Beyond Philosophy

SEPTEMBER 13, 2016

As concluded in a 2010 white paper by marketing software company Neolane: “… with the right technology, skill sets, and C-level buy-in, social media provides an opportunity to take a more personalized and interactive approach to achieve true engagement… So, stop broadcasting, start engaging and put your social media intelligence to work.”.

B2C 341

B2C B2B Wireless Customer centricity 341

EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. In 2010, we marked another milestone with the move to our current office space. I see our past achievements and technology expertise as a strong indicator of our future success.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Beyond Philosophy

FEBRUARY 1, 2021

They were not promoting any particular car model, any features, or technology but just getting a message (in primetime) out there that they are working towards using sustainable materials. . Dawn dish soap was hailed as a wildlife rescue hero for cleaning hundreds of birds after the Gulf Coast oil spill in 2010. Read more here.

Marketing 369

Marketing Consulting Consulting Construction 369

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Beyond Philosophy

JUNE 1, 2015

Loyalty is built into the program by integrating payments and mobile technology, which appeals to its target audience. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. An example cited in the article is Starbucks, which has created its program to reflect the uniqueness of its café experience.

Airlines 210

Airlines Entertainment Consulting Consulting 210

Outsource Consultants

MARCH 31, 2022

With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Better Utilize Technology. We all know that technology has become an essential part of the contact center industry, but we often forget why. Get Help Finding Solutions.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Jeannie Walters @ Experience Investigators.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CX Global Media

JUNE 6, 2017

Its services include telephone interpreting, video interpreting, marketing and social media, short message translation, face-to-face interpreting, project-based translation, translation and localization, consulting, and language learning. GLOBO Language Solutions, LLC was incorporated in 2010 and is based in Fort Washington, Pennsylvania.

Contact Center 176

Contact Center Government Healthcare Call Center 176

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Altivon

JULY 27, 2020

IVR Doctors has more than 30 years of market research, usability consulting, marketing, and call center management experience. Altivon is a big part of helping us with the technology and knowledge that makes this all possible,” said Turner. Tops in Usability. They specialize in automated phone system diagnostics and optimization.

Interactive Voice Response 52

Interactive Voice Response Benchmark Contact Center Self service 52

CrazyCall

APRIL 9, 2019

Over the years Tiffani Bova has helped hundreds of technology companies to develop highly effective growth strategies and innovative go-to-market models. Founder of Smart Selling Tools , Sales Technology Stack Expert. Really unique experience! Leading: Does Your Team Know the Difference? Lori Richardson. Nancy Nardin.

Sales 133

Sales Consulting Consulting Coaching 133

EPIC Connections

OCTOBER 20, 2017

EPIC Connections, a global customer engagement and contact center consulting company, announced today that it received the Collaboration Award from NICE inContact, a leading provider of both cloud and on-premise enterprise software solutions. EPIC Connections is a global customer engagement and contact center consulting company.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Unify to Deliver Immersive Customer Experiences.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

AWS Machine Learning

APRIL 16, 2024

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. AWSTemplateFormatVersion: "2010-09-09" Transform: AWS::Serverless-2016-10-31 Description: CloudFormation template for book hotel bot.

Management 83

Management Construction APIs Chatbots 83

DMG Consulting

JANUARY 8, 2018

The web and mobile apps are going to eliminate the need for live agents – circa 2010’s. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Learn more at www.dmgconsult.com.

Contact Center 48

Contact Center Analytics Consulting Consulting 48

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Managing customer data is nothing new. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

The Petrova Experience

JANUARY 11, 2023

The Southwest holiday breakdown exposed problems with system operations and technology implementation. But it also confirmed why technology and SysOps investments are worthwhile. Technology Challenges. One of the worst parts about the technology failure for scheduling is that it directly conflicts with the Southwest culture.

Airlines 59

Airlines Customer Experience Technology Finance 59

Taylor Reach Group

MARCH 20, 2018

2) Technology: Next would be using the available technology to assist agents in moving through the process more efficiently. Optimizing the contact handling process by streamlining it and using the appropriate technology can go very far in improving the operational results. Improving AHT – Agent Performance.

Average Handle Time 80

Average Handle Time Contact Center Call Center Coaching 80

CSM Practice

SEPTEMBER 25, 2020

07:44 – Irit shares her insights about companies looking to increasing budget for outsourcing and consulting services. So we’re seeing consulting, recurring services, technical account management, administration on-demand, those services having a pickup in demand because the customers are a bit understaffed.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

Customer Interactions

SEPTEMBER 26, 2012

About the author: As Product Marketing Manager for NICE Systems, Yohai consults with airports worldwide on best practices and strategies to mitigate safety, security and operational risks. Yohai joined NICE in 2010 with NICE’s acquisition of Orsus.

Best practices 29

Best practices Consulting Consulting Marketing 29

Branch Mesenger

JUNE 29, 2018

Here is a look at the top headlines we've curated this week about the world of retail, technology and work: ?? companies has increased more than tenfold since 2010. In a 2016 report on technology affecting pizzerias, Allen found that national chains’ average unit volume was almost double that of independents.

Healthcare 48

Healthcare Sales Education Entertainment 48

ChurnZero

JANUARY 13, 2022

Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. This will provide an optimal experience as the company helps enterprise organizations mitigate risks brought on by the billions of network-connected devices, including IoT and operational technology (OT). Adi also led WalkMe’s EMEA customer success team.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

SmartKarrot

JANUARY 25, 2022

Founded in 2010, Culture Amp is an employee experience management platform. Linius Technology. Linius Technology helps businesses create hyper-personalized video experiences for their audience. It is a globally patented video virtualization technology. Woodboard Technologies. Headquarter: Surry Hills, Australia.

SaaS 10

SaaS Transportation Feedback Construction 10

AWS Machine Learning

OCTOBER 10, 2023

Conclusion New privacy laws continue to be implemented worldwide, and technology infrastructures are rapidly expanding across multiple regions and extending to network edges. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. He received his Ph.D.

Healthcare 91

Healthcare Telecommunications Analytics Wireless 91

AWS Machine Learning

DECEMBER 6, 2023

Overview of RAG RAG solutions are inspired by representation learning and semantic search ideas that have been gradually adopted in ranking problems (for example, recommendation and search) and natural language processing (NLP) tasks since 2010. Giuseppe Hannen is a ProServe Associate Consultant.

Analytics 99

Analytics APIs Engineering Construction 99

Talkdesk

MAY 23, 2019

Spent a few years doing some general consulting work. Started writing the blog, that got quite popular, added a podcast, self published a book in 2010, got approached by Forbes to write a column for them about six years ago. They’re just kind of like, making a decision.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8

SmartKarrot

APRIL 14, 2020

But somewhere around 2010, SOC 1 and SOC 2 reports were introduced by AICPA with the explicit purpose of addressing the growing need of companies (especially operating out of cloud infrastructure) to externally validate and communicate their state of security. HIPAA Compliance.

SaaS 10

SaaS Healthcare Personalization industry standards 10

SmartKarrot

APRIL 14, 2020

But somewhere around 2010, SOC 1 and SOC 2 reports were introduced by AICPA with the explicit purpose of addressing the growing need of companies (especially operating out of cloud infrastructure) to externally validate and communicate their state of security. HIPPA Compliance.

SaaS 10

SaaS Healthcare Personalization industry standards 10

ChurnZero

JULY 24, 2020

which provides an exploration of how technology is transforming trust. Customers don’t value your word, which as consultants, is how you effect change to drive success. Not to mention that 89% of companies primarily compete based on customer experience – up from just 36% in 2010 according to Gartner.

Surveys 59

Surveys Consulting Consulting Upselling 59