Whitepages Pro

SEPTEMBER 15, 2019

Recently, DHL found that cross-border commerce is growing 2X faster than domestic , with a 3X market growth rate expected (from $300 billion in 2015 to $900 billion in 2020). Consumers around the globe are being enabled by eCommerce, and that trend is only going to continue growing.

Best practices 40

Best practices Technology Marketing 40

Fonolo

FEBRUARY 7, 2018

Mercer’s impressive keynote at Engage showed he is ambitious and energized but also not a “cloud idealist” His business unit will include Zang, the group formed from the 2015 acquisition of Esna Technologies , led by Mo Nezaratti. eBook: The ROI of Call-Backs for Your Call Center. Time for a Simpson’s joke.)

Abandon rate 65

Abandon rate Call Center Engineering Technology 65

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Note: This blog post was originally published on Jul. Effectiveness, efficiency and professionalism are the core skills of an excellent agent. Download Now.

Best practices 111

Best practices Analytics Sales Benchmark 111

PeopleMetrics

MAY 4, 2017

So far in 2015, the proportion of practitioners who say they are familiar with journey mapping has increased to nearly half (48%). If you're interested in more information about customer journey mapping, download our free ebook by clicking on the button below. That's a 50% growth in this activity in just a few short months.

Journey mapping 91

Journey mapping Banking Chief Customer Officer Customer centricity 91

Influitive

OCTOBER 28, 2015

A 2015 B2B Buyer’s Survey report found that 75% of buyers rely on social media to research potential vendors. In this eBook, you’ll learn: The real reasons your customers just aren’t that into giving you referrals. After all, their jobs are on the line. As a result, reputation and word-of-mouth hold significant weight.

B2B 89

B2B Marketing Customer advocacy Engineering 89

Toister Performance Solutions

NOVEMBER 5, 2019

The store opened in 2015 with a long line of customers waiting at the door. And I bought them both on Amazon's website because I prefer ebooks. My journey took me to three stores that exemplify the modern retail experience. The first store I visited was the original Amazon Books , in Seattle's University Village mall.

Sales 71

Sales Accountability Customer Service Personalization 71

Kayako

OCTOBER 29, 2015

Slowly coming back home: 2010 – 2015. This coincided with the rise of websites like odesk.com and elance.com (before their merger to upwork.com in 2015) specialising in virtual freelance work. 2015 – onwards. We’ve got some great free resources to help you do this: The Rock Your Support ebook. Here’s why.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Clarabridge

FEBRUARY 12, 2019

In 2015, the Oxford English Dictionary named , aka the “Face with Tears of Joy” emoji, as its word of the year. Read further about emojis and learn more about how the Clarabridge NLP recognizes other named entities such as products, brands, people, and events in our Debunking Natural Language Processing eBook.

Engineering 45

Engineering Feedback Surveys Marketing 45

Influitive

NOVEMBER 26, 2015

Download your FREE eBook now. Watch all of the 2015 Advocamp presentations from prestigious speakers like Nir Eyal (author of Hooked ), Rob Meinhardt (founder of Dell Kace), and Nick Mehta (CEO of Gainsight) in our VIP Community. Set clear goals. They’ve had a complete turnaround. It’s a very energizing win for everyone.”.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

PeopleMetrics

FEBRUARY 11, 2015

And one-third of buyers say the length of the entire sales process took 3+ months (source: PeopleMetrics 2015 Voice of the Prospect Experience Study). Enterprise-sized purchases (500k+) suck up more than 3 weeks of work time. That is a lot of time and effort. Most companies aren''t asking for formal feedback from prospects.

Sales 79

Sales B2B Feedback Surveys 79

SharpenCX

JANUARY 15, 2020

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. Get real about coaching with this Ebook including 7 actionable tips to be a better coach. They’re the ones who hold leading spots on top satisfaction lists and who have a following of raving customer advocates. First up: Alaska Airlines.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Netomi

SEPTEMBER 10, 2022

To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI.

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? For more information consult our new eBook “The Proven Business Impact of Switching to Aircall” here. “We You can read the full report here. “As Fabiola Jiménez Sahagún, Head of Customer Experience at Spotahome.

CRM 62

CRM Wait times Consulting Consulting 62

ClientSuccess

FEBRUARY 23, 2018

I knew I wanted a used (preferably 2015 or newer and in very good to excellent condition), 6-speed manual transmission with less than 50,000 miles. Even when I eventually found a car that met my success criteria (2015 6-speed manual with less than 15,000 miles and in very good condition), the experience was not great.

Best practices 46

Best practices Customer Experience SaaS Metrics 46

Influitive

AUGUST 3, 2015

In fact, the 2015 B2B Buyer’s Survey Report (sponsored by DemandBase and Demand Gen Report), found the top three resources that buyers rely on when researching potential vendors were: In addition, access to all of this information is making the buying cycle longer. Download the free eBook now.

B2B 66

B2B Marketing B2C Education 66

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Here are other customer success resources that will help you excel in your role: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Example here. —.

Best practices 44

Best practices SaaS Employee engagement Metrics 44

LiveChat

JANUARY 14, 2016

This can be that ebook on fly fishing the customer really wants to read. Check out the landing page for their State of Inbound Report 2015. HubSpot’s State of Inbound Report 2015 shows us that even longer forms can be a part of a successful lead generation strategies. But don’t take my word for it.

Sales 54

Sales Marketing Personalization B2B 54

Influitive

JUNE 14, 2016

I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. This free eBook features insights on: The role of the customer marketer: Then vs. now. Download your FREE eBook now. Cue the rise of the Servant Marketer! At their service.

Marketing 60

Marketing SaaS Consulting Consulting 60

Comm100

NOVEMBER 2, 2020

In 2015, Australia-based mobile carrier Tangerine added a B2C offering to its B2B products. Free eBook. Then, to ensure customer satisfaction remains high after the purchase is complete, chatbots can answer the repetitive customer service questions, and escalate those they can’t to the most appropriate human agent.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

Clarabridge

AUGUST 28, 2015

Don’t hesitate to check out our dedicated eBook to make sure you’re maximizing your social customer service efforts. This post originally appeared on the Engagor blog on March 30, 2015; head to Engagor to continue reading. include business hours: customers need to know when they can access you through social media (e.g.

Customer Service 75

Customer Service Customer Care outsourcing Self service 75

inmoment

MAY 14, 2020

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Check out this eBook, “ 3 Reasons Health Systems Should Invest in Improving Patient Experience!”

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

LiveChat

JULY 22, 2016

Pinterest disappointed many users by removing the affiliate links in Feb 2015 to bring them back over a year later. Ebook: if you consider yourself a writer and have interesting statistics or stories you’d like to share, publish an ebook. Now you can share photos of your recommended products (relevant to your boards!)

Marketing 47

Marketing Advertising Sales SaaS 47

PeopleMetrics

DECEMBER 5, 2014

As you think about ways to enhance your customer and prospect experience, in 2015, what are you doing to earn their trust? Download our free eBook to learn how you can transform your experience and create higher levels of customer trust. Moving Forward.

Brand ambassadors 76

Brand ambassadors Banking Advertising Education 76

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Find and f ollow Chris on LinkedIn. . . 10) Tom Krackeler, Chief Customer Officer, Zuora .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

LiveChat

MAY 31, 2016

The lowest response time, the better customer satisfaction – Customer Service Report 2015. Check out our ebooks on creating and managing Support Team. Read ebook. Read ebook. Our recent report shows that there is direct connection between First Response Time and Customer Satisfaction. Typing speed matters.

Customer Service 40

Customer Service Technical Support Personalization Metrics 40

LiveChat

MARCH 9, 2016

Capitalize on that and prepare a graphic that will, for example, show the cover of the ebook you offer on the landing page. We faced a similar problem when building a landing page for our Customer Service Report 2015. Getting a lead – You can get the contact information of potential customers by offering something of value.

Sales 50

Sales Marketing Analytics Customer Service 50

Kayako

AUGUST 22, 2019

Anyone who has visited our website and signed up for our blog, newsletter or eBooks has received announcements on what’s new, feature updates, and what we have in the pipeline for the future. Imagine a vendor you’re considering not having a new blog post since 2015.

Engineering 56

Engineering Best practices Marketing Accountability 56

CrazyCall

APRIL 9, 2019

Alice has authored the ebook Connecting Your Way to New Business, and created The BizTalk Blender®, a unique and innovative networking event designed to build professional relationships and engage business people in conversations that result in sales. In 2015, she was one of the judges for the First American Women in Sales Awards.

Sales 133

Sales Consulting Consulting Coaching 133

LiveChat

FEBRUARY 22, 2016

TIP: Learn how to turn your data into satisfaction from our data-driven support management ebook. You can learn more on what makes online customer service tick in our Customer Service Report 2015. Targeted email campaign, greeting for a returning customer, dynamic content on your website. Where to start with marketing automation.

Marketing 44

Marketing Real estate CRM Personalization 44

Comm100

JUNE 13, 2018

This comprehensive eBook contains everything you need to know about hiring, interviewing and training your live chat team – whether they’re in the same office as you, or remote workers. For more information, check out our blog post, Everything You Need to Know about Seasonal Hiring for Live Chat. Download Now.

Self service 52

Self service Chatbots Advertising Sales 52

Influitive

JULY 8, 2015

Download your FREE eBook now. Watch all of the 2015 Advocamp presentations from prestigious speakers like Nir Eyal (author of Hooked ), Rob Meinhardt (founder of Dell Kace), and Nick Mehta (CEO of Gainsight) in our VIP Community. So find those exciting examples around your probably semi-boring products, like ours was.

B2B 64

B2B Marketing Customer advocacy Sales 64