PeopleMetrics

JUNE 29, 2020

Questions around employees using PPE, other customers respecting social distancing, and there being clear instructions on how to proceed through the experience are examples of what some of these safety themes could be. Take 3-5 safety questions and add them as a section to your survey. Gearing up to reopen? Sean holds a Ph.D.

Surveys 121

Surveys Feedback Consulting Consulting 121

PeopleMetrics

SEPTEMBER 12, 2019

For example, you might ask about their most recent experience with a field services representative through an email survey. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. You can gather feedback from these five channels in various ways. Sean holds a Ph.D.

Feedback 91

Feedback Interactive Voice Response Surveys Contact Center 91

PeopleMetrics

DECEMBER 27, 2019

In a telecommunications company, for example, the IT department has a system that houses all the technician appointments for the day, including specific customer information such as email address and phone number. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

Aspect

NOVEMBER 1, 2018

Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” For example, work life balance is number one on their list of priorities. Dan Schawbel, author of Me 2.0

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

PeopleMetrics

NOVEMBER 22, 2019

For example, can they provide a discount or a free product? He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division.

Feedback 54

Feedback Consulting Consulting Marketing 54

PeopleMetrics

JUNE 17, 2020

After that, it is key to determine how to get that customer information into your VoC software platform so surveys can automatically go out after an online chat in this example. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Let's start building.

Surveys 83

Surveys Feedback Consulting Consulting 83

PeopleMetrics

AUGUST 7, 2019

Watermark Consulting , a US-based customer experience advisory firm, analyzed the stock market returns of the Top 10 and Bottom 10 publicly traded companies in Forrester’s Customer Experience Index for their Customer Experience ROI Study (2019). But if you have VoC running, your ROI possibilities are much greater. Sean holds a Ph.D.

Telecommunications 70

Telecommunications Consulting Consulting Surveys 70

PeopleMetrics

MARCH 26, 2018

Your website, call center or storefront are all examples of possible customer touchpoints. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.

Feedback 86

Feedback Surveys B2B Call Center 86

PeopleMetrics

JULY 10, 2018

When leaders of a company fail to explain or provide specific examples of what it really means to be customer-centric, employees often see these words as little more than corporate platitudes. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

Customer centricity 66

Customer centricity Feedback Marketing Consulting 66

FreshGrade

NOVEMBER 27, 2019

For example, perhaps you want students to showcase their best work – students will choose the learning that they feel is best. Educational Consultant. Starr Sackstein has been an educator since 2001 and is currently an educational consultant with the Core Collaborative. Enroll Today! Starr Sackstein.

Education 52

Education Consulting Consulting Time management 52

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Different local regulations apply, for example, some countries require data to be stored on local servers. TerminixTriad.

call center software 210

call center software Call Center Contact Center Analytics 210

PeopleMetrics

JULY 31, 2018

Let’s consider an example. For example, consider this graph, which is easily rendered based on structured responses: What’s not easy is unstructured customer feedback that often follows a structured question. Continuing with our earlier example, the next question in the survey might be “Please tell us why you feel that way.”

Analytics 79

Analytics Telecommunications Wireless Feedback 79

PeopleMetrics

OCTOBER 3, 2019

For example, when your partner is able to speak the language of IT, this will save you countless hours and potential roadblocks. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Leave some things to the experts. Ready to tell your VoC story?

Surveys 60

Surveys Technical Support Analytics Consulting 60

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. A customer-facing AI, for example a chatbot, can build your brand image by engaging customers on live chat, or even through messaging apps.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

PeopleMetrics

MAY 28, 2020

Here are some examples of root cause tags: While this sounds simple, it takes discipline to ensure that every single recover alert is coded within one of these RCA categories. For example, you can now know the root causes of detractors vs. passives and what operational actions are most appropriate for each. Set up RCA today!

Best practices 87

Best practices Consulting Consulting Analytics 87

PeopleMetrics

JULY 24, 2019

For example, are you setting the right goals to encourage the right behavior? For example, a single hotel can easily serve at least 100 guests a night—that’s 700 a week and more than 2,800 a month. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

B2C 61

B2C Benchmark Surveys Feedback 61

PeopleMetrics

MARCH 1, 2018

For example, if your customer feedback data indicates that the front desk is slow, then you subsequently change the process so people can get through it more quickly, you’re going to see incredibly higher customer experience ratings and evaluations going forward. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.

Finance 97

Finance Feedback Customer Experience Consulting 97

PeopleMetrics

JUNE 8, 2020

For example, a partner at a law firm may receive a recognition alert from a client. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. You can even design a program where you can “Pay It Forward.” Set up a recognition program today! Sean holds a Ph.D.

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78

PeopleMetrics

AUGUST 7, 2018

For example, if eight out of ten customers answered with a 9 or 10, then 80% of your customers are promoters. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.

Interactive Voice Response 70

Interactive Voice Response Metrics Benchmark Surveys 70

Talkdesk

MAY 23, 2019

One of the most interesting ones was I built a car sharing business for Shell back in about 2001, 2002. Spent a few years doing some general consulting work. And I was there a building sort of new business propositions for them , sort of new ventures, that type of stuff. Did a bunch of really fun things.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. Any example of a great experience which you would like to share with our readers? Mine has been a roller coaster journey.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

Russel Lolacher

FEBRUARY 20, 2023

Because like you said, a perfect example of that is the word ambition. It used to be at around 50 to 60% of teenagers 16 to 19 were engaged in labor market, that was true across the entire 20th century, from 2001. Because again, we don’t do much consulting, work, post employment. And of course, with a pandemic.

Education 52

Education Personalization Employee engagement Coaching 52

PeopleMetrics

JULY 23, 2018

For example, how fast was the check-in? He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. How long was the line?

Feedback 72

Feedback Surveys Big data Customer centricity 72

PeopleMetrics

MAY 4, 2020

For example, a recover alert about a dirty hotel room may go to the leader of housekeeping. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. The Trade-Off. There is a trade-off with the centralized and decentralized models. Torn between approaches?

Management 78

Management Customer centricity B2C Feedback 78