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Onboarding Best Practices: Reducing Attrition in the First 90 Days?

COPC

This second installment of the series will offer insights into onboarding best practices for new employees.  According to the 2023 survey, only 71% of respondents felt their training adequately prepared them for success, down three percentage points over two years.

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Which Customer Success best practices should you keep or let go in 2023?

ChurnZero

The Q&A portion of the webinar covered additional acute topics including the one process every Customer Success leader must focus on in 2023, why CSM book size should be based on customer count, and how to move Customer Success out of the sales team’s shadow. Q: What one process should CS leaders focus on in 2023?

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In Security We Trust: Best Practices for Navigating Security Decisions

Revation Systems

A study by Deloitte surveying B2B purchasers revealed those who very strongly agreed that the brand employed measures to prevent data loss and privacy breaches were 24% more likely than average to highly trust the brand. Third-party validation – Look for third-party validation through compliance and industry best practices.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. However, it is important to first understand the pros and cons of it before moving forward.

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Top 5 Customer Service & CX Articles for the Week of September 4, 2023

ShepHyken

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. they’re everywhere. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind.

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The State of Automated Customer Service in 2023

Comm100

The State of Automated Customer Service in 2023. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service.

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HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions

Hodusoft

HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions In today’s increasingly interconnected world, businesses must be equipped with advanced communication solutions. Effective communication solutions are the cornerstone of success for businesses across various industries. Schedule a meeting!!