VocalCom

JULY 2, 2020

Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

Cisco - Contact Center

NOVEMBER 24, 2020

Cisco Cloud Contact Center Solutions webpage. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study. Cisco Identified as a Leader in Aragon’s Globe for Intelligent Contact Centers 2020. Learn More.

Contact Center 113

Contact Center Technology contact center solutions Cloud contact 113

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

DMG Consulting

OCTOBER 26, 2017

If a company has required IT resources to support their on-premise contact center solution, they will need similar assistance with a cloud-based solution.

Contact Center 48

Contact Center Management contact center solutions Consulting 48

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Fonolo

SEPTEMBER 6, 2018

With this in mind, we at Fonolo, experts in contact center solutions, decided to handpick impactful technological advancements that if implemented appropriately will notably change the face of customer support in the future. White Paper: The Secret Sauce for Increasing Customer Happiness.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

NICE inContact

OCTOBER 29, 2018

This process asks the contact center leader to create their game plan by considering the following: Upgrading your existing system vs. purchasing a new one. Going with a dedicated contact center solution or a hybrid phone/contact center solution.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Serenova

MARCH 7, 2019

We know many of you have read our blog posts, downloaded a white paper or even checked out one of our data sheets, e-books or articles in the updated resources section of this website. But have you seen our solution (or us) in action? Enterprise Connect is your chance.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Jive

AUGUST 9, 2018

While this technology has not integrated into a full AI-powered contact center solution, this form of employee support is an important step for contact centers in the future. The only solution to fulfilling this new job description successfully is better training.

Contact Center 75

Contact Center Chatbots Employee engagement Customer Support 75

Serenova

DECEMBER 13, 2019

For example, embed your contact center solution in the agent’s CRM interface so they have access to customer and interaction history in one place. To learn more about the potential and real impact of customer service on brands and revenue, read our white paper, Contact Centers: The Moment of Truth for Your Brand.

Contact Center 53

Contact Center Customer Service Wait times Surveys 53

8x8

DECEMBER 4, 2017

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

JANUARY 3, 2018

Also learn the practical implications of shifting a contact center solution from on-premises to the cloud in the free white paper from leading contact center industry analyst Sheila McGee-Smith.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

Also learn the practical implications of shifting a contact center solution from on-premises to the cloud in the free white paper from leading contact center industry analyst Sheila McGee-Smith.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

Also learn the practical implications of shifting a contact center solution from on-premises to the cloud in the free white paper from leading contact center industry analyst Sheila McGee-Smith.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

VocalCom

JUNE 16, 2020

Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post « The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia appeared first on Vocalcom Blog.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

VocalCom

JUNE 29, 2020

so that contact centers can deliver a real omnichannel customer experience. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62

Serenova

NOVEMBER 26, 2019

With all the information circulating about the benefits of omnichannel contact center solutions, here’s some clarification to separate the facts from fiction. To learn how to provide seamless customer experiences, read our white paper, Contact Centers: The Moment of Truth for Your Brand.

Customer Service 69

Customer Service Chatbots Contact Center Surveys 69

Cisco - Contact Center

DECEMBER 17, 2020

See the WebexONE session “ Investing in the contact center of the future: a conversation with Omar Tawakol, Javed Khan, Lorrissa Horton, and Vinod Muthukrishnan ” to hear their perspectives on why Webex Contact Center is a crucial element of the complete Webex collaboration portfolio. Welcome to the All New Webex.

Customer Experience 133

Customer Experience Contact Center APIs Analytics 133

Fonolo

JANUARY 9, 2020

There has been a rapid proliferation of cloud-based contact center solutions, but the essence of a contact center in this: A cloud-based contact center is simply one that is not tied to a physical location. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center.

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

Vonage

DECEMBER 6, 2018

Whatever capabilities your solution offers, voice channels must be included to offer a truly dependable omni-channel experience. Businesses should not have to choose between their CRM and contact center solutions to enable conversations to seamlessly flow across channels to deliver a consistent experience.

CRM 58

CRM Engineering Contact Center Chatbots 58