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Best Video Format for Instagram

JivoChat

Understanding the best video format for Instagram is an important factor in conquering your audience. billion monthly users in 2022 , this is the second largest social media network in the world, and they have been encouraging creators to produce more video content. . What is the Best Video Format for Instagram? Video Feed.

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5 Best Google Analytics Courses to Improve your Website

JivoChat

The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing. Whether you are an entrepreneur or a marketing professional, understanding how Google Analytics works can help you to boost your business performance, and increase brand awareness and conversion rates. .

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How Chat Analytics Differs from Voice Analytics

Customer Service Life

Thanks to advances in artificial intelligence, specifically natural language processing, and machine learning, the tide is beginning to turn as voice and chat analytics platforms are becoming more accessible, affordable, and insightful. A chat analytics platform and a voice analytics platform are like a screwdriver and a hammer.

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Why is customer journey analytics imperative for your business? How to analyze customer journey metrics?

CustomerSuccessBox

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

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Call Center Analytics and Metrics

Monet Software

Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition. In fact, one Gartner survey asked users what it means and they received a range of answers in response, from “online analytical processing” to monitoring call centers, to data mining. Analytics can take many forms.

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Best Time to Post on TikTok

JivoChat

The time you choose to post your videos may influence how many people will see your content. The best time to post on TikTok for each account depends on who you are targeting, and what time of the day they are online watching videos on TikTok. Thousands of videos are posted every day on TikTok. Use TikTok Analytics.

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Three Contact Center Service Questions That Can Be Answered With Desktop Analytics

Monet Software

For improved insight into every interaction between a contact center agent and a customer, it’s hard to beat desktop analytics (DA). Answers to all of them can be better achieved with desktop analytics. Where speech analytics is primarily customer-focused, desktop analytics delivers insight on your agents and your processes.