OctopusTech

JUNE 3, 2024

In the business world of the twenty-first century, your website is like your shop. It is where people interested in your offer come to see what is happening. When people consider a website redesign, it is not simply about applying a new color and logo on the website but opening a can of worms that can transform your business.

Engineering 62

Engineering Analytics Marketing Management 62

NobelBiz

APRIL 2, 2024

Are customers becoming more and more demanding with time? With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

Customer Service 79

Customer Service Chatbots Customer centricity Feedback 79

AWS Machine Learning

FEBRUARY 6, 2024

To support overarching pharmacovigilance activities, our pharmaceutical customers want to use the power of machine learning (ML) to automate the adverse event detection from various data sources, such as social media feeds, phone calls, emails, and handwritten notes, and trigger appropriate actions.

Healthcare 101

Healthcare Engineering Construction Consulting 101

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Optimizing your online presence 2.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

AWS Machine Learning

NOVEMBER 21, 2023

Delivering a superior customer experience to instantly find the music that users search for requires a platform that is both smart and responsive. Amazon SageMaker provides an end-to-end set of services that allow Amazon Music to build, train, and deploy on the AWS Cloud with minimal effort.

Calibration 86

Calibration Education Engineering Technology 86

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. Changing interests – Readers’ interests can evolve over time.

Personalization 84

Personalization APIs Engineering Metrics 84

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 114

Enterprise Education Best practices Customer retention 114

NobelBiz

MAY 14, 2024

Contact centers have always been at the forefront of adopting technologies that can enhance the interaction between agents and customers. One of the most transformative technologies in recent years is conversational analytics. Conversational analytics stands as a crucial technology in customer service.

Analytics 59

Analytics Call Center Contact Center Sales 59

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. We cover the following steps: Deploy SageMaker foundation models.

Chatbots 104

Chatbots Enterprise APIs Best practices 104

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. Businesses in today’s remote world need to meet the needs of their customers’ elevated expectations.

B2B 105

B2B Enterprise Healthcare Education 105

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. Table of Contents What is a Debt Collection Agency and How does it Work? Table of Contents What is a Debt Collection Agency and How does it Work?

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

OctopusTech

DECEMBER 20, 2023

In this blog post, we’ll examine how creative website design affects branding, highlighting the significance of user experience, visual content, and captivating imagery. A well-designed website serves as a reflection of your company’s character and core principles, extending beyond the realm of a mere digital presence.

Marketing 62

Marketing Technology 62

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. Table of Contents What Is Customer Experience Automation (CXA)?

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. User-generated content (UGC) presents complex challenges for safety.

APIs 93

APIs Engineering Advertising Accountability 93

SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Or is it something else?”

Self service 99

Self service Virtual Agent Chatbots Analytics 99

OctopusTech

MARCH 27, 2024

Web hosting services provide stability to websites because they are always available, secure, and able to manage the numerous demands of their users. After all, it is a more affordable service with varied resources available. After all, it is a more affordable service with varied resources available.

Customer Support 62

Customer Support Management Technology Customer Experience 62

TechSee

MARCH 7, 2022

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

NobelBiz

APRIL 16, 2024

Not all businesses have the ability or the resources to effectively engage customers across multiple channels. The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. Why is an Omnichannel Customer Engagement Strategy Important for Businesses?

Contact Center 52

Contact Center CRM Call Center Best practices 52

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. TR customer data is changing at a faster rate than the business rules can evolve to reflect changing customer needs.

Personalization 69

Personalization APIs Engineering Enterprise 69

AWS Machine Learning

APRIL 8, 2024

It provides tools that offer data connectors to ingest your existing data with various sources and formats (PDFs, docs, APIs, SQL, and more). As we demonstrate in this post, LlamaIndex APIs make data access effortless and enables you to create powerful custom LLM applications and workflows.

APIs 103

APIs Engineering Accountability Construction 103

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JivoChat

AUGUST 27, 2023

However, there exists a hidden powerhouse—the robust E-commerce infrastructure that drives their operations and ensures a seamless shopping experience for customers. However, there exists a hidden powerhouse—the robust E-commerce infrastructure that drives their operations and ensures a seamless shopping experience for customers.

CRM 75

CRM Technical Support Analytics Customer Support 75

DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries.

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59

JivoChat

JUNE 29, 2023

In the competitive world of E-commerce, going the extra mile and leaving a lasting impression on customers is paramount. A recent study revealed that 94% of consumers think of brand experience as a key factor influencing their purchase decision. But how do you create a brand experience that truly wows your customers?

Analytics 88

Analytics Chatbots Feedback Surveys 88

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Among its standout features is the Preview Dialer.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

AWS Machine Learning

NOVEMBER 22, 2022

ByteDance is a technology company that operates a range of content platforms to inform, educate, entertain, and inspire people across languages, cultures, and geographies. Users trust and enjoy our content platforms because of the rich, intuitive, and safe experiences they provide. In search of high-performance, cost-effective compute.

Engineering 93

Engineering Entertainment Advertising Scripts 93

JivoChat

JULY 18, 2023

When it comes to designing websites, landing pages, newsletters, and other digital arts, you can find different types of tools that use AI to facilitate your work. However, you can still modify the details that don’t meet your expectations. Your creativity and knowledge remain valuable and unique.

Analytics 75

Analytics Advertising Banking Marketing 75

Callminer

SEPTEMBER 14, 2020

They help call centers continuously optimize their processes and provide better experiences for both call center employees and the customers or clients they interact with. Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations.

Call Center 182

Call Center Analytics First call resolution Metrics 182

TechSee

MARCH 10, 2021

This remote and digital-first world has made service organizations rethink how to engage with customers. Remote visual engagement goes way beyond just ‘seeing what your customer sees’ – it’s an enabler and connector for digital transformation. Drivers of Visual Transformation.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

AWS Machine Learning

JULY 20, 2022

As new data privacy regulations like GDPR (General Data Protection Regulation, 2017) have come into effect, customers are under increased pressure to monetize media assets while abiding by the new rules. It also requires a scalable way to map media assets to industry taxonomies that facilitate discovery and monetization of content.

Advertising 84

Advertising APIs Automotive industry standards 84

JustCall

MAY 14, 2024

Training them is the key. Wouldn’t it be great if they could start helping customers quickly without sacrificing valuable time? The longer training takes, the more it can impact your bottom line. If you, too, want to train your agents and create a seamless onboarding process, you are on the right page. The solution?

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

AWS Machine Learning

AUGUST 3, 2023

AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image. FMs are transforming the way you can solve traditionally complex document processing workloads.

APIs 79

APIs Banking Enterprise Construction 79

OctopusTech

JANUARY 24, 2024

This transformative approach to virtual assistance has gained prominence, offering a personal touch to tasks that extend beyond the capabilities of automated systems. In the busy world of 2024, virtual assistants play a bigger role than before, appearing in a wide range of industries, including healthcare and real estate.

Real estate 62

Real estate Healthcare Scripts Technology 62

AWS Machine Learning

MARCH 26, 2024

In today’s business landscape, organizations are constantly seeking ways to optimize their financial processes, enhance efficiency, and drive cost savings. Approved and rejected documents go to their respective folders within the Amazon Simple Storage Service (Amazon S3) bucket. The second step (extraction) can be complex.

APIs 94

APIs Construction Analytics Enterprise 94