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Philosophies to Improve Your Customer Experience in 2015

Beyond Philosophy

Philosophy #3: Emotions are a huge part of any Customer Experience, in fact according to our research it accounts for over half of an experience. My new eBook examines these philosophies as well as shows real world examples of these principles in action. All attendees will receive a discount code for 50% off the eBook.

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How the Best Retailers Rely on Smart Employees

Toister Performance Solutions

The store opened in 2015 with a long line of customers waiting at the door. And I bought them both on Amazon's website because I prefer ebooks. He asked a few questions about what I was looking for, pulled up my account to confirm my sizing, and got me started in a dressing room with a few options.

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A Customer Experience to Watch: Learn 5 Examples of Good Customer Service from Alaska Airlines [Monthly Brand Crush Post]

SharpenCX

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. A little more digging led me to a Twitter account staffed with a 24/7 social care team. Get real about coaching with this Ebook including 7 actionable tips to be a better coach. First up: Alaska Airlines.

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6 Top Chatbot Examples: AI Customer Service Bots in Action

Comm100

A customer support chatbot is a great way to amplify account-based marketing campaigns. For example, the chatbot can identify when people from key accounts visit your website, and proactively invite them to engage. In 2015, Australia-based mobile carrier Tangerine added a B2C offering to its B2B products. Free eBook.

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Can You Change Your Member Experience During These Challenging Times?

inmoment

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Just be sure you only have one accountable person assigned to each task or deliverable to ensure there is no confusion about ownership!

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CSM from the Trenches – Asking the Right Questions to Challenge Customers

ClientSuccess

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Here are other customer success resources that will help you excel in your role: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition.

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Lead Generation Strategies That Won’t Ruin Your Budget

LiveChat

This can be that ebook on fly fishing the customer really wants to read. Check out the landing page for their State of Inbound Report 2015. HubSpot’s State of Inbound Report 2015 shows us that even longer forms can be a part of a successful lead generation strategies. But don’t take my word for it.

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