2014 and Big data - Customer Contact Central

Transforming the Customer Experience with Big Data

CX Journey

JULY 10, 2014

It appeared on their blog on March 17, 2014. What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Geoffrey Moore.

Big data

Big data Customer Experience Journey mapping Benchmark

Shocking! Yahoo’s data breach

Beyond Philosophy

SEPTEMBER 28, 2016

Not because their user numbers in July were reported to have dropped 30% since the same time in 2014. If you enjoyed this post you will also find these interesting: Big Data’s Big Problem. Yahoo’s data breach appeared first on. Not even because Verizon is buying them for $4.8 billion, either ( maybe ).

Accountability

Accountability Big data Sales Consulting

14 Worthy Customer Experience Reads for 2014

CX Journey

DECEMBER 30, 2014

Did you stick with all of your CX resolutions for 2014? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year. Transforming the Customer Experience with Big Data You''ve got customer data. Did you add any new ones mid-year? Lots of it. What do you do with it?

Journey mapping

Journey mapping Customer Experience Advertising Big data

9 Physical Security Trends for 2014

Customer Interactions

JANUARY 30, 2014

Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations. Big Data and physical security – where hype meets reality.

Big data

Big data Education Analytics Government

What’s the CX buzz this week? (6th Jan, 2014)

Customer Interactions

JULY 7, 2015

In honor of the New Year, many of our selections include lessons learned in 2013, and action plans for 2014. The topics range from customer experience trends, to Big Data myths, and more. Our team collected some insightful articles on CX. There’s a lot of great info to pick up on from these great reads, have a look!

Big data

Big data Customer Experience

CMO Perspectives (14th Nov, 2014)

Customer Interactions

JULY 7, 2015

Two forces – big data and the proliferation of digital marketing channels – are transforming the role of the CMO. Big data, especially combined with mobile devices, means that you can make personalized offers to customers at the right place and the right time. That is the theme of this week’s CMO Perspectives.

Big data

Big data Marketing Personalization

CMO Perspectives (14th Nov, 2014)

Customer Interactions

JULY 7, 2015

Two forces – big data and the proliferation of digital marketing channels – are transforming the role of the CMO. Big data, especially combined with mobile devices, means that you can make personalized offers to customers at the right place and the right time. That is the theme of this week’s CMO Perspectives.

Big data

Big data Marketing Personalization

CMO Perspectives (19th Sep, 2014)

Customer Interactions

JULY 7, 2015

This week’s edition of CMO Perspectives focuses on how using big data can personalize the customer experience. For instance, some companies hoard data in silos instead of sharing it across the company. Other companies realize the importance of implementing a big data program, but these programs have yet to get off the ground.

Big data

Big data Personalization Customer Experience

Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Call Center Trends 2014. In 2014 it was crucial to measure and understand the metrics that matter most, including; First Call Resolution (FCR), Abandonment Rates , Average Handle Time (AHT), Average Speed to Answer (ASA), and Cost-per-Call. Big Data is Getting Bigger. Improving Average Handle Time (AHT).

Contact Center

Contact Center Gamification Call Center Average Handle Time

CMO Perspectives (28th Nov, 2014)

Customer Interactions

JULY 7, 2015

Sales of big-data-related products and services grew to more than $18 billion in 2013. That’s because, done correctly, personalization through big data is a huge potential bonus to retailers and other businesses. When you know your customer enough to appeal to their sense of identity, you make them feel special.

Big data

Big data Personalization Sales

CMO Perspectives (22nd Aug, 2014)

Customer Interactions

JULY 7, 2015

Traditional outbound marketing concepts are old hat, according to the authors, and are rapidly being replaced by enormous receptivity achieved through the precision tools of big data and analytics. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise.

Customer centricity

Customer centricity Big data Analytics Marketing

CMO Perspectives (29th Aug, 2014)

Customer Interactions

JULY 7, 2015

This edition of CMO Perspectives is all about harnessing data from multiple sources and channels, particularly social media. There is a wealth of big data that can be obtained from sources like Facebook that no CMO can afford to ignore.

Big data

CMO Perspectives (25th Jul, 2014)

Customer Interactions

JULY 7, 2015

Our team put a lot of care into selecting these articles for the information, and engaging style, with a particular focus on customer analytics and big data insights. This fantastic collection of articles will surely come in handy for CMOs across all industries, as key champions of customer experience.

Big data

Big data Analytics Customer Experience

CMO Perspectives (22nd Dec, 2014)

Customer Interactions

JULY 7, 2015

Topics covered include emotional analysis using big data, the power of eye contact, and our unconscious response to corporate social responsibility. What’s left is the customer experience, specifically a customer’s emotional response to your brand. This week’s CMO Perspectives is all about the emotional aspect of satisfying customers.

Big data

Big data Customer Experience

The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

JULY 29, 2021

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. With Addepto’s help, your company will make the most of NLP.

Real estate

Real estate Engineering Consulting Consulting

What’s the CX buzz this week? (17th Nov, 2014)

Customer Interactions

JULY 7, 2015

In fact, 92 percent of companies are suffering big data paralysis, failing to get their project off the ground or avoiding big data altogether. You’d be surprised how many businesses talk the talk but fail to walk the walk.

Big data

Big data CRM

What’s the CX buzz this week? (9th Dec, 2014)

Customer Interactions

JULY 7, 2015

Substance – in the form of big data – can help you personalize your customer’s experience. This week’s CX Buzz addresses these two sides of the customer experience – big data and human judgment and how best to integrate both.

Big data

Big data Personalization Customer Experience

What’s the CX buzz this week? (22nd Sep, 2014)

Customer Interactions

JULY 7, 2015

Robots, big data and speech analytics. The gap between best practices and what is happening on the ground is only growing, as companies that deploy tools like big data and speech analytics are pulling ahead of the competition. The future of customer service is here. There is much food for thought in this week's CX Buzz.

Big data

Big data Best practices Analytics Technology

What Came First COVID-19 or Poor Customer Service?

CSM Magazine

NOVEMBER 3, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Customer Service

Customer Service Automotive Transportation Big data

What’s the CX buzz this week? (14th Jul, 2014)

Customer Interactions

JULY 7, 2015

Topics covered include multimodal customer service, Big Data marketing, and workforce management. This week’s edition of CX Buzz contains a unique mix of interesting content that will surely come in handy for CX professionals of all levels. Don’t forget to share the knowledge with other CX professionals!

Big data

Big data Marketing Management Customer Service

What’s the CX buzz this week? (18th Aug, 2014)

Customer Interactions

JULY 7, 2015

For this week’s edition of CX Buzz, our team addresses how to use data and big data correctly to maximize the customer experience. We are certain you will find a lot of use out of the facts, stats, and insights provided in this collection. And don’t forget to share the knowledge with other CX professionals!

Big data

Big data Customer Experience

What’s the CX buzz this week? (10th Feb, 2014)

Customer Interactions

JULY 7, 2015

In this week’s edition of CX Buzz, we gathered articles covering everything from the customer experience, to Big Data, to ROI. The variety will surely capture the interest and curiosity of CX Professionals. Have a look, and let us know what you think of these insightful and informative pieces.

Big data

Big data Customer Experience

What’s the CX buzz this week? (12th May, 2014)

Customer Interactions

JULY 7, 2015

These articles cover topics ranging from the value of Big Data, to taking CX beyond the contact center, to foolish mistakes being made by contact centers. Our team gathered a fantastic mix of informative articles for this week’s edition of CX Buzz.

Big data

Big data Contact Center

What’s the CX buzz this week? (16th Jun, 2014)

Customer Interactions

JULY 7, 2015

The mix of articles in this batch cover topics ranging from CRM data trends, to Big Data results, to the relation between the customer lifetime value and customer experience management. We put a great deal of care into assembling this week’s edition of CX Buzz.

Big data

Big data CRM Customer Experience Management

What’s the CX buzz this week? (9th Sep, 2014)

Customer Interactions

JULY 7, 2015

Not to mention taking advantage of big data to personalize the customer experience to the max. Omnichannel is the new buzzword, and those companies that know how to provide a seamless experience online, on mobile, in store as well as through their contact centers will come out ahead.

Big data

Big data Contact Center Personalization Customer Experience

What’s the CX buzz this week? (1st Sep, 2014)

Customer Interactions

JULY 7, 2015

We also know that analytics and big data are a crucial component of delivering personalized customer service. In this week's CX Buzz, we get down to brass tacks. By now, we all know that customer service is a prerequisite for the success of any business. So now what? How do we implement these insights?

Big data

Big data Best practices Analytics Personalization

What’s the CX buzz this week? (1st Dec, 2014)

Customer Interactions

JULY 7, 2015

Similarly, when it comes to tracking customers, big data is both an opportunity and a threat. But are they measuring the right things? Perhaps they are undermining their employees by failing to communicate or have shoddy management processes? Do it right, and you will win customers’ loyalty without stoking privacy fears.

Big data

Big data Contact Center Metrics Management

Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI

CSM Magazine

JUNE 17, 2020

Established by EBI in 2014, University of Warwick Science Park headquartered EBI.AI Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. For more information, visit www.coop.se. About EBI.AI.

Automotive

Automotive Transportation Big data Chatbots

Introducing the Express Arena

C Space

JULY 23, 2021

I feel very much like the Man Repeller ethos isn’t about fashion,” its founder Medine Cohen told New York Magazine in a 2014 profile. At the same time as the wildly successful fashion empire “Man Repeller” was gaining traction with affluent metropolitan women, Victoria’s Secret was slowly losing touch. “I

Big data

Big data Surveys Marketing Customer Experience

EBI.AI Launches Community AI with Cost-Effective AI Assistants for Local Councils

CSM Magazine

MARCH 9, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Automotive

Automotive Government Transportation Big data

Guest Post: 3 Ways CRM Predictive Analytics Can Give You a Competitive Edge

Natalie Petouhof

SEPTEMBER 12, 2017

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. billion in 2014, is expanding at a compound annual growth rate of 12.83 percent, on track to be worth $7.65

CRM

CRM Analytics Big data Engineering

Artificial Intelligence: 3 Benefits for the Insurance Industry

CSM Magazine

JULY 16, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI Assistants, that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Automotive

Automotive Transportation Enterprise Upselling

A 5-Step Checklist for Mastering Enterprise AI

CSM Magazine

JANUARY 12, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Enterprise

Enterprise Automotive Average Handle Time Transportation

5 Reasons to Boost Self-Service Using AI in Today’s Property Market

CSM Magazine

FEBRUARY 9, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Self service

Self service Marketing Automotive Transportation

AI to the Rescue: First Aid for Busy Contact Centres in Local Government

CSM Magazine

AUGUST 5, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Government

Government Automotive Chatbots Self service

Artificial Intelligence: First Aid for Companies in Challenging Times

CSM Magazine

MAY 5, 2020

Established by EBI in 2014, Warwick-headquartered EBI.AI For more inspiration on how conversational AI can tactically manage peaks and troughs during adverse conditions and strategically support business continuity or to download the full Stena Line case study, visit www.ebi.ai. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Transportation

Transportation Automotive Big data Interactive Voice Response

Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

MARCH 26, 2018

The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI.

Contact Center

Contact Center Call Center Customer Experience Big data

Personalize your generative AI applications with Amazon SageMaker Feature Store

AWS Machine Learning

OCTOBER 6, 2023

Next, we recommend “Interstellar” (2014), a thought-provoking and visually stunning film that delves into the mysteries of time and space. He is deeply passionate about applying ML/DL and big data techniques to solve real-world problems. Outside of his professional life, he enjoys music, reading, and traveling.

Personalization

Personalization Engineering Construction Transportation

3 Ultimate Factors of Business Performance

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark

Benchmark Customer centricity Marketing Big data

Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition

Avaya

OCTOBER 25, 2017

Bank of China’s Data-driven Strategy. As part of its first-ever smart branch , debuted in 2014, the Bank of China offers a sales area where customers can learn about products and services through various mobile, social and digital channels. The provider is also working to more strategically leverage big data analytics.

Banking

Banking Telecommunications Big data Self service

ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 2)

Natalie Petouhof

AUGUST 9, 2015

1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. Four Areas Needed to Master Customer Success Management. [1] Companies who believe in customer experience build CSM organizations. Not all CSM organizations are created equally.

Sales

Sales Management Analytics Marketing

3 Ultimate Factors of Business Performance

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark

Benchmark Customer centricity Big data Marketing

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Enterprise

Enterprise industry standards Big data Technology

Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Enterprise

Enterprise industry standards Big data Technology

Transforming the Customer Experience with Big Data

Shocking! Yahoo’s data breach

Trending Sources

14 Worthy Customer Experience Reads for 2014

9 Physical Security Trends for 2014

What’s the CX buzz this week? (6th Jan, 2014)

CMO Perspectives (14th Nov, 2014)

CMO Perspectives (14th Nov, 2014)

CMO Perspectives (19th Sep, 2014)

Contact Center Trends 2021: The CX Watershed

CMO Perspectives (28th Nov, 2014)

CMO Perspectives (22nd Aug, 2014)

CMO Perspectives (29th Aug, 2014)

CMO Perspectives (25th Jul, 2014)

CMO Perspectives (22nd Dec, 2014)

The Best Natural Language Processing (NLP) Solutions Providers

What’s the CX buzz this week? (17th Nov, 2014)

What’s the CX buzz this week? (9th Dec, 2014)

What’s the CX buzz this week? (22nd Sep, 2014)

What Came First COVID-19 or Poor Customer Service?

What’s the CX buzz this week? (14th Jul, 2014)

What’s the CX buzz this week? (18th Aug, 2014)

What’s the CX buzz this week? (10th Feb, 2014)

What’s the CX buzz this week? (12th May, 2014)

What’s the CX buzz this week? (16th Jun, 2014)

What’s the CX buzz this week? (9th Sep, 2014)

What’s the CX buzz this week? (1st Sep, 2014)

What’s the CX buzz this week? (1st Dec, 2014)

Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI

Introducing the Express Arena

EBI.AI Launches Community AI with Cost-Effective AI Assistants for Local Councils

Guest Post: 3 Ways CRM Predictive Analytics Can Give You a Competitive Edge

Artificial Intelligence: 3 Benefits for the Insurance Industry

A 5-Step Checklist for Mastering Enterprise AI

5 Reasons to Boost Self-Service Using AI in Today’s Property Market

AI to the Rescue: First Aid for Busy Contact Centres in Local Government

Artificial Intelligence: First Aid for Companies in Challenging Times

Call Center, Contact Center and Customer Experience Events – April 2018

Personalize your generative AI applications with Amazon SageMaker Feature Store

3 Ultimate Factors of Business Performance

Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition

ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 2)

3 Ultimate Factors of Business Performance

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

Conversations with Clients: Ding Yi, Ant Financial, Part I

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