Beyond Philosophy

MARCH 5, 2015

We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. I love this example. The post 3 Examples of Change for the Better in Airlines appeared first on Beyond Philosophy. Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway.

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VirtualPBX

JANUARY 27, 2022

Today, I want to go over call reports examples and how they provide a vast wealth of information to help manage your internal teams. Using call reports examples to manage a team. These data points help me prepare beforehand when it is time for weekly 1:1s or group consults with team members.

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Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.

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aircall

JANUARY 6, 2022

Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. For example, an active listener might ask, “How do you plan to achieve that goal?” Step Five: Consult to the Finish Line!

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Beyond Philosophy

DECEMBER 22, 2023

11:51 We discuss examples of how future AI-enabled CXs will have more proactivity than they do today. ’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

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Beyond Philosophy

MAY 7, 2021

Using our fictional restaurant as an example, here are 11 practical, Zero-Cost tips. When you cannot engage expensive consultants or re-imagined experiences for your business, it is essential to determine if the decisions you want to influence can be affected by regular business expenses that you have. Another example is Netflix.

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Beyond Philosophy

DECEMBER 29, 2023

For example, you may have heard Colin share about his wife, Lorraine, and her back surgery this year—a major undertaking that necessitated extensive physical therapy during recovery. .’ Moreover, it’s essential to take note if no changes have occurred. A lack of progress signals a need for reassessment.

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Consulting Consulting Customer centricity Education 221

Outsource Consultants

AUGUST 17, 2021

magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. SAINT LOUIS PARK, MN, August 17, 2021 – Inc. 1538 on its annual Inc. Not only have the companies on the 2021 Inc.

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Beyond Philosophy

AUGUST 20, 2020

For example, writing “I loved it,” or “I hated it,” gets the message out quickly without a lot of supporting reasons why. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. When using it, people have increased challenges in generating content.

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ShepHyken

JULY 9, 2021

This week we feature an article by Davis Nguyen, the founder of My Consulting Offer. for example, if you own a software business, send a quick introductory video that addresses them by name and offers helpful tips and info they may need. For example, you can send them a $10 e-gift card for products on your website, no strings attached.

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Beyond Philosophy

MARCH 27, 2021

However, these examples also represent critical areas for your Customer Experience design. He shares his expertise and examples of how organizations can use both sound and smell to deliver the experience that evokes the proper emotions that can lead to customer-driven growth. For example, many casinos allow smoking at their tables.

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Beyond Philosophy

AUGUST 27, 2022

23:48 Moneyball, either the book or the movie, gives us a good example on how to build upon the instinctive decisions we favor and coupling that with rational processes to ensure it isn’t wrong. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

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Consulting Consulting Surveys Customer Experience 354

ShepHyken

AUGUST 23, 2022

Shep Hyken interviews Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss: How Organizations Overlook the Value of Emotions. For example, “Joy” is the core of the BMW branding. The Value of Emotional Attachment in the Customer Experience. Don’t Overlook the Value of Emotions . Shared values.

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Journey mapping Advertising Consulting Consulting 308

Beyond Philosophy

FEBRUARY 6, 2021

We asked our guests why those firms hired behavioral scientists, what they wished everyone understood about the behavioral sciences, and if they had examples of how they were able to solve a problem using their behavioral sciences background. appeared first on CX Consulting. Follow Colin on Linkedin and Twitter. How can we help?

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Beyond Philosophy

MAY 2, 2020

In many ways, I see cable companies as the perfect example of what not to do with your Customer Experience. The post What You Should Learn From This Poor Practice appeared first on CX Consulting. That’s right, providers is plural.

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Steve DiGioia

JANUARY 11, 2024

IRS Rule on 1099-K Reporting: Impact on Popular Payment Apps and Clarifications for Independent Transactions Well known installment applications like PayPal, Venmo, Zelle, and Money Application will be dependent upon this IRS rule, requiring consultants to consider keeping up with independent records for proficient exchanges.

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ShepHyken

APRIL 6, 2021

Shep Hyken interviews Jeff Toister , a customer service author, consultant, and trainer. For example, you’ll buy a soda because you’re thirsty. Jeff Toister is a n author, consultant, and trainer who helps companies develop customer-focused cultures. An Amazing Customer Experience, Guaranteed . Top Takeaways: .

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Beyond Philosophy

MARCH 20, 2020

For example, you can use this method to increase your chances of winning a running race or packing appropriately for travel. For example, if something happened recently, then we will tend to think that it is more likely, even though it is not. appeared first on Customer Experience Consulting.

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REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Real life chatbot examples to implement your bot strategy . Chatbot examples: Slush – Answer the common questions of your customers in real time .

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Beyond Philosophy

FEBRUARY 10, 2022

For example, a recent report by t he American Customer Satisfaction Index (ACSI) showed that only 30 percent of the businesses the ASCI tracked improved their Customer Satisfaction scores over the past ten years. For example, North Star Metrics should matter the most, and others would fall under that. Subscribe today right here.

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Beyond Philosophy

FEBRUARY 8, 2024

My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language. In my global Customer Experience Consultancy, I have trained countless employees on using the right types of language.

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Micah Solomon

OCTOBER 12, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. In fact, a language lexicon usually one of the first things I set up when consulting with a client. Here are three ways to reach Micah: email, chat, web).

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JustCall

MARCH 10, 2023

Examples of Help Desk Workflow Process Here are a few help desk workflow processes that shed light on the subject: Employee engagement Employees are often in the dark about the perks, benefits, and entitlements while working in an organization. A help desk workflow can mitigate the tedious task of constantly consulting HR on such topics.

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Beyond Philosophy

JULY 13, 2021

This trampoline story is a classic example of what can go wrong when you outsource part of your Customer Experience. For example, the trampoline retailer could say they don’t do installations but then present five installer options. For example, I stayed at a hotel that offered a shuttle service from the airport.

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Beyond Philosophy

NOVEMBER 11, 2021

For example, when I hear, “We’re experiencing an unexpectedly high volume of calls at the moment, but your call is very important to us,” I feel frustrated. ” What you are reading thus far is an example of a complaint. I have a recent example that shows you what I mean. Empower your people.

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Beyond Philosophy

DECEMBER 3, 2022

For example, the difference in graphics between the video game Football for the Atari 2600 and Madden’s NFL 10 was astounding. 09:07 Colin and Ryan discuss how the iPhone is an example of diminishing sensitivity. The post Embrace this amazing way Customers evaluate you to gain success appeared first on CX Consulting.

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Beyond Philosophy

FEBRUARY 10, 2020

Examples could be Apple moving from equipment and into entertainment, or Dyson moving from vacuums into fans. An example I use many times in my presentations is our work with Maersk Line. For example, we did work with Memorial Herman Hospital System in Houston many years ago that wanted to improve their patient experience.

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CSM Magazine

NOVEMBER 9, 2020

Below are the professionals you need to consult after getting injured. After you have suffered a personal injury and sought medical attention, the next thing to do is to consult with a reputed injury attorney. To effectively carry that out, one has to know the professionals they need to contact so they can get all the help they need.

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JivoChat

FEBRUARY 7, 2021

And then, we’ll look at some examples of when to use the various live chat triggers to improve support and boost conversion rates. For example, landing on the JivoChat homepage, you might see an automated proactive chat message like this: “Psst! But knowing which one to use isn’t always easy. What Are Chat Triggers?

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DMG Consulting

FEBRUARY 11, 2021

DMG Consulting Releases New Report on Contact Centers in a Post-Pandemic World: A Strategic and Tactical Guide to the Future. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Where: Available at the DMG Consulting online store. Background: .

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Beyond Philosophy

JULY 14, 2022

Here’s a great example of this type of humor from Studio C featuring Scott Sterling’s face : A lot of sarcasm, especially barbed sarcasm where the other person doesn’t pick up on it, would be an example of humor inspired by the Superiority Theory. There are also dark examples. Culture filters comedy and humor.

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Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. So I think those are two excellent examples. . I had an interesting start.

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Beyond Philosophy

MAY 28, 2022

This week we consult Bob about how to find out if the account he manages as part of his new position trusts his company. 22:02 Ryan explains how trust experiments and games can also indicate how customers feel about you, including an example from the British TV hit show, “Golden Balls.” Tell us about it here.

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ShepHyken

DECEMBER 6, 2022

Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO of ExPeers Consulting and author of Unleashing the Chief Moment Officers. ” For example, Ritz-Carlton’s motto is “We are Ladies and Gentlemen serving Ladies and Gentlemen.” The Chief Moment Officer . ” About:    .

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Beyond Philosophy

MAY 14, 2022

This example is not uncommon among subscribers. Here are a few key moments in the discussion: 03:19 Before we get into the theories about why subscriptions work the way we do, we share some interesting examples of programs that are working, from phones to cars to…heated seats? appeared first on CX Consulting. How can we help?

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Beyond Philosophy

APRIL 23, 2021

My car example shows you how the two systems work together or against each other to make decisions. Another example of appealing to the two systems is the COVID Vaccine rollout. Another example is the sheet music site I use to get guitar music. The Rational System won. Or, at least it has so far!

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Beyond Philosophy

NOVEMBER 27, 2020

On a recent podcast, we had our lead on digital transformation Zhecho Dobrev, Principal Consultant for Beyond Philosophy, tell us why that might be. Forrester, a research and consulting firm, refers to four types of Value Drivers in a recent report from September. For example, I felt silly with the credit card on my head.

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