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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. It is a worthy cause.

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Part 1: How Customer Support Drives and Grows Recurring Revenues

TeamSupport

Develop a portfolio of services programs to provide access to technical expertise, account management, skills development, and subject matter expertise. Product sales practices must fully embrace the role of services in helping customers to adopt and apply products. Conduct ongoing reviews of service program use and effectiveness.

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951 Area Code: Riverside Local Phone Numbers

JustCall

After a break from area code 909 in 2004, the 951 area code was created. Steps to find an available phone number with a 951 code: Go to the JustCall website and create an account. Log in to your account on the website. You can increase the number of sales calls and productivity by up to 300 per cent with JustCall.

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Area Code 518: Albany Local Phone Numbers

JustCall

You’ll get access to great customer care as well as a dedicated account manager to assist you with your first setup. After a break from area code 909 in 2004, the 518 code was created. Steps to find an available phone number with a 518 area code: Go to the JustCall website and create an account. What Area Code is 518?

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5 Challenges to Proactive Customer Success

Amity

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. You should have a clear hand-off process when a customer will be better served by Support or Account Management. Poor Segmentation and Prioritization.

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17 Must-Read Books for Support Managers

Nicereply

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior By Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Published: 2004 Length: 304 pages Why do some employees miss their deadlines time and time again, while others never do? People are messy.”

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Find, Win, Keep: A simple customer centric business strategy

ijgolding

When you consider I left GE in 2004 – over twelve years ago, that is an impressive fact. Whether it be a B2B or B2C environment, increasing sales is always very high up on the agenda – and so it should be. The world has changed enormously in 12 years – but some of the most powerful business techniques have not.