Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

JULY 19, 2022

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. Subtitle creation on video content can be challenging because the translated speech doesn’t match the original speech timing.

Engineering 84

Engineering APIs Education Best practices 84

AWS Machine Learning

MARCH 30, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. For any parameter values that are greater than 2 hours, Amazon Personalize automatically refreshes the trending item recommendations every 2 hours to account for new interactions and new items.

Personalization 82

Personalization APIs Accountability Engineering 82

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 70

Scripts Analytics Accountability Engineering 70

Help Scout

MAY 12, 2021

When a frustrated customer demands a refund, wants to close their account, or expresses disappointment with a product, a great customer service rep can often turn it around with a helpful answer, effective listening, and thoughtful questions. Your finance team, who may be involved with larger account billing. Your sales team.

Customer retention 116

Customer retention Finance Analytics Customer effort 116

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

ConvergeOne

FEBRUARY 16, 2021

High-definition video conferencing is necessary for the meeting rooms, as well. Video analytics and monitoring would be highly beneficial for security purposes. The production lines require pervasive wireless access to support for manufacturing systems, video surveillances, and business application support.

Wireless 82

Wireless Finance APIs Engineering 82

Hodusoft

AUGUST 30, 2022

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. The most popular cloud-based services: UCaaS, CCaas, and CPaaS.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. The following figure shows both versions of these patterns.

Scripts 93

Scripts APIs Government Analytics 93

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. Review your options from the qnabot-on-aws-plugin-samples repository README.

Self service 100

Self service APIs Transportation Contact Center 100

AWS Machine Learning

AUGUST 15, 2022

You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. For video-on-demand use cases, you can use this feature to fill 40% of a carousel with newly launched shows and movies that you want to highlight, or to promote live content.

Personalization 70

Personalization APIs Entertainment Marketing 70

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 99

Marketing APIs Engineering Analytics 99

Aspect

JULY 15, 2020

These scheduling functions include: Schedule Editor, Request Viewer, Personal Account Balances, Group Allowance Account Balances, Trades, Trade Bulleting Board, Intra-day Staffing Balances and Agent Productivity. Grid quick view s that allow audio/video playback, transcript view or metadata review without leaving the search grid .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

AWS Machine Learning

NOVEMBER 27, 2023

According to IDC , unstructured data accounts for over 80% of all business data today. This includes formats like emails, PDFs, scanned documents, images, audio, video, and more. Let’s invoke the Amazon OpenSearch API to search relevant documents for the generated vector embeddings. Add a custom transform with Python (PySpark).

Engineering 72

Engineering APIs Big data Accountability 72

Quiq

JUNE 22, 2022

Use Google business messaging API to connect via a third-party app, like Quiq. Link blog posts and video tutorials: Build trust with customers by providing extra information, like ideas for incorporating a product into your life or instructions on how to use it for maximum effectiveness. This option gives you basic chat capabilities.

Sales 56

Sales APIs Best practices Analytics 56

JivoChat

JUNE 6, 2022

It offers an unending range of advantages as well as extensive reporting and analytics. . Furthermore, you can duplicate your site at any time in order to create a manual backup in your Wix account. Embed code for the video: 3. Firstly, remember to register an account or Sign In on the LitExtension Website.

APIs 75

APIs Accountability Sales Analytics 75

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. This API processes the documents and stores the JSON output files in Amazon S3 for postprocessing.

APIs 68

APIs Construction Metrics Technology 68

Natalie Petouhof

APRIL 13, 2016

Save Button : The Save Button will let people save interesting articles, products, videos, and more from around the web into their Saved folder on Facebook, where they can easily access it later from any device. We’ll be making the design specs and stitching code available on GitHub this summer.

APIs 40

APIs Accountability Analytics Technology 40

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 100

Engineering Accountability Construction APIs 100

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc. out of 5.

Management 52

Management CRM Analytics Customer retention 52

JivoChat

DECEMBER 2, 2021

Powerful checkout analytics and data. It gives you detailed analytics and reporting in the customer’s checkout process. Before performing a migration, you must register a LitExtension account or sign in (if you already have an account on their site). Google Tag Manager is a newly added feature only for Shopify Plus.

Abandon rate 52

Abandon rate APIs Sales Enterprise 52

aircall

DECEMBER 19, 2022

With CRM integrations, video conferencing capabilities, and compatibility with multiple browsers, Vonage offers increased optimization. Analytics. A VoIP platform that offers you analytical insights into your calls can help you increase your communication power and efficiency. Pricing: Starting from $26 per account per month.

voip 62

voip Analytics APIs Interactive Voice Response 62

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 71

APIs Healthcare SaaS Engineering 71

JivoChat

MAY 10, 2023

Instagram and TikTok are great for promoting art pieces as they focus on images and videos. Take great pictures of your work, and publish them on your social media, you can also make behind the scene videos showing how you develop the pieces, this helps to make the audience feel closer to you.

Analytics 75

Analytics Sales Accountability Marketing 75

JustCall

OCTOBER 4, 2022

Brief is an all-inclusive Facebook Messenger alternative that offers a host of useful features such as instant chat, video conferencing, task management, file sharing, and team collaboration. Project managers can set assignments for team members and share media files via video conferencing. Image Source. Top Features of Brief.

Advertising 52

Advertising CRM Feedback Enterprise 52

AWS Machine Learning

AUGUST 2, 2023

We demonstrate CDE using simple examples and provide a step-by-step guide for you to experience CDE in an Amazon Kendra index in your own AWS account. With AI-powered tools and analytics, it has become easier than ever to build not just one story but customized stories to appear to end-users’ unique tastes and sensibilities.

Enterprise 70

Enterprise Healthcare APIs Big data 70

JustCall

AUGUST 5, 2022

JustCall: Post-Call Survey Analytics. In contrast, Wingman offers very limited integration capabilities with calendars, video conferencing tools, CRMs, dialers, and productivity apps. You can even access analytics and reports that capture the agent’s performance against these parameters. JustCall IQ: Dashboard.

call center software 52

call center software Call Center Enterprise Engineering 52

CSM Magazine

FEBRUARY 2, 2022

There are various channels for customer acquisition including, email marketing, search marketing, social media marketing, video marketing, and content marketing. The smart analytics suite will provide an integrated bird-eye view of geography, acquisition, and customer engagement for your emails. Guided experiences of every product.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 99

Analytics APIs Engineering Construction 99

JivoChat

JULY 14, 2021

Customers can also troubleshoot simple problems or perform quick administrative tasks like resetting their passwords, adding a live chat button , managing their billing, or changing other account information. Articles provide step-by-step written instructions, as well as supporting video tutorials that are regularly updated.

Self service 52

Self service Chatbots B2B Customer centricity 52

Enghouse Interactive

JULY 10, 2018

Use images and Videos. Screenshots and videos can be a helpful way to guide your members through a particular process, especially if what they are looking to do requires multiple steps. Making significant changes to an account. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM.

Self service 40

Self service CRM Contact Center Analytics 40

Avaya

JUNE 21, 2016

Today, digital interactions account for more than 35% of all interactions, and at the current rate, it will overtake voice in two years’ time (Dimension Data, 2015). Media support ranges from automated to live service, including chat and chat-bot, SMS, web/social media, mobile multimedia, co-browsing, chatting, video.

Enterprise 45

Enterprise APIs Contact Center Engineering 45

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 85

APIs Engineering Government Telecommunications 85

JustCall

JANUARY 27, 2023

Dialpad supports voice, messaging, and video. Whiteboarding – Use whiteboards during video calls. Real-time analytics – The platform delivers real-time communication and performance analytics. Dialpad provides features for phone, messaging, email, video, and team conferencing.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 102

Contact Center CRM Analytics Average Handle Time 102

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 72

Analytics Healthcare Engineering Government 72