TeamSupport

JUNE 3, 2020

It’s common to get multiple emails a day requesting meetings or inviting us to webinars to learn about various software solutions. A support software solution should be a home point for all customer interactions with information that is visible and accessible to support, sales, and product development teams.

B2B 64

B2B Customer Support B2C Self service 64

ChurnZero

FEBRUARY 7, 2020

A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. In this webinar, we will discuss how to: 1.

SaaS 64

SaaS Transportation B2C Customer retention 64

Hero Digital

AUGUST 5, 2019

With an unconventional approach, your B2B marketing can be as attention-grabbing as B2C brands often are. But you’ve probably got something you’d like to promote (an event, a webinar, or another asset). For target accounts, the experience started when an inconspicuous box landed on their desk.

B2B 42

B2B Marketing Best practices Wireless 42

Dialer 360

NOVEMBER 11, 2020

Call Center Website & Other Social Media Accounts. Email Marketing for B2B and B2C. Video Marketing, Blogging, Webinar Marketing. Hire BDO And Sales Representatives for business promotion. More Leads and Sales. Surely, you need the personal branding of your contact center. Latest Call Center Infrastructure.

Call Center 49

Call Center Advertising B2C voip 49

JivoChat

JULY 21, 2021

It includes efforts before and after a customer interaction and is a proactive way to send consumers down the sales funnel. You might find that direct mail can be used to generate leads and sales, build your brand’s image and awareness, introduce new services or products, or even promote your website or social media accounts.

Chatbots 52

Chatbots B2C CRM Customer retention 52

ChurnZero

JUNE 28, 2019

But for the feedback that does stick, your account will consider you their customer champion. Poor Fit Customers Aren’t Advocates: As with B2C consumers, B2B buyers are more likely to share an unsatisfied experience versus a positive interaction. Upcoming Webinar. Customer) Fit is Key. Feeling nostalgic?

B2B 49

B2B B2C Entertainment Customer advocacy 49

Amity

JANUARY 30, 2019

Account Management / CS Sales. If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base. Or maybe your business model is B2C and an online customer experience strategy with digital experts is best.

Education 61

Education Engineering B2C Technical Support 61

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The answers are normally quite homogenous in B2C (e.g. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Work closely alongside the CSMs to develop account plans and relationship-management strategies. Engage the top 10 Major Enterprise Accounts, at an organizational level.

Enterprise 10

Enterprise B2C Education Coaching 10

CrazyCall

JANUARY 21, 2019

The world of sales has been changing over the past few decades. With the growth of new software and technology, new types of sales processes have come into play. One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

CrazyCall

AUGUST 16, 2019

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? The same goes for salespeople.

Sales 115

Sales B2B Coaching Personalization 115

LiveChat

SEPTEMBER 12, 2018

How many webinars have you attended in your whole professional life? Webinars is a perfect way to generate new leads and build trust. Even though webinars may seem a demanding, time- and energy-consuming activity from the organizational side, they have proved to be a highly effective sales tool. Let’s dig deeper! #1

B2B 45

B2B Sales B2C Marketing 45

ChurnZero

APRIL 12, 2019

If you find yourself wondering these exact same questions, then you should check out our on-demand webinar with Julia Ahlfeldt, where she breaks down what it takes for an organization to truly put the customer at the center of their business. And stay tuned for more ChurnZero webinars to come.

Customer centricity 14

Customer centricity B2B Surveys Feedback 14

ClearAction

JANUARY 14, 2015

After all, B2B account teams are usually quite involved with clients throughout a long sales cycle, interacting with various influencers of the buying decision and almost "living" the customer journey alongside their clients. State of Business-to-Business Customer Experience Management. High-Touch in B2B Customer Experience.

Customer Experience 97

Customer Experience B2B Management B2C 97

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. • Webinars. January 13 - How to Build a Customer Success Culture with Strong Sales Alignment & Collaboration.

SaaS 80

SaaS Education Customer retention Sales 80

JivoChat

JULY 5, 2021

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform.

Advertising 52

Advertising Analytics Sales Enterprise 52

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Prior to Gainsight, Kellie led account management and partner management teams at ADP, yet always had a passion for Customer Success. “I Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Anastasia Zdoroviak. Cynthia Del Pozo.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64