CSM Magazine

MARCH 9, 2021

And since Lobster is a managed service, public sector workers don’t have to worry about managing the technology or fret about how they’ll keep it up to date with the many strict regulations for local government that they must follow. Established in 2014, EBI.AI The team at EBI.AI For more information, visit the EBI.AI

Automotive 59

Automotive Government Transportation Big data 59

Customer Interactions

JULY 7, 2015

Topics covered include multimodal customer service, Big Data marketing, and workforce management. This week’s edition of CX Buzz contains a unique mix of interesting content that will surely come in handy for CX professionals of all levels. Don’t forget to share the knowledge with other CX professionals!

Big data 28

Big data Marketing Management Customer Service 28

Customer Interactions

JULY 7, 2015

Within the contact center, managers are increasingly tracking their employees’ performance. Perhaps they are undermining their employees by failing to communicate or have shoddy management processes? Similarly, when it comes to tracking customers, big data is both an opportunity and a threat.

Big data 28

Big data Contact Center Metrics Management 28

Customer Interactions

JULY 7, 2015

The mix of articles in this batch cover topics ranging from CRM data trends, to Big Data results, to the relation between the customer lifetime value and customer experience management. We put a great deal of care into assembling this week’s edition of CX Buzz.

Big data 28

Big data CRM Customer Experience Management 28

CSM Magazine

JULY 16, 2020

Through its ability to capture, analyse and learn from massive amounts of data, AI should be at the centre of every enterprise serious about creating amazing customer experiences. Customer management – AI tools guarantee round-the-clock customer service – they never sleep, go off sick or need a holiday! About the Author.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

FEBRUARY 9, 2021

Support efficient problem capture – things go wrong even in the best managed buildings. Because the bot can take on more routine tasks like maintenance requests, contract information and booking an appointment with a tradesperson, it frees up busy property managers to concentrate on providing a better rental experience for customers.

Self service 59

Self service Marketing Automotive Transportation 59

AWS Machine Learning

OCTOBER 6, 2023

One such component is a feature store, a tool that stores, shares, and manages features for machine learning (ML) models. Amazon SageMaker Feature Store is a fully managed repository designed specifically for storing, sharing, and managing ML model features.

Personalization 112

Personalization Engineering Construction Transportation 112

Natalie Petouhof

SEPTEMBER 12, 2017

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. billion in 2014, is expanding at a compound annual growth rate of 12.83 percent, on track to be worth $7.65

CRM 40

CRM Analytics Big data Engineering 40

CSM Magazine

JANUARY 12, 2021

Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service. Established in 2014, EBI.AI is among the most advanced UK labs to create fully managed, Enterprise-grade AI assistants. About the Author. Abbie Heslop is a Commercial AI Analyst at EBI.AI.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

CSM Magazine

MAY 5, 2020

Frontline teams are under particular pressure as agents struggle to manage surging and often widely fluctuating volumes of customer calls. In the same way businesses are exploring the potential of AI as a valuable crisis management tool, with amazing results. Established by EBI in 2014, Warwick-headquartered EBI.AI

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

CSM Magazine

AUGUST 5, 2020

All that is required is a content administrator to make decisions on behalf of the local government organisation, rather than additional people to manage the AI solution itself. Established in 2014, EBI.AI is among the most advanced UK labs to create fully managed, Enterprise-grade AI assistants. About the Author.

Government 52

Government Automotive Chatbots Self service 52

Taylor Reach Group

MARCH 26, 2018

CEM 10th Annual Customer Experience Management in Telecoms Summit April 10 – 12, Vienna. 10th Annual Customer Experience Management in Telecom Summit has been designed for you to learn, share, and compare the latest trends in the telecom industry regarding customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Avaya

OCTOBER 25, 2017

self-described as “the human digital bank”) manage over half a million customers with only a few dozen branches. applying for loans, refinancing, and wealth management). Touch screens in branches provide both product information and the ability to directly manage accounts online. Bank of China’s Data-driven Strategy.

Banking 58

Banking Telecommunications Big data Self service 58

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We recognize that COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We recognize that COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark 88

Benchmark Customer centricity Marketing Big data 88

Natalie Petouhof

FEBRUARY 11, 2016

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” It means marketers know they are serving ads to the actual consumer they want to be targeting, rather than making probabilistic bets based on browsing behavior.

Advertising 65

Advertising Entertainment Analytics Sales 65

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

Natalie Petouhof

JULY 16, 2015

Field service management is often what distinguishes say, one cable company from another. One of the ways companies can be more responsive is to look at how they are providing customer service and depending on the product or service, how they are approaching field service capabilities.

Analytics 63

Analytics Customer Service CRM Self service 63

Kayako

MAY 11, 2017

If you’ve established a foundation of loyal customers, you can use predictive analytics and customer relationship management systems to anticipate effective ways of reaching new prospects in the future. Josh Brown is the Content & Community Manager at Fieldboom, the place to create beautiful forms and surveys in less than 5 minutes.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Customer Interactions

MAY 3, 2013

” Yaron Tchwella, President of the NICE Security Group, discussed the relevance and benefits of Big Data and how it can help security organizations better manage situations in real time, thoroughly investigate incidents after-the-fact, and be prepared for the next time. Until next year in Las Vegas for Interactions 2014!

voip 43

voip Big data Education Best practices 43

delighted

JANUARY 7, 2020

This means that brands need to measure and manage customer experience at every stage of the customer journey, and nothing highlights this more than how disappointed customers currently are in the quality of mobile brand interactions. These CX tools survey customers, collect insights, and manage data in a way that makes it actionable.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Customer service is connected to technology and AI, offering various functions (operations, products and data) for service.

industry standards 40

industry standards Enterprise Technology Self service 40

Natalie Petouhof

DECEMBER 14, 2015

This report comes after two years of research that was conducted in collaboration with MIT’s Center for Digital Business from January 2014 to September 2015. Covering Customer-Facing, Digitized Organizations.

Enterprise 40

Enterprise Surveys Technology Customer centricity 40

CSM Magazine

DECEMBER 1, 2020

Established in 2014, EBI.AI is among the most advanced UK labs to create fully managed, Enterprise-grade AI assistants. Good for customers, good for agents and good for business, AI is helping to enhance the human experience and find the right balance between immediate results and personalised customer experience. About the Author.

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. Best Practices of Customer Data Management.

Sales 62

Sales CRM Marketing Best practices 62

CSM Magazine

OCTOBER 6, 2020

Established in 2014, EBI.AI is among the most advanced UK labs to create fully managed, Enterprise-grade AI assistants. For more ideas and to learn from real-life success stories, visit www.ebi.ai. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Automotive 52

Automotive Transportation Healthcare Big data 52

SmartKarrot

FEBRUARY 7, 2022

About: 360Learning is a corporate learning management platform. It provides a learning management system to enterprises, training organizations, and higher educational institutes. . About: AirCall is yet another example of a successful SaaS Company serving customers since 2014. 360Learning. Headquarter: Paris. can be automated.

SaaS 10

SaaS Real estate B2B Enterprise 10

AWS Machine Learning

JANUARY 26, 2023

Best Egg is a leading financial confidence platform that provides lending products and resources focused on helping people feel more confident as they manage their everyday finances. Amazon SageMaker is a fully managed machine learning (ML) service providing various tools to build, train, optimize, and deploy ML models.

Finance 74

Finance Engineering Big data Banking 74

CSM Magazine

FEBRUARY 27, 2020

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). The truth is AI is totally revolutionising our approach to data through its amazing ability to capture, process and analyse masses of unstructured data across the business. About the Author.

Automotive 59

Automotive Transportation Telecommunications Big data 59

SmartKarrot

JANUARY 28, 2022

Adaptive Shield is a SaaS company that offers a security posture management platform that is used to help organizations manage and secure their cloud services. Cato Networks offers network security management software that is hosted in the cloud. The web-based GUI is used to manage and monitor security. Founded in: 2014.

SaaS 10

SaaS Enterprise Analytics Big data 10

JivoChat

APRIL 25, 2021

trillion in 2014. Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. These days, retailers are looking toward integrated tech stacks that can support the omnichannel experience and manage the demands of online shopping trends.

Chatbots 52

Chatbots B2B B2C Sales 52

Comm100

FEBRUARY 16, 2018

Other agent investment priorities include training (as listed by 57% of companies surveyed), quality monitoring and management (54%), dashboards (53%) and scheduling and forecasting (50%). As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” Lots of ’em.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40