Kayako

OCTOBER 29, 2015

Slowly coming back home: 2010 – 2015. This coincided with the rise of websites like odesk.com and elance.com (before their merger to upwork.com in 2015) specialising in virtual freelance work. 2015 – onwards. The tools and metrics aren’t aligned. Then the boom of US-based virtual assistants happened.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

inmoment

MAY 14, 2020

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Question #4: Are You Measuring the Right Key Metric(s)? Arriving at your key metrics will take time though.

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

Influitive

JUNE 14, 2016

What sets this new era in marketing apart from the “modern” is an earth-rumbling shift away from mass-reach metrics and click-this-to-do/get-that strategies. I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. At their service.

Marketing 60

Marketing SaaS Consulting Consulting 60

ClientSuccess

FEBRUARY 23, 2018

I knew I wanted a used (preferably 2015 or newer and in very good to excellent condition), 6-speed manual transmission with less than 50,000 miles. Even when I eventually found a car that met my success criteria (2015 6-speed manual with less than 15,000 miles and in very good condition), the experience was not great.

Best practices 46

Best practices Customer Experience SaaS Metrics 46

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Here are other customer success resources that will help you excel in your role: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Example here. —.

Best practices 44

Best practices SaaS Employee engagement Metrics 44

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . Brian’s primary focus will be developing metrics and initiatives that will influence several areas of the company to ensure Cu stomer S uccess.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

LiveChat

FEBRUARY 22, 2016

TIP: Learn how to turn your data into satisfaction from our data-driven support management ebook. You can learn more on what makes online customer service tick in our Customer Service Report 2015. Knowing the metrics before and after taking any marketing automation actions is your duty as a responsible business leader.

Marketing 44

Marketing Real estate CRM Personalization 44