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Four Hybrid Workforce Best Practices to Implement in 2024

CCNG

They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. According to Pew Research, in 2023, roughly 35% of workers who can work from home choose to do so full-time. So, how do you make hybrid work a practical option for your employees in the long term?

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Four Hybrid Workforce Best Practices to Implement in 2024

CCNG

They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. According to Pew Research, in 2023, roughly 35% of workers who can work from home choose to do so full-time. So, how do you make hybrid work a practical option for your employees in the long term?

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Onboarding Best Practices: Reducing Attrition in the First 90 Days?

COPC

This second installment of the series will offer insights into onboarding best practices for new employees.  According to the 2023 survey, only 71% of respondents felt their training adequately prepared them for success, down three percentage points over two years.

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Which Customer Success best practices should you keep or let go in 2023?

ChurnZero

The Q&A portion of the webinar covered additional acute topics including the one process every Customer Success leader must focus on in 2023, why CSM book size should be based on customer count, and how to move Customer Success out of the sales team’s shadow. Q: What one process should CS leaders focus on in 2023?

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In Security We Trust: Best Practices for Navigating Security Decisions

Revation Systems

A study by Deloitte surveying B2B purchasers revealed those who very strongly agreed that the brand employed measures to prevent data loss and privacy breaches were 24% more likely than average to highly trust the brand. Third-party validation – Look for third-party validation through compliance and industry best practices.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. However, it is important to first understand the pros and cons of it before moving forward.

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Top 5 Customer Service & CX Articles for the Week of September 4, 2023

ShepHyken

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. they’re everywhere. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind.