AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots 98

Chatbots APIs Self service Contact Center 98

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 90

APIs Customer Service Construction Analytics 90

AWS Machine Learning

MARCH 10, 2023

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. Example use cases for this could be payment processing or high-volume account creation.

APIs 117

APIs Banking Accountability Analytics 117

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts.

Healthcare 105

Healthcare APIs Engineering Accountability 105

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 99

APIs Metrics Consulting Consulting 99

AWS Machine Learning

NOVEMBER 17, 2022

If the current energy consumption deviates too much from the optimal point, ELC provides an action to adjust internal process variables to optimize energy efficiency based on analytical models. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. ELC is hosted in the cloud.

APIs 94

APIs Accountability Metrics Engineering 94

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. For this walkthrough, you should have the following prerequisites: An AWS account. Access the Amazon Transcribe console and call Amazon Transcribe APIs. Solution overview.

APIs 98

APIs Accountability Analytics Contact Center 98

JustCall

JANUARY 23, 2024

With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. WhatsApp Business has apps for small businesses and an API for large teams. Complete the registration process from your Meta developer account’s dashboard.

APIs 52

APIs Chatbots Multichannel Accountability 52

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 87

APIs Banking Analytics Accountability 87

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 78

APIs Benchmark Best practices Engineering 78

AWS Machine Learning

AUGUST 4, 2023

The following steps give an overview of how to use the new capabilities launched in SageMaker for Salesforce to enable the overall integration: Set up the Amazon SageMaker Studio domain and OAuth between Salesforce and the AWS account s. frameworks to restrict client access to your APIs. Select Enable OAuth Settings.

APIs 81

APIs Scripts Management Accountability 81

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 80

APIs Enterprise Accountability Chatbots 80

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs.

APIs 75

APIs Construction Accountability Best practices 75

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal ® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform.

APIs 45

APIs Management Analytics Accountability 45

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 80

Government Banking Analytics Accountability 80

AWS Machine Learning

JANUARY 5, 2024

Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway. Use QuickSight refresh dataset APIs to automate the spice data refresh. It helped enrich the scoring data for better decision making.

Management 115

Management APIs Engineering Government 115

AWS Machine Learning

MARCH 25, 2024

Applications must have valid credentials to sign API requests to AWS services. The specialized Amazon Transcribe Call Analytics APIs have a built-in capability to redact PII in both text transcripts and audio files. You can use tags to control access within your AWS accounts. Best Practice 6 – Use AWS monitoring tools.

Best practices 84

Best practices APIs Transportation Personalization 84

JustCall

JANUARY 29, 2024

As a whole, JustCall is an AI-powered customer communications platform with a ton of nifty voice, SMS, analytics, collaboration , and automation features. But one of its most remarkable features is the Sales Dialer. That is exactly what JustCall’s Predictive Dialer lets you do. At this time, Kixie doesn’t offer a predictive dialing solution.

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

JULY 6, 2023

Depending on the needs, any and all parts of the ML lifecycle can be run in either the customer AWS account or SaaS AWS account, and data and models can be shared across accounts using AWS Identity and Access Management (IAM) policies or third-party user-based access tools. The recommended method is to use IAM roles.

SaaS 79

SaaS Accountability APIs Engineering 79

Talkdesk

SEPTEMBER 4, 2020

About 44% of those borrowers said they would move at least some of their accounts to the bank that came through for them during PPP. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Redefining the competitive landscape.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. These two options cover a majority of near-real-time medical imaging inference pipeline use cases.

Healthcare 99

Healthcare APIs Enterprise Engineering 99

AWS Machine Learning

DECEMBER 1, 2022

These platforms help farmers make sense of their data by integrating information from multiple sources for use in visualization and analytics applications. These differences in satellite images and frequencies also lead to differences in API capabilities and features. Integrated access to Sentinel satellite imagery and data for ML.

APIs 77

APIs Analytics Engineering Technology 77

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 74

APIs Banking SaaS Engineering 74

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 74

Scripts Analytics Accountability Engineering 74

AWS Machine Learning

AUGUST 21, 2023

Prerequisites You need the following prerequisites: An AWS account A SageMaker Jupyter notebook instance Access the code from the GitHub repository and upload it to your notebook instance. Here, you supply the same model_name used in the create_model API call. The endpoint_name must be unique within a Region in your AWS account.

Healthcare 80

Healthcare APIs Scripts Finance 80

AWS Machine Learning

MARCH 12, 2024

The following are key concepts and prerequisites to use AWS Clean Rooms: Each party in the analysis (collaboration member) needs to have an AWS account. The collaboration creator uses the invitee’s AWS account ID as input to send invitations. Prerequisites To invite another person to a collaboration, you need their AWS account ID.

Advertising 104

Advertising Accountability APIs Best practices 104

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. Conclusion. Vamshi Krishna Enabothala is a Sr.

Personalization 69

Personalization APIs Engineering Enterprise 69

aircall

JANUARY 25, 2023

Its features include AI, voice, analytics, and workforce management. The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards. Analytics When it comes to the success of a cloud-based phone system , success is in the details.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. The following figure shows both versions of these patterns.

Scripts 99

Scripts APIs Government Analytics 99

AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). Data exploration on stock data is done using Athena.

Marketing 106

Marketing APIs Engineering Analytics 106

Nicereply

NOVEMBER 16, 2021

Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. From that point of view, it is a practical thing that you don’t need to create a new account, copy API keys, or worry about incorrect credentials. You have ratings, comments, and analytics in one place.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

AUGUST 15, 2022

More specifically, we need to identify the customer’s savings and checking account numbers in the bank statement. The entities in this file are going to be specific to our business needs (savings and checking account numbers). Document is a wrapper function used to help parse the JSON response from the API. TDocumentSchema().load(response)

Banking 77

Banking APIs Accountability Analytics 77

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. For example, consider a situation where you inadvertently introduce a typo in the regular expression used for an account ID slot type, which leads to bot re-prompting the user to provide input again.

Best practices 78

Best practices Metrics APIs Accountability 78

AWS Machine Learning

AUGUST 15, 2022

You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can use the Amazon Personalize console or API to create a filter with your logic using the Amazon Personalize DSL (domain-specific language). It only takes a few minutes.

Personalization 73

Personalization APIs Entertainment Marketing 73