HelpCrunch
FEBRUARY 10, 2023
In fact, 80% of people have interacted with a chatbot on a certain occasion, and that is something to [ … ] The post Chatbot Best Practices: How to Build a Successful Chatbot in 2023 appeared first on HelpCrunch blog. It seems that only yesterday chatbots were something new and unusual and today they are everywhere.
Kapta Customer Success
AUGUST 21, 2023
Mary Grothe , CRO at PNI-HCM gave an informative presentation at KAMCon 2023 titled, " Best Practices for KAM Compensation." So, it’s essential that we take this into consideration as we build out our teams, expecting to have powerful outcomes from our KAMs.
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Totango
JANUARY 3, 2024
Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.
Cyara
FEBRUARY 8, 2024
In 2023, the dam finally broke. For some time now, contact centers have felt the pressure building to adopt or upgrade their existing conversational AI solutions. After ChatGPT went mainstream, it quickly became clear that conversational AI would forever change the way brands interact with their customers.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
The best practices you can utilize to ensure a successful and logical translation experience. Join us for this exclusive webinar with Chris Paxton as she walks us through: The key steps you can take to optimize your eLearning content for various international audiences. November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT
COPC
JANUARY 15, 2024
This second installment of the series will offer insights into onboarding best practices for new employees. According to the 2023 survey, only 71% of respondents felt their training adequately prepared them for success, down three percentage points over two years.
Uniphore
AUGUST 12, 2021
By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions. If you’re one of the growing number of contact centers looking to implement a multimodal virtual agent, here are some best practices to get you started. Multimodal Virtual Agent Implementation and Best Practices.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
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