The 20 Best SaaS Blogs to Inspire You

SmartKarrot

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. SaaS Genius.

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Top 7 SaaS Analytics Tools for Viewing Metrics

SmartKarrot

Building a successful SaaS business is a herculean task that comes with a unique set of challenges. The wide range of SaaS solutions available in the market makes it difficult to woo new customers. The good news is that you’ll find a plethora of SaaS analytics tools on the internet.

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How to Measure Customer Experience: Top CX Metrics

SmartKarrot

And, it is even more important if you are a SaaS-based business. Do you use the right CX metrics to measure your customer experience? But before we go in-depth on this topic, it is important to define customer experience metrics which I will discuss in the next section.

How to Deliver Great SaaS Customer Support: Tips and Examples

Help Scout

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well. Read the full article

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Saas: What Are the Most Useful Measurable Product Metrics?

SmartKarrot

Measurable SaaS product metrics need to be looked at if you are to achieve product success. In this article, we are going to look at some of the most useful metrics, to help you ensure your product will achieve the success you are hoping it would. .

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How to Measure the Appropriate SaaS Churn Metrics and Ignore Vanity Metrics?

SmartKarrot

Like every other business, SaaS businesses have their good days as well as bad days. There are many ways through which a company’s growth can be measured but the most realistic measures cannot be obtained until the SaaS churn metrics are taken into consideration.

Customer Usage Metrics That Matter

CSM Practice

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics.

ChurnZero Named Overall SaaS Category Winner in 2021 APPEALIE Awards

ChurnZero

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. Overall SaaS Award – Commerce Category Winners: Chargify.

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Three Top SaaS Usage Metrics You Need to Track

ClientSuccess

While customer sentiment is, of course, important, it’s amazing how many metrics CSMs, customer success leaders, and executives rely on to measure and gauge the health of customer accounts. Here are three of the top SaaS usage metrics customer success leaders need to track: 1.

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CSM Team Performance Metrics That Matter

CSM Practice

The answer varies for different companies, but the customer success team performance metrics below are an excellent place to start. As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams.

Customer Success Financial Metrics That Matter

CSM Practice

Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success. Together, we will examine metrics that quantify the overall financial health of a subscription-based business.

SaaS Monitoring: Benefits, Best Practices, Tools

SmartKarrot

And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring. What is SaaS Monitoring? What is SaaS Monitoring? So, what exactly is SaaS monitoring?

Complete guide about SaaS Content Marketing

JivoChat

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing?

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How SaaS Companies Can Improve Customer Experience

ChurnZero

Keep reading for our tips on how to improve customer experience at your SaaS company. The onboarding process is the first impression that your SaaS company makes on the customer after they’ve paid for your service. Personalize Your SaaS Customer Experience.

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What Support Metrics Should SaaS Companies be Using?

Kayako

But this is your life as a manager developing a SaaS customer support model that scales. And there’s so many metrics you can track ! Some of the best metrics can help you to analyze the health of your team and their relationship with your customers. You can use these metrics to be a hero and champion to your cause for other teams. 5 Metrics that shape your SaaS customer support model. Other customer-facing teams will find this metric interesting.

Essentials of a SaaS Business Model

CustomerSuccessBox

The main difference between traditional businesses and SaaS businesses: the cost of growth. The SaaS Business Model. SaaS vendors do not play on the same court. It thus appears that the analysis of the revenue statements alone is not sufficient to evaluate a SaaS business.

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4 customer onboarding metrics that SaaS companies should measure!

CustomerSuccessBox

Customer Onboarding Metrics help measure how efficient the onboarding process is and which parts need improvement. Different companies can measure different customer onboarding metrics as per requirements. Why customer onboarding metrics? To make sure that all customers get onboarded smoothly and actually start using your product, you should measure several customer onboarding metrics. You can now correlate the metrics with what the outcome is going to be! .

4 Ways to Speed Up New SaaS User Onboarding

Totango

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Onboarding SaaS

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What is SaaS: A comprehensive explanation & secrets to SaaS success

SmartKarrot

Often when it comes to defining SaaS in a particular way or so, there are too many ways to approach. But the second we hear SaaS, what does it stand for, what are its benefits and why is it so much the talk of the town, are some of the questions we keep wandering.

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User Retention and Client Retention Are Key SaaS Success Metrics

SmartKarrot

Hence, SaaS companies need to be proactive about user retention if they want to build a loyal customer base. In this blog, we are going to delve into the reasons why retention is a critical step, some of the best metrics to use to calculate the retention. Key Retention Metrics.

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3 Key Customer Success Insights that Drive SaaS Growth

ChurnZero

PieSync is a SaaS business that offers solutions to synchronize cloud applications. Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. For a deeper dive, here are three key Customer Success insights that can help drive SaaS growth. .

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The Top SaaS Metrics Your CSM Team Needs to Monitor

ClientSuccess

And to get good data, you have to have good metrics in place. In the Software-as-a-Service (SaaS) space, it’s important to follow the right data points in order to make smart, customer focused decisions. Here’s our take on a short list of top SaaS metrics your CSM team needs to monitor: . #1: Your churn rate is the rate at which customers are leaving your SaaS product. Take a look at how we’re bringing together NPS and customer success metrics. . #4:

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Customer Success Metrics that Increase Executive Support

Strikedeck

Jason Whitehead talks about what metrics and measures your customer success program needs to survive. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

The Ultimate Guide to Partnership Programs for B2B SaaS Companies

SmartKarrot

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success.

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SaaS Growth Levers: The Entrepreneur’s Guide to SaaS Success

SmartKarrot

Many entrepreneurs have joined the bandwagon of SaaS industry, but they are yet to realize that SaaS growth model is quite different from traditional ones. A deep understanding of SaaS growth levers can take your business to the next level. SaaS is a growing industry.

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What is the SaaS Magic Number?

SmartKarrot

Are you a SaaS startup looking to grow big and get some significant funding? If the answer is yes, you would want to ace your SaaS Magic Number. . That’s because Saas is a different animal. So is SaaS marketing. Not SaaS! Therein comes the SaaS Magic Number.

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A Simple Guide to Renewal Rate Metric

CSM Practice

The valuation of a SaaS company is based on its recurring revenue stream. SaaS Companies with high renewal rates can generate a regular, predictable recurring revenue stream more efficiently. The most successful SaaS businesses have renewal rates that are greater than 100%.

5 Tips to Deliver a Great SaaS Customer Onboarding Experience

Totango

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Customer Experience Onboarding SaaS

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Chatbot Analytics: Essential Metrics & KPIs to Measure Bot Success

REVE Chat Blog

Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. The key areas where chatbot analytics and metrics help are: Assess chatbot effectiveness .

Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups

ClientSuccess

I’m excited to continue on with our blog series on customer success metrics. In our last post on this topic, we covered the top four categories of customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. You can also read the top 5 customer success financial metrics by clicking on the link. Customer Success Health Metrics. Top 5 Customer Success Health Metrics.

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Connecting SaaS Insights into Actions

SmartKarrot

SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. SaaS insights from beyond your core product.

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NPS for SaaS: Are you beginning to notice the Challenges with this metric?

SmartKarrot

Developed in the year 2003, it is a fair customer loyalty metric. SaaS NPS assesses the extent a particular respondent would rate a certain service or a product. Here is where we discuss some of the challenges associated with the SaaS NPS. Little more than a Vanity Metric.

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Top 10 SaaS Subscription Billing Software for 2021

SmartKarrot

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision.

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9 Customer Retention Strategies for SaaS

ChurnZero

9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. Track and Analyze Your Churn Metrics. SaaS Retention Strategies at Your Fingertips.

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Chatbot Analytics: Essential Metrics & KPIs to Measure Bot Success

REVE Chat Blog

Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. The key areas where chatbot analytics and metrics help are: Assess chatbot effectiveness .

4 Steps to Mapping Your Customer’s SaaS Journey

ClientSuccess

In the new SaaS-based economy, customer journey maps are built to help customers reach their goals and to show value. Thus, the customer SaaS journey – while varied from industry to industry – widely remains the same. Learn more about customer SaaS journey mapping.

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How to Create the Perfect SaaS Product Roadmap

SmartKarrot

This is why a SaaS product roadmap is essential for the strategic development and success of a business. Before we delve into the actual creation process of a product roadmap, let us first take a look at what a product roadmap really is and why it is THE most important part of a SaaS company.

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Q&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

ChurnZero

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. Is that the magic number SaaS businesses need to cross? .

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The Only Customer Success Metrics You Should Worry About

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasShreesha talks about the importance of understanding the voice of the customer and how it can give you a more competitive edge.

Customer Success for SaaS Startups: A Founder’s Guide

SmartKarrot

Plan, Plan and Plan Grab a pen and start Documenting things Pick tools that will give you Results Pace up the Customer Service team Know your Metrics. Know your Metrics. Some of the top metrics in the CS niche include: CSAT: It stands for customer satisfaction.

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