, 2019

Or maybe your business model is B2C and an online customer experience strategy with digital experts is best. Training could be delivered live, via recorded webinars, onsite or in a combination of these ways. Are you looking to establish yourself as a thought leader in your industry?

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Lead online webinars and demos to educate customers on the features of the product. Develop and execute strategies that result in an increased LTV across all customer segments.

Enterprise 10

Enterprise B2C Education Coaching 10

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Upcoming Webinar. This webinar will focus on helping you to guide your Customer Success team to more easily lead, prioritize, and manage their book of business in a standardized, scalable manner. Music on the go: Spotify. Movies and shows: Netflix. As simple as 1,2,3, right?

Accountability 75

Accountability Metrics Education Marketing 75

Beyond Philosophy

JUNE 9, 2015

New Webinar: How to Design & Build an Effective Loyalty Program. Don’t miss Michael Lowenstein, thought leadership principal at Beyond Philosophy, as he provides valuable perspectives on B2B and B2C loyalty programs and offers practical and proven methods for developing consistent loyalty programs. Have you seen a difference?

Airlines 344

Airlines B2C Surveys B2B 344