ProProfs Blog

FEBRUARY 13, 2020

Customer Loyalty Statistics 2020 You Shouldn’t Miss. Customer Loyalty Program Improving Sales. Over half of the surveyed population reported that, if they like a brand, they will rarely purchase something different. Customer Loyalty B2B Statistics. Social Media & Customer Loyalty. Hard to Attain Customer Loyalty.

Customer retention 164

Customer retention Sales B2B Marketing 164

ShepHyken

APRIL 20, 2020

Surveys in the Time of Pandemic by Jim Tincher. My Comment: In the midst of the COVID-19 pandemic, is it appropriate to survey our customers? This article features the opinion of seven customer service and experience experts (myself included) sharing the do’s and don’ts of surveys in these unsettling times.

Customer Service 162

Customer Service Consulting Consulting B2C 162

ProProfs Blog

JANUARY 30, 2020

Customer Engagement Statistics 2020 Explained. Impact of Customer Engagement On Sales. There are chances that your support team or sales team might not get the chance to actually interact and keep the customers engaged with the brand or its products. Successful Customer Engagement. Benefits of Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We have compiled the results of our 4-week survey. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office.

SaaS 83

SaaS Surveys Upselling Customer retention 83

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 112

Healthcare Sales Coaching Customer centricity 112

ShepHyken

JANUARY 8, 2021

This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. In 2020, that customer-centric approach is more vital than ever. In a recent survey, we asked respondents across Europe about their interactions with contact centres since the beginning of the COVID-19 pandemic.

Interactive Voice Response 346

Interactive Voice Response Customer centricity Consulting Consulting 346

CCNG

MAY 10, 2023

In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. ENGAGE YOUR CUSTOMERS BY TALKING WITH THEM, NOT SURVEYING THEM. Nope, not on my watch.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

C Space

MAY 7, 2020

The Brand Move Roundup – May 7, 2020. Most labels have been enjoying a recovery in sales in China since March, but the pandemic has disrupted supply chains and warehouse planning across the globe, leaving fashion groups with vast amounts of unsold goods. Employees can complete the survey from anywhere, on any device.

Healthcare 52

Healthcare Entertainment Surveys Morale 52

ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? Despite everything, you need a formal sales process to complete sales faster. What is a Sales Process ? Why Build a Sales Process ? Sales is a numbers game.

Sales 52

Sales B2B Surveys CRM 52

Satrix Solutions

FEBRUARY 12, 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. Ensure you have “real” buy-in.

B2B 78

B2B Feedback Consulting Consulting 78

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. When: Today, 30 September 2020.

Consulting 62

Consulting Consulting Marketing Customer Service 62

Integrity Solutions

MAY 26, 2022

According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S. employees said their workplaces had a strong ethical culture in 2020, compared with 1 in 10 who felt that way in 2000. employees experienced 2x more pressure in 2020. Of course, 2020 was a significant and uniquely challenging year for many reasons.

Sales 52

Sales Morale Coaching Surveys 52

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report. When: Today, 23 July 2020.

Consulting 62

Consulting Consulting Analytics Marketing 62

ShepHyken

FEBRUARY 12, 2021

According to Deloitte’s 2019 Global Call Center Survey , customer service topped the agenda for most firms. The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. Allowing their sales and creative teams to focus on generating more business. Instant Messaging. Video Chat. Final Notes.

Chief Customer Officer 277

Chief Customer Officer Call Center Consulting Consulting 277

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. A just-released survey from Adobe Advertising Cloud has revealed that a significant proportion of the American population is still buying luxury goods and still, surprisingly enough, wants to see luxury advertising. The survey’s most surprising finding deals with young consumers and luxury.

Real estate 52

Real estate Advertising Transportation Government 52

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. slump in April, May’s increase was the largest in 38 years of published surveys, with gains in every industry, the bureau said. Lockdowns and restrictions continue to skew food and beverage sales toward home consumption. Following a record 17.7%

Airlines 52

Airlines Transportation Entertainment Advertising 52

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. When: Today, 8 April 2020. Where: Available at the DMG Consulting online store.

Consulting 62

Consulting Consulting Marketing Management 62

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Many had expected business outcome guarantees, such as lifts in sales or store visits, to be a major focal point in the next round of upfront negotiations.

Education 52

Education Advertising Sales Transportation 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. Motorway.co.uk , another used car marketplace, said it had enjoyed record sales of as much as £1.6m a day since it restarted sales with socially distanced collections in early May, almost a third higher than its previous peak just before the UK’s lockdown. Read More.

Transportation 52

Transportation Sales Benchmark Government 52

ChurnZero

SEPTEMBER 29, 2020

Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Jignesh Thakkar (@socialjignesh) September 22, 2020. . Himanshu Rauthan | #StayAtHome | #INBOUND2020 (@himanshurauthan) September 22, 2020. . Alexis Rogers (@alexismrogers) September 22, 2020.

SaaS 59

SaaS Metrics Best practices Customer retention 59

C Space

JUNE 2, 2020

The Brand Move Roundup – June 2, 2020. Detroit watch brand Shinola originally designed The Champ Detrola model to commemorate the now-canceled 2020 Summer Olympics. However, as the brand says, “the athletes of 2020 have given way to a different kind of champion: nurses, mask-makers, essential workers, and so many others.

Advertising 52

Advertising Automotive Sales Marketing 52

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 62

Consulting Consulting Contact Center Marketing 62

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. In a recent survey, we found that our audience was doubling down on delivery during the pandemic, so we knew we wanted something on-demand but also something innovative in the space,” Johnson said. June, according to a recent survey by YouGov. Brand Move Roundup – July 23, 2020.

Advertising 52

Advertising Brand ambassadors Transportation Surveys 52

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. Walmart will open at least six additional Walmart Health clinics in the greater Atlanta area by the end of 2020. Fox Sports will debut “virtual fans” in its live MLB broadcasts during the shortened 2020 season. It’s a craze.

Advertising 52

Advertising Transportation Sales Marketing 52

ProProfs Blog

MARCH 27, 2020

Let them tell you all the things you did right and have them fill out a survey that explains more about it. . Building trust and providing excellent customer service is a great way to increase the order value per customer and push them through your sales funnel faster. . (iv) iv) Improved social proof.

Customer Service 135

Customer Service Feedback Customer Support Wait times 135

C Space

MAY 28, 2020

The Brand Move Roundup – May 28, 2020. Confectionery company Hershey has said that sales of gums and mints have taken a hit as social distancing protocols spurred by the COVID-19 pandemic discouraged people from participating in gatherings. food and beverage sales will increase 23.4% Brand Move Roundup – May 28, 2020.

Consulting 52

Consulting Consulting Advertising Self service 52

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. That’s according to a new study from web analytics firm SimilarWeb , which looked at the buying habits of consumers on the ecommerce platform from January to April 2020, and compared it to the same period last year. increase in conversions in early 2020, an increase of 7.8

Advertising 52

Advertising Entertainment Surveys Personalization 52

C Space

JULY 1, 2020

The Brand Move Roundup – July 1, 2020. According to Microsoft’s own estimates, global unemployment might hit 250m in 2020 as a result of the massive demand shock to the economy. German consumers rushed back to shops in May as a wave of pent-up spending drove retail sales up by a record 13.9 per cent to 15.8 Read More.

Banking 52

Banking Advertising Finance Sales 52

C Space

SEPTEMBER 24, 2020

The Brand Move Roundup – September 24, 2020. “For years now, holiday sales have been pulled forward earlier and earlier, thanks mostly to the explosion in online shopping. This, in turn, has led to such things as the diminishment of Black Friday , of door-buster sales and of many other traditions.”

Airlines 40

Airlines Surveys Sales Government 40

C Space

APRIL 16, 2020

The Brand Move Roundup – April 16, 2020. In its latest announcement, Apple has promised to donate a portion of sales from Product Red products to a COVID-19 relief fund. It hopes the feature will help small businesses ramp up sales. Brand Move Roundup – April 16, 2020. Brand Move Roundup – April 15, 2020.

Healthcare 52

Healthcare Entertainment Government Advertising 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. General Mills, which produces brands such as Pillsbury, Cheerios and Annie’s , reported that net sales spiked 21% to reach $5 billion for the fiscal quarter ending May 31. Brand Move Roundup – July 2, 2020. Brand Move Roundup – July 1, 2020. Brand Move Roundup – June 30, 2020.

Airlines 52

Airlines Advertising Automotive Multichannel 52

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. The post Blue Ocean Wins 2020 Silver Stevie® Award appeared first on Blue Ocean. This is Blue Ocean’s third Stevie Award.

Customer Care 62

Customer Care Education Contact Center Sales 62

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. In our very recent digital commerce consumer survey, we found that 85% of consumers have changed at least one shopping behavior in at least one category since the outbreak,” he said, including 36% of consumers who shopped via a website or app they’d never used before. “82%

Finance 52

Finance Government Advertising Coaching 52

C Space

JULY 6, 2020

The Brand Move Roundup – July 6, 2020. Publishing company Hearst has just released some results from an interesting European consumer survey. Brand Move Roundup – July 6, 2020. Brand Move Roundup – July 2, 2020. Brand Move Roundup – July 1, 2020. Brand Move Roundup – June 30, 2020. Read More.

Engineering 52

Engineering Banking Surveys Enterprise 52

C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. It was partially inspired by a survey commissioned by the brand that showed that nearly half of its U.S. Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 11, 2020. Brand Move Roundup – June 10, 2020. Brand Move Roundup – June 9, 2020.

Healthcare 52

Healthcare Marketing Technology Surveys 52

C Space

JUNE 3, 2020

The Brand Move Roundup – June 3, 2020. According to a survey from data intelligence firm Morning Consult , a majority of people said that if a company declined to make an official statement about the protests, that would cause them to see a brand in a less favorable light. .” Clothing sales in France fell 85.5

Education 52

Education Consulting Consulting Morale 52