Spearline

NOVEMBER 24, 2021

A survey* in January 2021 by IDC noted, “global business leaders rate latency a higher priority than speed.” ” The survey also observed that “9 of 10 executives believe business success depends upon low latency.” Spearline is the leading network intelligence company in the telecommunications industry.

voip 98

voip Telecommunications Transportation Call flow 98

Hodusoft

OCTOBER 26, 2023

And various marketing and research companies use them to conduct surveys and take feedback. In later years, STIR/SHAKEN was developed jointly by the SIP Forum and the Alliance for Telecommunications Industry Solutions (ATIS) to efficiently implement the Internet Engineering Task Force (IETF). So, unsurprisingly it has many use cases.

Telecommunications 52

Telecommunications Government Education voip 52

Spearline

FEBRUARY 17, 2022

The same article also referenced a survey from January 2021 by IDC. This survey stated that, “global business leaders rate latency a higher priority than speed.” In addition, the survey observed that “9 of 10 executives believe business success depends upon low latency. In November, we wrote about why latency matters.

Telecommunications 96

Telecommunications Call flow voip Surveys 96

CSM Magazine

NOVEMBER 1, 2022

Top-line results, gathered via Google Consumer Surveys, indicate that consumers want “ease, greater access to agents, and better-trained agents.” Zenarate customers include 8 of the top 10 US financial institutions, and leading companies in the healthcare, insurance, telecommunications, technology, and travel industries.

Telecommunications 52

Telecommunications Coaching Healthcare Multichannel 52

CSM Magazine

MAY 3, 2023

Zenarate , the leading AI Simulation Training solution for contact centers, today announced the CX Agents: A Survey of CX Leaders Regarding Their Most Valuable Asset report. Survey findings revealed that 62% of respondents follow a hybrid work model. Survey findings revealed that 47% of CX leaders reported fewer than 100 agents.

Coaching 52

Coaching Telecommunications Contact Center Healthcare 52

Quality Contact Solutions

MARCH 25, 2021

Langenberg ’ s experience spans more than twenty years in the telecommunications , o utsource telemarketing, and contact center industries. QCS offers many telemarketing services including outsourced sales, upsell, cross-sell, surveys, lead generation, sales lead qualification, appointment setting, inside sales and inbound customer service.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Spearline

MAY 10, 2021

As shown in Fig 1, from the data compiled by Call Centre Helper ’s 2020 Autumn whitepaper survey “ What Contact Centers Are Doing Right Now ”, a vast majority of contact center professionals (84.1%) believe that the take-up of speech analytics will also continue to grow over the next five to ten years.

Telecommunications 98

Telecommunications Contact Center Analytics Chatbots 98

CSM Magazine

MAY 16, 2023

Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. The Sunday Times survey is widely respected but also hugely important as it is based on comments from our employees across a range of areas.

outsourcing 52

outsourcing Business Process Outsourcing Telecommunications Government 52

Uniphore

JANUARY 24, 2022

In fact, 91 percent said they were likely to quit‡ in a recent survey, with nearly half citing stress and inadequate training. A 50% decrease in after call work effort for a major European telecommunications provider. Call Centre Helper Fall 2020 Survey ‡Enghouse Interactive 2020 Survey. Don’t blame the agents.

Coaching 52

Coaching Call Center Average Handle Time Telecommunications 52

Natalie Petouhof

JULY 14, 2015

The firm’s global work with leading companies in telecommunications, financial services, healthcare, retail, and government sectors is the basis for the articles in this recent issue. These pieces reflect on how clients are differentiating their companies through customer experience innovation.

Customer Experience 63

Customer Experience Surveys Telecommunications Banking 63

GetFeedback

AUGUST 7, 2019

Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. Connect your GetFeedback survey to your Salesforce org. Pull in customer data from Salesforce to personalize the survey experience. When should this feature be used?

Transportation 68

Transportation Telecommunications Surveys Feedback 68

TechSee

FEBRUARY 21, 2022

80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. There is a good reason for their optimism.

Automotive 109

Automotive Transportation Telecommunications Self service 109

TechSee

NOVEMBER 22, 2021

One survey reports that: . higher employee office expenses for telecommunications and utilities, and . A survey by PricewaterhouseCoopers finds that about half of companies feel that remote work has caused a dip in productivity. Work-from-home staff members require several basic peripherals, such as: . improving productivity

Technical Support 109

Technical Support Telecommunications Best practices Morale 109

Tethr

JUNE 17, 2020

A large Fortune 500 telecommunications company is using TEI to help the agent improve handling of tough customer situations and to upgrade the customer experience. Before using Tethr and TEI, the company depended on QA to surface potential problems with a specific call based on a low customer effort score received via their survey platform.

Telecommunications 66

Telecommunications Average Handle Time Coaching Scripts 66

TechSee

OCTOBER 31, 2018

billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. With Gartner forecasting that 20.4 Robotic Process Automation (RPA) is a form of business process automation technology based on AI.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

Balto

AUGUST 10, 2022

The Conversation Excellence Lab surveyed over 360 contact center executives about their budgeting plans. We surveyed 361 executives across the United States. For the purpose of this survey, we defined executives as Directors, Vice Presidents, Presidents, and C-Suite Executives. Demographics. How does your company stack up?

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

TechSee

MARCH 31, 2020

Ensuring business continuity and the safety of employees and customers is top of mind for companies delivering essential services across industries such as utilities, medical technology and telecommunications. According to a new survey , most businesses aren’t highly prepared. Companies have been caught off guard.

Telecommunications 145

Telecommunications Enterprise outsourcing Surveys 145

Customer Interactions

JULY 7, 2015

NICE announced today the findings of its annual Consumer Channel Preference Survey. The survey focused on their interactions with providers of financial, telecommunications, travel and hospitality, and healthcare and insurance services.

Surveys 28

Surveys Telecommunications Healthcare 28

Tethr

JUNE 19, 2020

Difficult TEI scores work as disloyalty detectors and can be logged and ticketed for closed loop activities including targeted post interaction surveys to seek additional feedback or to extend save offers. This business is flagging every conversation that is scored as difficult as a risk for churn.

Telecommunications 68

Telecommunications Customer advocacy CRM Surveys 68

OrecX

SEPTEMBER 13, 2019

Among the top six responses to the survey were a few consent-based laws. Number four was the Do Not Call Registry, and number six was Telecommunications Consumer Protection Act (TCPA). Consent-Based Laws.

Call Center 70

Call Center Telecommunications Healthcare Contact Center 70

Spearline

FEBRUARY 17, 2022

The same article also referenced a survey from January 2021 by IDC. This survey stated that, “global business leaders rate latency a higher priority than speed.” In addition, the survey observed that “9 of 10 executives believe business success depends upon low latency. In November, we wrote about why latency matters.

Telecommunications 52

Telecommunications Call flow voip Surveys 52

Inbenta

MAY 16, 2022

In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Telecommunication call centers are often inundated with repetitive requests around the clock. 2020 saw spending drop to $1.3

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

TechSee

FEBRUARY 14, 2022

The telecommunication, manufacturing , retail , and financial sectors have all taken note and are making significant strides toward transitioning to 5G. In a McKinsey survey of telecoms regarding 5G rollouts, approximately 92% of respondents planned large-scale 5G deployments by 2022. Aggressive Timeframes .

Technology 109

Technology Wireless Self service Telecommunications 109

HGS

OCTOBER 30, 2014

According to the January 2014, McKinsey Quarterly, 75% of surveyed consumers said they would prefer to use online support if it were reliable and provided accurate and complete information. Self-service platforms are gaining in popularity because they allow consumers to take control of solving their own problem.

Telecommunications 130

Telecommunications Airlines Self service CRM 130

Noble Systems

JUNE 26, 2020

The responsibility for maintenance and management of telecommunications and servers falls on the vendor. With Cloud IVR, contact centers have a lower cost of entry and can eliminate daily maintenance and upgrade requirements and valuable data center real estate.

Interactive Voice Response 98

Interactive Voice Response Contact Center Technology Real estate 98

Spearline

JUNE 2, 2022

It surveyed people in a broad range of job roles and found that 55% of contact centers hope to leverage technology to reduce costs or boost productivity in 2022. The Spearline platform in particular, tests inbound telecommunications services, as well as dial-out. If you would like to find out more, we would love to speak with you!

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Spearline

OCTOBER 1, 2019

Since the start of the year, we have been surveying our customers to find out how satisfied they are with our level of support and the Spearline platform. If you are a Spearline customer and you haven’t completed a customer satisfaction survey yet, you can do so here - we'd love to hear what you think. New to Spearline?

Telecommunications 40

Telecommunications Surveys Enterprise Personalization 40

Spearline

MAY 18, 2021

In a recent survey conducted by Superoffice.com, 1,920 business professionals were asked: “what is the top business priority for the next 5 years?” Spearline is the telecommunication industry’s leading network intelligence company. They are a representation of the company's service and image.

Customer Experience 86

Customer Experience Telecommunications Contact Center Call Center 86

ShepHyken

JANUARY 6, 2017

Subsequently, brands from telecommunication companies to retailers have seen impressive results. Tag key digital interactions and keep this behavior data longer than preference and survey data, which goes stale. AI-powered product suggestions for consumers regularly improve response rates by 300 percent or more.

Customer Experience 215

Customer Experience Telecommunications Technology Banking 215

Grupo Noa

MARCH 8, 2022

A call center is basically a company or grouping of companies who’s job is to provide telecommunication services for other businesses. They handle their inbound and outbound communication traffic, do surveys for them, handle customer care responsibilities for them and a perform few more specialized services for them.

Call Center 52

Call Center outsourcing Telecommunications Customer Care 52

Grupo Noa

MARCH 8, 2022

A call center is basically a company or grouping of companies who’s job is to provide telecommunication services for other businesses. They handle their inbound and outbound communication traffic, do surveys for them, handle customer care responsibilities for them and a perform few more specialized services for them.

Call Center 52

Call Center outsourcing Telecommunications Customer Care 52

ProProfs Blog

MAY 24, 2019

You can also personalize your brand by offering surveys via emails so that you are ahead on every step of your customer retention strategy. There are around 66% of users who tend to contact a brand’s customer support via 3 different communication channels inclusive of toll-free telecommunication, emails and social media.

Customer retention 151

Customer retention Surveys Feedback Telecommunications 151

Spearline

AUGUST 26, 2021

Recently Spearline CTO Matt Lawlor took part in a survey for Call Center Helper. Find out more about Spearline Spearline is the telecommunication industry’s leading network intelligence company. Excellent customer service is a core component for a business to run successfully.

Customer Service 98

Customer Service Multichannel Telecommunications Call Center 98

NobelBiz

FEBRUARY 21, 2023

Let’s assume that 1000 clients responded to your customer satisfaction survey. For this, creating a survey via a form that may be offered at the end of the interaction is best. The limits of the CSAT rate are: Low response rate: Customers do not always take the time to complete satisfaction surveys. x 100, or 85%.

Call Center 52

Call Center Surveys Telecommunications Feedback 52

PeopleMetrics

JULY 31, 2018

The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. Continuing with our earlier example, the next question in the survey might be “Please tell us why you feel that way.” There is gold in each comment that customers share with you.

Analytics 79

Analytics Telecommunications Wireless Feedback 79

Spearline

JULY 14, 2020

When it comes to sales, 55% of consumers would prefer this information to be communicated by message, this is in stark contrast to only 8% of those surveyed suggesting that they would like to be contacted through a phone call. Spearline is the leading network intelligence company in the telecommunications industry. New to Spearline.

Telecommunications 52

Telecommunications Revenue potential Finance Surveys 52

Spearline

MARCH 2, 2021

In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. 1 challenge for contact centers. Just as your customers suffer from poor audio quality, your agents do too.

Call Center 98

Call Center Customer Experience First call resolution Outbound sales 98