CCNG

JANUARY 17, 2024

The C’s of Success™ is a scalable program developed by Adam Boelke, an award-winning former VP with over 30 years of experience overseeing global call center operations for Fortune 500 companies and others and provides a proactive approach proven to create a culture of engagement that delivers bottom-line results.

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CCNG Calibration Employee engagement Call Center 195

CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

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CCNG Coaching Contact Center Employee engagement 195

CCNG

AUGUST 17, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Start organically and build a powerful network of experienced peers you can reach out to throughout your career. Check back for more ways you can build a truly powerful professional network. ?For

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Best practices CCNG Enterprise Contact Center 195

CCNG

AUGUST 3, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. ?For You’ll get a pdf you can save and share and immediate access to the content online. ??To

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Best practices CCNG Marketing Personalization 195

CCNG

JUNE 15, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Lon Hendrickson is the Executive Director of the CCNG Magnet Program. Check back next week for more ways you can build a truly powerful professional network. ?For

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Best practices CCNG Consulting Consulting 195

CCNG

OCTOBER 5, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. You’ll get a pdf you can save and share, and immediate access to the content online.

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CCNG

DECEMBER 1, 2022

For a complete list of our best-practices you can use this link for a copy of the full white paper. If you find they’re useful to a conversation or a colleague in another sphere … we hope you’ll share them. ?For You’ll get a pdf you can save and share, and immediate access to the content online.

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Best practices CCNG Personalization Customer Service 195