2004 Accountability Customer retention Sales 
TeamSupport
NOVEMBER 10, 2020
Develop a portfolio of services programs to provide access to technical expertise, account management, skills development, and subject matter expertise. Product sales practices must fully embrace the role of services in helping customers to adopt and apply products. Create Awareness and Demand for Services.
Customer Relationship Metrics
JULY 26, 2017
The best contact center agents also are the best marketing people, sales people, finance people, and trainers. Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. Click to Tweet.
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ijgolding
JULY 27, 2016
When you consider I left GE in 2004 – over twelve years ago, that is an impressive fact. WINNING new customers, in my experience, is the part of the customer journey that most businesses invest in with abundance. I am sure you will agree – this is not uncommon.
Amity
SEPTEMBER 7, 2016
With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s
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